The Alana Hotel & Conference center, Sentul City by ASTON

4 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

No.76 Jl. Ir H Juanda, Sentul, Babakan, Indonesia, 16810

Highlights

Rated highly by Business travelers

Good Place for Business and Leisure
Great Spa

We try javanese massage and its worth for money.
Great Swimming pool

Big swimming pool with foam party on sunday morning
Excellent room comfort & quality

The room size was great for our fam with young children.
Great Breakfast

I have a clean room with delicious and various of breakfast.

Facilities

Free Wi-Fi

Swimming pool

Free parking

Spa

Front desk [24-hour]

Fitness center

Restaurants

Bar

About us

Discover The Alana Hotel & Conference Center in Sentul City, a perfect retreat for two travelers seeking relaxation amidst vibrant greenery. Enjoy a delightful breakfast takeaway service and unwind at the bar after a day of exploration. The soothing indoor pool offers exclusive massage options to enhance your stay. Each room features comfortable air conditioning and complimentary Wi-Fi, with select accommodations offering stunning views of the city or mountains. Experience fine dining with remarkable city vistas, and immerse yourself in the local culture at nearby restaurants, cafes, and the picturesque Ah Poong market. Your ideal getaway awaits! [Some content may be Generative AI assisted. Inaccuracies may occur.]
Your dates are popular among travelersUsers are booking a place in Babakan every 11 minutes on Agoda.com
Cleanliness 9.2
Location 9.2
Service 9.2
Facilities 8.9

Based on 2,092 verified reviews

Cleanliness

9.2

Location

9.2

Service

9.2

Facilities

8.9

Value for money

8.7

See map

9.2Exceptional

Location rating score

Exceptional location
Parking
FREE
Closest landmarks
Halim Perdanakusuma International Airport
34.0 km
Soekarno-Hatta International Airport
53.7 km
Kertajati Intl Airport
145.1 km
Radin Inten II Airport
236.6 km

Good to know

Value for money8.7
Location rating9.2

Select your room

1/5

Suite

54 m²/581 ft²
Max 3 adults
1 double bed

9.1

Exceptional

Room comfort and quality

Pool view

1/5

Deluxe

26 m²/280 ft²
Max 3 adults
1 king bed or 2 single beds
Preferred by Couples

8.9

Excellent

Room comfort and quality

Mountain view

1/5

Deluxe Pool View

26 m²/280 ft²
Max 3 adults
1 king bed or 2 single beds

9.0

Exceptional

Room comfort and quality

Pool view

1/4

Deluxe Room Deal

26 m²/280 ft²
Max 4 adults

City view

1/4

Deluxe Pool View Room Deal

27 m²/291 ft²
Max 4 adults

City view

1/4

Deluxe Room with Breakfast Static

26 m²/280 ft²
Max 4 adults

City view

1/4

Deluxe Pool View Room with Breakfast Best Deal

27 m²/291 ft²
Max 4 adults

City view

1/3

Suite Room with Breakfast Best Deal

54 m²/581 ft²
Max 4 adults
1 double bed

City view

1/1

Presidential Suite

108 m²/1163 ft²
Max 4 adults
2 king beds
Fits groups
1/1

New Year Package at President Suite Room

58 m²/624 ft²
Max 3 adults
1 double bed

Frequently asked questions

The Alana Hotel & Conference center, Sentul City by ASTON offers airport transfer service upon request with an additional fee of 700000 IDR in local currency. To request, check the box on the booking form just before the payment page.

Yes! The Alana Hotel & Conference center, Sentul City by ASTON offers dry cleaning service that is available all throughout your stay, ensuring you're always looking your finest in your favorite outfit. Please contact the property for more information.

The Alana Hotel & Conference center, Sentul City by ASTON has car park onsite free of charge for guests traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

The Alana Hotel & Conference center, Sentul City by ASTON comply with our mandatory standard for cleanliness and safety by including hand sanitizer and daily disinfection in common areas. This property also comes prepared with doctor/nurse on call, sterilizing equipment, staff trained in safety protocol, body thermometer, temperature check for guests and staff, and first aid kit for greater safety precautions and hygiene protocols.

The Alana Hotel & Conference center, Sentul City by ASTON has a total of 271 rooms.

The average room rate for The Alana Hotel & Conference center, Sentul City by ASTON in the past month is 1420856.61 IDR, compared to city's average of 422041.65 IDR.

Verified guests that stayed at The Alana Hotel & Conference center, Sentul City by ASTON have given this property a rating of 9.176 for its exceptional service as the primary highlight for their stay.

Verified families with older children that have stayed at this property have given The Alana Hotel & Conference center, Sentul City by ASTON an average rating of 9.1. You can check out more thorough customer ratings and comments by filtering for a specific type of verified travelers down in the review section.

Past group travelers that have stayed at this property have given The Alana Hotel & Conference center, Sentul City by ASTON an average rating of 9.1. You can look up more specific customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

The nearest airport to The Alana Hotel & Conference center, Sentul City by ASTON is Halim Perdanakusuma International Airport, 34.0 km away.

More about The Alana Hotel & Conference center, Sentul City by ASTON

More about The Alana Hotel & Conference center, Sentul City by ASTON

Experience Comfort and Convenience at The Alana Hotel & Conference center, Sentul City by ASTON

Nestled in the scenic surroundings of Babakan, Indonesia, The Alana Hotel & Conference center, Sentul City by ASTON offers a perfect blend of modern luxury and warm hospitality. With a welcoming check-in time starting at 2:00 PM and a convenient check-out by 12:00 PM, guests can enjoy a flexible and relaxed stay. The hotel boasts an impressive 271 well-appointed rooms, designed to cater to both leisure and business travelers seeking comfort and style. Please note that the hotel maintains a strict child policy, where children are not allowed to stay free of charge, and additional fees may apply. Whether you're visiting for a conference, a family getaway, or a peaceful retreat, The Alana Hotel & Conference Center provides a sophisticated setting and top-notch amenities to ensure a memorable stay in Sentul City.

Relaxation and Refreshment at The Alana Hotel & Conference center, Sentul City by ASTON

Discover a haven of leisure and indulgence at The Alana Hotel & Conference center, Sentul City by ASTON. Unwind after a busy day with our inviting bar, where you can enjoy a selection of refreshing drinks in a vibrant atmosphere. For those seeking ultimate relaxation, our luxurious spa and massage services offer a soothing escape, helping you rejuvenate both body and mind. Whether you're looking to socialize over a crafted cocktail or indulge in a calming massage, our entertainment facilities are designed to provide a perfect retreat for every guest.

Unleash Your Energy at The Alana Hotel & Conference Center’s Sports Facilities

Discover a perfect blend of relaxation and activity at The Alana Hotel & Conference center, Sentul City by ASTON. Guests can invigorate their mornings with a refreshing swim in the indoor pool, a tranquil oasis designed for both leisure and fitness. Whether you're looking to cool off after a day of sightseeing or enjoy a quiet swim, the indoor pool offers a comfortable and inviting environment for all ages. For those who prefer to stay active on land, the hotel boasts a well-equipped fitness center, allowing you to maintain your workout routine amidst modern equipment and a motivating atmosphere. After your workout or swim, unwind at the poolside bar, where you can enjoy refreshing beverages and light snacks while soaking in the scenic surroundings. The sports facilities at The Alana Hotel & Conference Center are designed to keep you energized and relaxed throughout your stay.

Exceptional Convenience Facilities at The Alana Hotel & Conference center, Sentul City by ASTON

Experience seamless comfort and convenience during your stay at The Alana Hotel & Conference center, Sentul City by ASTON. Guests can enjoy 24-hour room service, ensuring that delicious meals and refreshments are always just a call away, no matter the hour. The hotel also offers efficient laundry and dry cleaning services, allowing you to stay fresh and presentable throughout your visit. For added ease, the concierge team is available to assist with your needs, while luggage storage and daily housekeeping keep your stay hassle-free. Stay connected and comfortable with complimentary Wi-Fi available in all rooms and public areas, perfect for work or leisure. Designated smoking areas are thoughtfully provided for guests who prefer to smoke outdoors. Additionally, the hotel offers convenient amenities such as a dry cleaning service and a dedicated luggage storage facility, making your stay both comfortable and effortless. Whether you're here for business or leisure, The Alana Hotel & Conference Center ensures all your needs are met with exceptional service and top-notch facilities.

Convenient Transport Facilities at The Alana Hotel & Conference center, Sentul City by ASTON

Experience seamless travel with The Alana Hotel & Conference Center's comprehensive transport amenities designed for your convenience. The hotel offers reliable airport transfer services, ensuring a smooth journey to and from the airport, allowing guests to start or end their trip stress-free. For those arriving by car, valet parking is available, providing effortless parking solutions with professional service. Additionally, guests can enjoy the convenience of onsite car parking, which is free of charge, making it easy to come and go as you please during your stay. Whether you're here for business or leisure, these transport facilities are tailored to enhance your overall experience.

Luxurious Comfort and Modern Amenities at The Alana Hotel & Conference center, Sentul City by ASTON

Experience the perfect blend of comfort and convenience in the well-appointed rooms of The Alana Hotel & Conference center, Sentul City by ASTON. Each room is thoughtfully equipped with air conditioning to ensure a cool and relaxing atmosphere, along with plush bathrobes and high-quality toiletries for your personal care. Unwind in front of the television with satellite and cable channels, or step out onto your private balcony or terrace to enjoy scenic views of Sentul City. Enhance your stay with thoughtful amenities including a hair dryer, refrigerator, and a coffee/tea maker, allowing you to start your day refreshed and energized. Complimentary bottled water, instant coffee, and tea are provided to keep you refreshed throughout your stay. Whether you're here for business or leisure, these modern facilities ensure a comfortable and convenient experience, making your stay at The Alana Hotel & Conference Center truly memorable.

Exceptional Dining Experience at The Alana Hotel & Conference center, Sentul City by ASTON

Indulge in a variety of culinary delights at The Alana Hotel & Conference center, Sentul City by ASTON, where dining is designed to cater to every guest's preference. Start your day with a sumptuous breakfast buffet or a continental breakfast, served daily to energize your morning. For those seeking a more relaxed dining experience, the on-site restaurant offers a diverse menu in a comfortable setting, perfect for both casual meals and special occasions. Guests can also enjoy the convenience of 24-hour room service, allowing you to savor your favorite dishes anytime, day or night. For guests who prefer a more personalized culinary experience, the shared kitchen provides an excellent space for preparing your own meals. Daily housekeeping ensures your stay remains comfortable and hassle-free, while the coffee shop offers a cozy spot to unwind with freshly brewed coffee and light snacks. Whether you're dining in or enjoying the privacy of your room, The Alana Hotel & Conference Center’s diverse dining facilities promise a delightful and convenient gastronomic experience during your stay.

Comfortable and Elegant Room Options at The Alana Hotel & Conference center, Sentul City by ASTON

Discover a variety of inviting room choices at The Alana Hotel & Conference center, Sentul City by ASTON, designed to cater to your comfort and preferences. Guests can choose from the cozy Deluxe and Deluxe Pool View rooms, each spanning 26 square meters and available with either a King Bed or two Single Beds, perfect for both solo travelers and couples. For those seeking more space and luxury, the Suite offers a generous 54 square meters with a Double Bed, providing a spacious retreat for a relaxing stay. Booking these rooms through Agoda ensures you receive the best prices available, making your stay more affordable without compromising quality. The platform offers a seamless and hassle-free booking experience, allowing you to secure your preferred room effortlessly and focus on enjoying your time at this beautiful location. With Agoda’s trusted service, planning your trip to Sentul City becomes simple and stress-free, giving you peace of mind from the moment you reserve until your check-out.

Discover the Charm of Sentul in Babakan, Indonesia

Nestled amidst lush greenery and scenic mountains, Sentul in Babakan offers a perfect blend of natural beauty and modern amenities. This vibrant area is renowned for its cool climate, making it an ideal escape from the hustle and bustle of Jakarta. Visitors can enjoy a variety of outdoor activities such as hiking, mountain biking, and exploring picturesque waterfalls, all set against a backdrop of verdant forests and rolling hills. The serene environment provides a peaceful retreat for nature lovers and adventure seekers alike.

Seamless Journey from Airport to The Alana Hotel & Conference center, Sentul City by ASTON

Traveling from the nearby airports to The Alana Hotel & Conference center, Sentul City by ASTON is a smooth and convenient journey, whether you're arriving at Jakarta’s Soekarno-Hatta International Airport or Halim Perdanakusuma Airport. From Soekarno-Hatta, which is approximately a 2-hour drive away, guests can opt for a private car transfer or arrange a comfortable shuttle service that can be booked in advance. Taxis and ride-hailing services like Grab are readily available at the airport terminals, offering a hassle-free way to reach Sentul City directly. If you prefer a more economical option, shared shuttle services are also available, providing a scenic and relaxed ride through Indonesia’s lush countryside. For travelers arriving at Halim Perdanakusuma Airport, the journey is shorter, typically around 1 hour by car. Similar transportation options apply—private taxis, ride-hailing apps, or pre-arranged transfers—ensuring a convenient and stress-free trip. Once you arrive in Sentul, the hotel is easily accessible via well-maintained roads, and the friendly staff can assist with directions or arrange transportation if needed. Whether you’re arriving from the bustling capital or the nearby airport, your journey to The Alana Hotel & Conference center, Sentul City by ASTON promises comfort and ease, setting the perfect tone for your stay in this scenic and vibrant region.

Discover Nearby Landmarks and Attractions from The Alana Hotel & Conference center, Sentul City by ASTON

Nestled in the scenic surroundings of Sentul City, The Alana Hotel & Conference Center offers easy access to a variety of natural and cultural attractions. Nature enthusiasts will be captivated by Mount Gede Pangrango National Park, a stunning sanctuary renowned for its lush forests, diverse wildlife, and breathtaking mountain vistas. For those seeking relaxation, Giritirta Hot Spring and Spa provides a soothing retreat amidst tranquil settings, while Mount Pancar Hot Spring offers a rejuvenating experience just a short drive away. Adventure and entertainment are also within reach, with Jungleland Adventure Theme Park providing fun-filled experiences for families and thrill-seekers alike. Golf lovers can enjoy a round at Sentul Highland Golf Club, set against a picturesque backdrop. For motorsport fans, the Sentul International Circuit offers exhilarating race experiences. Additionally, cultural and community spots such as Taman Budaya Sentul City and Canti Dharma Park provide enriching experiences, while the nearby Giant Extra Sentul and Masjid Muammar Qadafi add convenience and local flavor to your stay.

Convenient Access to Public Transport at The Alana Hotel & Conference center, Sentul City by ASTON

Located in the vibrant Sentul City area, The Alana Hotel & Conference Center offers guests easy access to nearby public transportation options, making city exploration effortless. Just a short distance from Stasiun Bogor Paledang Station, travelers can quickly hop on commuter trains to reach central Jakarta, Bogor, and other key destinations in West Java. This proximity ensures seamless connectivity for both business travelers and leisure visitors seeking convenience and efficiency. In addition to the train station, the surrounding area is well-served by local transportation services, including taxis and ride-hailing options, providing flexible transit choices for guests. Whether you're heading to a meeting, exploring local attractions, or catching a train to explore further afield, the accessible transport options from Stasiun Bogor Paledang Station make your journey smooth and hassle-free, enhancing your stay at the hotel.

Culinary Delights Around The Alana Hotel & Conference center, Sentul City by ASTON

Guests at The Alana Hotel & Conference center, Sentul City by ASTON are spoiled for choice when it comes to nearby dining options. Just a short drive away, Kimukatsu Cibinong City Mall offers delicious Japanese-style layered cutlets, perfect for a quick yet satisfying meal. For those craving traditional Indonesian flavors, Warung Sunda Sambal Dower and RM. Warung Jambu Ibu HJ. Nyai serve authentic local dishes that will delight your taste buds. Seafood lovers can indulge at Gurame Cobek Mang Dayat Sentul, renowned for its fresh fish dishes, or visit Ah Poong Sentul Restaurant, a popular riverside spot offering a variety of local and Asian cuisines. For a unique experience, Penggemar Sate Kiloan PSK Sentul and Sop Djanda Special Sate Maranggi Sentul serve up mouthwatering satay and grilled specialties. Additionally, KAMPUNG KECIL VIVO MALL provides a cozy setting for casual dining, while BiglandOtel Sentul Suites & Convention offers convenient options for guests attending events. For a fun and lively atmosphere, Fishing Valley Bogor offers a combination of fishing and dining, making it an ideal spot for families and groups to relax and enjoy local flavors.

Affordable Luxury: Comparing Room Prices at The Alana Hotel & Conference center, Sentul City by ASTON

The Alana Hotel & Conference Center in Sentul City by ASTON offers a premium experience with room rates ranging from $101 to $150 per night. This price point reflects its status as a high-quality accommodation option, providing guests with modern amenities, spacious rooms, and exceptional service. While this may be higher than the average hotel in Babakan, which typically costs between $51 and $75, it positions The Alana Hotel as a more luxurious choice for travelers seeking comfort and sophistication. Despite its higher price range, The Alana Hotel & Conference Center offers excellent value through its extensive facilities, conference amenities, and prime location within Sentul City. Visitors looking for a blend of luxury and convenience will find this hotel to be a worthwhile investment, especially compared to the more budget-friendly options in Babakan. For travelers willing to spend a bit more for a superior experience, The Alana Hotel stands out as a top-tier option in the area.

Exceptional Stay at The Alana Hotel & Conference center, Sentul City by ASTON

Guests consistently praise The Alana Hotel & Conference Center for its superb combination of comfort, cleanliness, and stunning views. Visitors love the spacious, well-maintained rooms that offer breathtaking vistas, making every stay memorable. The hotel’s wide pool area and beautiful surroundings provide the perfect setting for relaxation and leisure. The friendly and efficient staff earn high marks for their warm hospitality and attentive service, ensuring guests feel welcomed and well taken care of from check-in to check-out. With delicious breakfast options, excellent facilities, and a convenient location, many guests express their eagerness to return, highlighting the hotel as a top choice for both leisure and business travelers.

Exceptional Comfort and Service at The Alana Hotel & Conference center, Sentul City by ASTON

Guests consistently praise The Alana Hotel & Conference center, Sentul City by ASTON for its outstanding overall quality, earning an impressive 9.0 rating. The hotel excels in providing excellent value, with guests feeling that every Rupiah spent is well worth the experience, reflected in its high value score of 8.6. The facilities are modern, well-maintained, and thoughtfully designed to enhance comfort and convenience, garnering a commendable 8.9 rating. Visitors also highlight the hotel's exceptional cleanliness and prime location, both rated at 9.1, making it an ideal choice for both leisure and business travelers. The warm and professional staff further elevate the guest experience, consistently delivering attentive and friendly service that leaves a lasting impression. Whether attending a conference or enjoying a relaxing stay, guests find the environment welcoming, comfortable, and perfectly situated within Sentul City. Overall, The Alana Hotel & Conference Center by ASTON stands out as a top-rated destination, offering a harmonious blend of comfort, quality, and excellent service that keeps visitors coming back.

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Amenities and facilities

Excellent8.9

Facilities

Most talked about facilities

Languages spoken
  • English
  • Indonesian
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Gym/fitness
  • Massage
  • Spa
  • Spa/sauna
  • Swimming pool
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Asian breakfast
  • Asian cuisine in restaurant
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Buffet in restaurant
  • Coffee/tea in restaurant
  • Coffee shop
  • Desserts in restaurant
  • Full american breakfast
  • International cuisine in restaurant
  • Kitchen
  • Poolside bar
  • Restaurant breakfast
  • Restaurant dinner
  • Restaurant lunch
  • Restaurants
  • Room service [24-hour]
  • Salad in restaurant
  • Shared kitchen
  • Soup in restaurant
  • Vegetarian restaurant
Services and conveniences
  • Air conditioning in public area
  • Audio-visual equipment for special events
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Indoor venue for special events
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Meetings
  • Meeting stationery
  • Projector/LED display
  • Seminars
  • Smoke-free property
  • Smoking area
  • Wi-Fi for special events
For the kids
  • Family/child friendly
  • Kids facilities
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • Check-in [24-hour]
  • Exterior corridor
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Room decorations
  • Security [24-hour]
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Valet parking
Available in all rooms
  • Air conditioning
  • Baby cot (upon request)
  • Balcony/terrace
  • Closet
  • Clothes dryer
  • Clothes rack
  • Coffee/tea maker
  • Desk
  • Electric kettle
  • Free bottled water
  • Hair dryer
  • Hypoallergenic
  • In-room safe box
  • Interconnecting room(s) available
  • Internet access – wireless
  • Ironing facilities
  • Mirror
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Window

Food and dining

Breakfast options
  • Continental
  • Buffet

Location

No.76 Jl. Ir H Juanda, Sentul, Babakan, Indonesia, 16810

Exceptional9.2

Location

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-4 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 5-5 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Airport transfer fee700000 IDR
Extras
  • Breakfast charge (unless included in room price)250000 IDR
The property
  • Number of rooms 271
  • Number of restaurants1
  • License Id / Local Tax ID/ Entity Name9120303380561

Reviews of The Alana Hotel & Conference center, Sentul City by ASTON from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.8

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 9.6
  • 9.6
  • 10
  • 6.8
  • 9.6
  • 10
  • 4.0
  • 10
  • 10
  • 10

Most recent

  • Cleanliness score 9.2 out of 10 and is a high score in Babakan
    Cleanliness9.2
  • Location score 9.2 out of 10 and is a high score in Babakan
    Location9.2
  • Service score 9.2 out of 10 and is a high score in Babakan
    Service9.2
  • Facilities score 8.9 out of 10 and is a high score in Babakan
    Facilities8.9
  • Value for money score 8.7 out of 10 and is a high score in Babakan
    Value for money8.7
High score for Babakan

Rating

9+ Exceptional (379)
8-9 Excellent (80)
7-8 Very Good (70)
6-7 Good (15)
<6 Below Expectation (33)

Review summary

Powered by OpenAI

This hotel has exceptional customer service, friendly staff, and a prime location with high ratings. It is surrounded by charming mountains and a thriving local scene where guests can explore local eateries and cafes. The Ah Poong traditional market is just a short distance away. Guests highly praise the clean and comfortable rooms with stunning balcony views. The hotel also offers great amenities such as a large pool, fun family activities, and dedicated children's facilities.

Few guests find breakfast pricey, though still many delicious options.

Did you find this review summary helpful?

Guest Type
Room Type
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Show reviews that mention 

Service

Mentioned in 70 reviews
sentiment-positive-indicator
90% Positive
sentiment-negative-indicator
10% Unfavourable

Location

Mentioned in 68 reviews
sentiment-positive-indicator
97% Positive
sentiment-negative-indicator
2% Unfavourable

Breakfast

Mentioned in 62 reviews
sentiment-positive-indicator
80% Positive
sentiment-negative-indicator
19% Unfavourable

Cleanliness

Mentioned in 61 reviews
sentiment-positive-indicator
91% Positive
sentiment-negative-indicator
8% Unfavourable

Pool

Mentioned in 44 reviews
sentiment-positive-indicator
84% Positive
sentiment-negative-indicator
15% Unfavourable

Kids facilities

Mentioned in 35 reviews
sentiment-positive-indicator
88% Positive
sentiment-negative-indicator
11% Unfavourable

Room view

Mentioned in 25 reviews
sentiment-positive-indicator
96% Positive
sentiment-negative-indicator
4% Unfavourable

Room comfort

Mentioned in 23 reviews
sentiment-positive-indicator
82% Positive
sentiment-negative-indicator
17% Unfavourable

Restaurant options

Mentioned in 22 reviews
sentiment-positive-indicator
68% Positive
sentiment-negative-indicator
31% Unfavourable
Showing 577 verified guest comments
Changed to review page 1
  1. 9.2
    Exceptional
    grace from Indonesia
    Group
    Deluxe
    Stayed 3 nights in December 2025

    “Enjoying the Year-End Holiday”

    Hotel Alana has a very beautiful view of the mountains. Unfortunately, there is no jogging track at the hotel, so you have to leave the hotel premises to exercise. The check-in and check-out processes are very easy and quick. The staff is friendly. Room service and housekeeping are prompt. The rooms are nice, spacious, and clean. There is a free refill of bottled drinking water, so there is no difficulty with drinking water. The hot shower is a bit difficult to adjust the temperature; if you turn the faucet a bit to the left, it's very hot, and if you turn it to the right, it becomes cold. It's a bit tricky to find the right middle temperature. However, the water flow from the shower is quite strong. The food at the restaurant is a bit expensive. But there are many restaurants in front of the hotel (if it doesn't rain, you can easily go to the restaurants around the hotel). The food at the hotel (tongseng) is a bit salty. Ordering food via Go Food is easy. The restaurant is nice and seems luxurious. The hotel's location is not far from the toll gate, making it suitable for those who want to vacation but avoid traffic jams. Overall, 90/100 for this hotel.

    Reviewed December 31, 2025
    Auto-translated through generative A.I.
  2. 8.8
    Excellent
    Dewita from Indonesia
    Family with young children
    Deluxe Pool View
    Stayed 1 night in December 2025

    “good for a holiday”

    Nice place with awesome mountain view, nice food also and clean place. Hot water is unstable. Just have to be aware that the room key often inactive when we need it the most so imagine have to get back and forth the lift to FO...to fix it many times. They said its inactive due to electronic such as HP near it. it then again, we were never told about it when checking in. In other words, do not ever try blaming even indirectly the customer for your internal problems of access keys while they were tired going up and down the elevator.

    Reviewed December 28, 2025
  3. 9.2
    Exceptional
    Gadis from Indonesia
    Family with young children
    Suite
    Stayed 1 night in March 2026

    “Professional Service”

    On the day I checked in it was very crowded and full booked but the staffs work efficiently, fast and meticulous esp Ms. Gratiana (if I’m not mistaken with the name) - so my checked in went smoothly. Room already prepared, and the card intact so we came in a neat and breezy room. They have many kids activities, and have kids club too. Overall, I’m very satisfied and happy with the service. Thank you so much!!

    Reviewed March 25, 2026

    Dear Valued Guest, Warmest Greetings From The Alana Hotel & Conference Center Sentul City!! Thank you so much for sharing your wonderful review with us. We are truly delighted to hear that despite the high occupancy on your arrival day, your check-in experience was smooth and efficient. Your kind recognition of Ms. Gratiana we will be sure to share your appreciation with her, means a lot to our team, as we always strive to deliver attentive and seamless service to every guest. It is also great to know that you enjoyed our facilities, especially the variety of kids’ activities and our kids club. Creating a fun and memorable experience for families is something we take great pride in. We are thrilled that you had such a satisfying stay, and your kind words truly motivate us to continue providing the best possible service. Thank you once again, and we look forward to welcoming you back for another memorable stay. Warm regards, Rama Adiputra | Front Office Manager

    Responded March 27, 2026
    The Alana Hotel & Conference center, Sentul City by ASTON
  4. 9.6
    Exceptional
    Suci from Indonesia
    Family with young children
    Suite
    Stayed 2 nights in January 2026

    “Exciting vacation”

    The hotel is quite comfortable and cool. For those who are lazy to go on vacation to Puncak due to traffic jams, Alana Hotel is highly recommended because it has easy access to the toll road. I've been to Alana twice and was always satisfied, but the last time, the sink suddenly leaked from below even though it hadn't been used. The food is delicious, but it might lack variety since the main menu remained the same for two days without any changes.

    Reviewed January 25, 2026
    Auto-translated through generative A.I.

    Yth. Ibu Suci, Salam Hangat Dari The Alana Hotel & Conference Center Sentul City!! Terima kasih atas ulasan dan kepercayaan Anda yang telah memilih The Alana untuk masa tinggal Ibu Suci. Kami senang mengetahui bahwa kenyamanan hotel, suasana sejuk, akses yang mudah, serta kualitas makanan memberikan pengalaman menginap yang menyenangkan bagi Anda. Kami mohon maaf atas ketidaknyamanan terkait kondisi sink yang mengalami rembesan, serta masukan mengenai variasi menu yang dirasa masih terbatas. Masukan ini telah kami sampaikan kepada tim terkait sebagai bahan evaluasi dan perbaikan ke depannya. Terima kasih atas feedback yang sangat berarti bagi kami. Kami berharap dapat kembali menyambut Anda dengan pengalaman yang lebih baik di kunjungan berikutnya. Salam hangat, Rama Adiputra|Front Office Manager

    Responded January 26, 2026
    The Alana Hotel & Conference center, Sentul City by ASTON
  5. 10.0
    Exceptional
    reny from Indonesia
    Couple
    Deluxe
    Stayed 2 nights in January 2026

    “Short Vacation”

    The hotel is nice, clean, the breakfast menu is diverse and tasty, there's a big pool, kid-friendly because on weekends there are activities for kids, it's a shame the cafe on the top floor is no longer there, I was hoping to hang out at the cafe when I went there yesterday, but it has been repurposed into a meeting ballroom.

    Reviewed January 04, 2026
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