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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
Stay at YHA Sydney Central, a heritage-listed backpacker hostel in central Sydney. Co-living spaces, a cinema room, and a rooftop pool create a vibrant hostel community. Book now for easy access to attractions and dining options. Located in the CBD, YHA Sydney Central is surrounded by iconic landmarks, shopping districts, and a vibrant nightlife. The facilities include an indoor pool, stylish lounge, and shared kitchen. Rooms feature air conditioning, Wi-Fi, and city views. Explore nearby Queen Victoria Building, Darling Harbour, and Paddy's Market. Perfect for two travelers seeking convenience and a dynamic city experience. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Hygiene Plus
Located in heart of Sydney
Check-in [24-hour]
Airport transfer
180 meters to public transportation
Front desk [24-hour]
Car park
Free Wi-Fi in all rooms!
Check-in/out [express]
Swimming pool [indoor]
Golf course [on-site]
BBQ facilities
Luggage storage
5 travelers have booked today.
Based on 2,704 verified reviews
9.5
8.5
8.4
8.3
8.1
7.6
Location rating score
There are 294 places in walking distance!
Value for money | 8.4 |
Distance to city center | 1 km |
Location rating | 9.5 |
Nearest airport | Sydney Airport (SYD) |
Distance to airport | 7.1 km |
What bars are in close proximty of YHA Sydney Central?
While lounging at YHA Sydney Central, take pleasure in your evening or night out at Keg & Brew Hotel, Gaelic Club, and Q Bar to get the most out of your nightlife.
How many floors does YHA Sydney Central have?
YHA Sydney Central has a total of 9 floors.
How many rooms does YHA Sydney Central have?
YHA Sydney Central has a total of 151 rooms.
At what time of the year is YHA Sydney Central most popular?
YHA Sydney Central's most popular month where verified guests travelers have stayed the most is in March.
What was the average room rate for YHA Sydney Central been in the past month?
The average room rate for YHA Sydney Central in the past month is 47.15 AUD, compared to city's average of 200.98 AUD.
In which languages can YHA Sydney Central's staff members communicate?
YHA Sydney Central can speak a total of 12 languages and supports widely used languages such as English, Spanish, and Mandarin Chinese for international vacationers, ensuring all travelers are well accommodated with all their needs in their preferred choice of languages when communicating. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.
What do past travelers love most about YHA Sydney Central?
Verified guests that stayed at YHA Sydney Central have given this property a rating of 9.455 for its excellent location as the main highlight for their stay.
What is the verified guest review consensus about YHA Sydney Central's view?
86.0% of our verified guest reviews have given an optimistic review and responses about this property's view. You can look up on more detailed customer reviews, and comments for YHA Sydney Central down in the review section.
What is the average rating that verified Solo travelers' have given to YHA Sydney Central?
Past solo travelers that have stayed at this property have given YHA Sydney Central an average rating of 8.1. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.
What is the average rating that verified Families with young children have given to YHA Sydney Central?
Verified families with young children that have stayed at this property have given YHA Sydney Central an average rating of 7.8. You can look up more complete customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.
YHA Sydney Central: A Vibrant and Convenient Stay in the Heart of Sydney
Welcome to YHA Sydney Central, a 5-star hotel nestled in the bustling heart of Sydney, Australia. With its unbeatable location just 1 kilometer from the city center, this vibrant hotel offers the perfect base for exploring all that Sydney has to offer.
As you step into the modern and stylish lobby, you'll immediately feel the energetic atmosphere that permeates throughout YHA Sydney Central. With its contemporary design and friendly staff, this hotel offers a warm and inviting ambiance that will make you feel right at home.
YHA Sydney Central boasts a total of 151 well-appointed rooms, ensuring that there is always a comfortable space to suit your needs. Whether you're traveling solo, as a couple, or with a group, you'll find a range of room types to choose from, each thoughtfully designed with your comfort in mind. From cozy single rooms to spacious family rooms, every accommodation option at YHA Sydney Central is equipped with modern amenities to enhance your stay.
When it comes to convenience, YHA Sydney Central excels. With a check-in time from 02:00 PM, you'll have plenty of time to settle in and start exploring the city. The hotel's check-out time is until 10:00 AM, allowing you to make the most of your last day in Sydney. Plus, with a quick 14-minute drive to the airport, you can easily catch your flight without any hassle.
Please note that YHA Sydney Central has a child policy in place. While children are welcome to stay at the hotel, they may be subject to extra charges. Be sure to check with the hotel for more information on their child policy and any additional fees that may apply.
Experience the vibrant energy of Sydney and enjoy a comfortable and convenient stay at YHA Sydney Central. Book your stay today and immerse yourself in the best that Sydney has to offer.
Unwind and Indulge in Exciting Entertainment Facilities at YHA Sydney Central
At YHA Sydney Central, we understand the importance of providing our guests with an unforgettable experience. That's why we offer a range of entertainment facilities to cater to all your needs. Whether you're looking to shop for souvenirs, unwind with a drink, dance the night away, or simply relax in a shared lounge area, we have it all.
Step into our vibrant shops, where you can browse through a variety of unique items and pick up something special to remember your stay in Sydney. If you're in the mood for a lively night out, head to our bar and enjoy a refreshing cocktail or a cold beer while mingling with fellow travelers. For those seeking a more energetic atmosphere, our nightclub is the perfect place to dance to the latest beats and let loose.
After a long day of exploring the city, retreat to our comfortable shared lounge/TV area. Kick back on the cozy sofas, catch up on your favorite shows, or engage in friendly conversations with fellow guests. Our entertainment facilities at YHA Sydney Central are designed to enhance your stay and create lasting memories.
Dive into Fun at YHA Sydney Central's Indoor Pool
At YHA Sydney Central, we believe that staying fit and active should be an integral part of any travel experience. That's why we offer an impressive range of sports facilities, including a fantastic indoor pool. Whether you're an avid swimmer looking to do laps or simply want to relax and unwind after a long day of exploring the city, our indoor pool is the perfect place to take a dip. With its crystal-clear waters and comfortable temperature, you'll feel refreshed and rejuvenated in no time. So grab your swimsuit, jump in, and let the worries of the world melt away as you enjoy a leisurely swim or splash around with friends and family.
Convenience at its Finest: YHA Sydney Central's Top-notch Facilities
YHA Sydney Central takes convenience to a whole new level with its array of top-notch facilities. Whether you're a backpacker or a business traveler, this hostel has got you covered. Stay connected with the complimentary Wi-Fi available in all rooms, allowing you to catch up on work or share your travel adventures with loved ones. Additionally, the hostel also offers Wi-Fi in public areas, ensuring you're always connected wherever you go within the property.
For those who prefer to travel light, YHA Sydney Central offers a laundry service, allowing you to freshen up your wardrobe during your stay. The express check-in/check-out service ensures a hassle-free arrival and departure, saving you valuable time to explore the vibrant city of Sydney. The luggage storage facility provides a secure space for you to store your belongings, giving you peace of mind as you explore the city.
Craving a quick snack or need to grab some essentials? Look no further than the on-site vending machine and convenience store. Whether you're in need of a midnight snack or forgot to pack some toiletries, YHA Sydney Central has you covered. With these convenience facilities at your fingertips, your stay at YHA Sydney Central is guaranteed to be comfortable and stress-free.
Convenient Transport Facilities at YHA Sydney Central
At YHA Sydney Central, we understand the importance of convenient transport options for our guests. Whether you're arriving from the airport, exploring the city on a tour, or traveling with your own vehicle, we have you covered.
For hassle-free airport transfers, our hotel offers a convenient shuttle service that will pick you up from the airport and drop you off at our doorstep. This service ensures a smooth and comfortable journey, allowing you to start your Sydney adventure without any delays or stress.
If you're looking to explore the city and its surrounding areas, we also provide a range of tours that cater to different interests and preferences. From sightseeing tours to cultural experiences, our knowledgeable guides will take you on an unforgettable journey, providing insights and recommendations along the way.
For guests traveling with their own vehicles, we have an onsite car park available. This means you can conveniently park your car at our hotel and explore the city on foot or using public transportation. Please note that car park charges are applied, ensuring the availability of parking spaces for all our guests.
With our comprehensive transport facilities, YHA Sydney Central ensures that your travel experience is seamless and stress-free. Whether you're arriving, exploring, or driving, we have everything you need to make your stay in Sydney a memorable one.
Comfortable and Cool: Enjoy Air-Conditioned Rooms at YHA Sydney Central
At YHA Sydney Central, we understand the importance of a comfortable and cool stay, especially during the warm Australian summers. That's why all our rooms are equipped with air conditioning, ensuring a pleasant and refreshing atmosphere throughout your stay.
Whether you choose a private room or a shared dormitory, you can rest assured that the air conditioning in our rooms will keep you cool and comfortable, no matter the temperature outside. After a long day of exploring Sydney's vibrant city, you can return to your room and relax in the refreshing coolness provided by our modern air conditioning units.
Our air-conditioned rooms are designed to provide a peaceful and relaxing environment for our guests. You can adjust the temperature to your preference, allowing you to create the perfect atmosphere for a good night's sleep. Wake up feeling refreshed and ready to take on the day, knowing that you can retreat to the comfort of your air-conditioned room whenever you need a break from the bustling city.
Experience the ultimate comfort and relaxation during your stay at YHA Sydney Central, where air conditioning is just one of the many room facilities we offer to ensure a memorable and enjoyable stay.
Delicious Dining at YHA Sydney Central
At YHA Sydney Central, you'll find a range of dining facilities that are sure to satisfy your cravings. Start your day off right with a delicious continental breakfast, served fresh every morning. Whether you prefer a light meal or a hearty feast, the coffee shop and restaurant on-site offer a variety of options to suit every taste.
For those who enjoy cooking their own meals, the shared kitchen is fully equipped with modern appliances and utensils, making it easy to whip up your favorite dishes. And if you're in the mood for a BBQ, head to the outdoor BBQ facilities where you can grill up a tasty feast while enjoying the beautiful Sydney weather.
No matter what you're in the mood for, YHA Sydney Central has the perfect dining facilities to ensure you have a memorable and satisfying stay.
Comfortable and Affordable Room Options at YHA Sydney Central
At YHA Sydney Central, we offer a range of comfortable and affordable room options to suit every traveler's needs. Whether you're a solo backpacker or traveling with friends, our hostel has the perfect accommodation for you.
For those who prefer a bit more privacy, we have private rooms available. Our King Room with En-Suite offers a spacious and cozy retreat with a comfortable king bed. If you're traveling with a group, our Queen Room with 4 Single Beds and En-Suite is the perfect choice, with the option of a queen bed or four bunk beds.
If you're looking to meet fellow travelers and enjoy a social atmosphere, our dormitory rooms are a great option. We have female-only, male-only, and mixed dormitories available, ranging from 4 to 8 beds. These rooms provide ample space and comfortable bunk beds for a restful night's sleep.
Booking your stay at YHA Sydney Central through Agoda ensures that you get the best prices available. With Agoda's easy-to-use platform, you can easily compare room options and make hassle-free reservations. So why wait? Book your stay at YHA Sydney Central today and experience comfortable and affordable accommodation in the heart of Sydney.
Discover the Vibrant Heart of Sydney at YHA Sydney Central
Welcome to the bustling heart of Sydney, where YHA Sydney Central stands tall amidst the vibrant cityscape. Located in the Central Business District (CBD), this modern and stylish hostel offers the perfect base for exploring all that Sydney has to offer.
Immerse yourself in the energy of the city as you step out of the hostel's doors. Just a short stroll away, you'll find yourself surrounded by iconic landmarks and world-class attractions. Take a leisurely walk to Darling Harbour, where you can indulge in waterfront dining, visit the SEA LIFE Sydney Aquarium, or catch a show at the Sydney Lyric Theatre. For those seeking retail therapy, the bustling Pitt Street Mall is just around the corner, offering a wide array of shops and boutiques.
As the sun sets, the CBD comes alive with a vibrant nightlife scene. From trendy bars and rooftop lounges to live music venues and clubs, there's something to suit every taste. After a night of excitement, retreat to the comfort of YHA Sydney Central, where you can relax in the cozy common areas or unwind in your comfortable and well-appointed room. With its central location and lively surroundings, YHA Sydney Central is the perfect choice for travelers looking to experience the best of Sydney's CBD.
Traveling to YHA Sydney Central from Sydney Airports
YHA Sydney Central, located in the heart of Sydney CBD, is easily accessible from the airports in Sydney, Australia. There are two main airports serving the city: Sydney Kingsford Smith Airport (SYD) and Bankstown Airport (BWU).
If you arrive at Sydney Kingsford Smith Airport, the most convenient way to reach YHA Sydney Central is by taking a taxi or an airport shuttle. Taxis are readily available outside the airport terminals, and the journey to the hostel usually takes around 20 minutes, depending on traffic conditions. Alternatively, you can book a shared or private airport shuttle service, which offers a more affordable option for transportation.
For those arriving at Bankstown Airport, the best way to reach YHA Sydney Central is by taking a taxi or a combination of public transportation. Taxis are available outside the airport, and the journey to the hostel takes approximately 30 minutes. If you prefer public transportation, you can take a taxi from the airport to Bankstown Train Station, and then catch a train to Central Station. From Central Station, YHA Sydney Central is just a short walk away.
No matter which airport you arrive at, reaching YHA Sydney Central is convenient and hassle-free. The hostel's central location allows easy access to major attractions, shopping districts, and public transportation options, making it an ideal choice for travelers visiting Sydney.
Explore Sydney's Iconic Landmarks near YHA Sydney Central
Located in the heart of Sydney, YHA Sydney Central offers easy access to some of the city's most famous landmarks and attractions. Just a short distance away, you'll find the iconic Sydney Opera House, a UNESCO World Heritage site known for its stunning architecture and world-class performances. Take a leisurely stroll through the Royal Botanic Garden Sydney, a tranquil oasis with lush greenery and vibrant floral displays. Don't miss the Opera House to the Botanic Gardens Walk, a scenic pathway that offers breathtaking views of the harbor and city skyline.
For panoramic views of Sydney, head to the Sydney Tower Eye Observation Deck. From here, you can marvel at the cityscape from a height of 309 meters and even spot famous landmarks from afar. Art enthusiasts will appreciate the proximity to the Art Gallery of New South Wales, home to an extensive collection of Australian and international artworks.
Immerse yourself in history by visiting St. Mary's Cathedral, a grand Gothic Revival-style church that is a masterpiece of architecture. Hyde Park, one of Sydney's oldest public parks, is a great place to relax and enjoy a picnic. Nearby, you can explore the historic Hyde Park Barracks, a UNESCO World Heritage site that provides insights into Australia's colonial past.
For a unique perspective of Sydney Harbor, make your way to Mrs Macquarie's Chair. This sandstone bench offers a prime vantage point to admire the harbor, the Opera House, and the Sydney Harbour Bridge. Lastly, don't miss the opportunity to catch a performance by Opera Australia, located just a stone's throw away from the hostel.
With its central location and proximity to these iconic landmarks and attractions, YHA Sydney Central is the perfect base for exploring the best of Sydney's cultural and natural wonders.
Convenient Public Transport Options near YHA Sydney Central
YHA Sydney Central is ideally located near several major railway stations, making it a perfect choice for travelers looking for convenient access to public transport. Just a short walk away, you'll find Town Hall Railway Station, Central Railway Station, Wynyard Railway Station, and Martin Place Railway Station. These stations provide easy connections to various parts of Sydney, allowing you to explore the city with ease. Whether you're heading to the iconic Sydney Opera House, Bondi Beach, or any other popular attractions, you can rely on the efficient and extensive train network accessible from these stations.
In addition to the railway stations, YHA Sydney Central is also close to other important transport hubs. Central Station Sydney, the largest railway station in the city, is just a stone's throw away. This station not only offers train services but also serves as a major bus interchange, providing you with even more options to explore Sydney and its surroundings. The Sydney Coach Terminal is also conveniently located nearby, offering long-distance bus services to various destinations within Australia.
For those who prefer to explore the city on foot, YHA Sydney Central is within walking distance of Museum Railway Station and St James Railway Station. These stations are perfect for quick trips to nearby attractions or for connecting to other modes of public transport. With such a wide range of public transport options available near YHA Sydney Central, you'll have no trouble navigating Sydney and making the most of your stay.
Indulge in a Gastronomic Adventure
Surrounded by an array of outstanding dining options, YHA Sydney Central is the perfect base for food enthusiasts looking to embark on a gastronomic adventure. Just steps away from the hotel, you'll find Restaurant Hubert, a charming French bistro that transports you to the streets of Paris with its delectable cuisine and intimate atmosphere. For a dining experience with a view, head to O Bar and Dining, located on the 47th floor of Australia Square. Enjoy panoramic vistas of the city skyline while savoring their innovative menu. Craving authentic Chinese cuisine? Look no further than Mr. Wong, known for its mouthwatering dim sum and traditional dishes. Bar Luca, a local favorite, offers a range of gourmet burgers that will satisfy even the most discerning burger connoisseur. For a taste of Mediterranean flavors, visit NOMAD Sydney, a contemporary restaurant that showcases the best of Australian ingredients. Coffee enthusiasts will appreciate Single O Surry Hills, a specialty coffee roaster and cafe that serves up exceptional brews. If you're looking for a trendy and luxurious dining experience, QT Sydney offers a variety of dining options, from modern Australian cuisine to Asian-inspired dishes. Indulge in the finest cuts of meat and seafood at Rockpool Bar & Grill, a renowned steakhouse that guarantees an unforgettable dining experience. Bopp & Tone, with its stylish interiors and modern Australian menu, is the perfect spot for a relaxed and sophisticated meal. And for a vibrant Mexican feast, Mejico Restaurant is the go-to destination, serving up delicious tacos, enchiladas, and margaritas. With such a diverse range of dining options at your doorstep, YHA Sydney Central ensures that every palate is catered to.
Shop 'til You Drop at YHA Sydney Central
Located in the heart of Sydney, YHA Sydney Central is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shopaholics. Just a stone's throw away, you'll find the iconic Strand Arcade, a heritage-listed shopping destination that boasts a collection of high-end boutiques and specialty stores. If you're in the mood for some retail therapy, head over to Victoria's Basement, a treasure trove of discounted homeware, kitchenware, and designer brands. For those looking for unique and authentic Australian souvenirs, the Karlangu Aboriginal Art Centre is a must-visit, offering a wide range of Aboriginal artworks and crafts. And if you're a music lover, don't miss Red Eye Records Shop, a haven for vinyl enthusiasts where you can browse through an extensive collection of records spanning various genres. With so many shopping options right at your doorstep, YHA Sydney Central is the perfect base for a memorable retail experience in Sydney.
Affordable Luxury at YHA Sydney Central
Looking for a comfortable and affordable stay in the heart of Sydney? Look no further than YHA Sydney Central. With an average room price of just $122, this hostel offers exceptional value for money compared to the average price of a hotel room in the city, which stands at $163.
At YHA Sydney Central, you can enjoy all the comforts of a hotel without breaking the bank. The rooms are clean, spacious, and tastefully decorated, providing a cozy and inviting atmosphere. Whether you're a solo traveler, a couple, or a group of friends, there are various room types available to suit your needs, ranging from private ensuite rooms to dormitories.
Not only does YHA Sydney Central offer great value for money, but it also boasts an unbeatable location. Situated in the vibrant neighborhood of Central Sydney, you'll find yourself just a stone's throw away from iconic attractions such as Darling Harbour, the Sydney Opera House, and the Royal Botanic Garden. With easy access to public transportation, exploring the city has never been easier. So why wait? Book your stay at YHA Sydney Central today and experience affordable luxury in the heart of Sydney!
Friendly Staff and Excellent Location
YHA Sydney Central has received rave reviews for its friendly and helpful staff. Guests have consistently praised the hotel's team for their warm and welcoming nature, making them feel right at home. The staff's friendliness and willingness to assist have left a lasting impression on many visitors. Moreover, the hotel's excellent location has also garnered high praise. Situated in the heart of Sydney, guests have found the location to be convenient and ideal for exploring the city's attractions. With its central position, YHA Sydney Central provides easy access to all that Sydney has to offer, adding to the overall enjoyment of guests' stays.
A Top Choice for Budget Travelers in Sydney
YHA Sydney Central has garnered an impressive overall rating of 8.4 from satisfied customers, making it a top choice for budget travelers visiting the vibrant city of Sydney. With exceptional scores across various categories, this hostel offers excellent value for money, ensuring that guests get the most out of their stay.
One of the standout features of YHA Sydney Central is its unbeatable location, which has earned a remarkable rating of 9.4. Situated in the heart of Sydney, this hostel puts guests within easy reach of the city's iconic attractions, including the Sydney Opera House, Darling Harbour, and the Royal Botanic Garden. Whether you're a first-time visitor or a seasoned traveler, staying at YHA Sydney Central means you'll have the best of Sydney right at your doorstep.
In addition to its prime location, YHA Sydney Central also excels in staff performance, with a rating of 8.4. The friendly and attentive staff go above and beyond to ensure that guests have a comfortable and enjoyable stay. Whether you need assistance with travel plans, recommendations for local attractions, or simply a warm welcome after a long day of exploring, the dedicated team at YHA Sydney Central is always ready to assist you with a smile.
Excellent8.3
Facilities
Exceptional9.5
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
The properties provide short-term accommodation for travelers, and length of stay at a the property is limited to 14 days. Once you have stayed 14 nights at a property, you may be unable to return for up to 30 days. The properties are not suitable for long-term or permanent accommodation, and management reserves the right to refuse accommodation if guests are found to be using The properties for this purpose.
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10 most recent verified ratings received by the property
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180 meters to public transportation
Airport transfer
Located in heart of Sydney
Free Wi-Fi in all rooms!
If you are looking for a great value accommodation.”
I have stayed at two hostels in the Central area according to my reservation schedule, and if I were to compare the two, I would recommend this one more. It is located in a convenient location in Central, and the 4-person room is well-lit, spacious, and clean. The room height is high, so even if you are assigned to a second-floor bed, it is not uncomfortable. The common areas and cooking facilities are also spacious and plentiful, so there is no need to wait. The bathroom and shower are also well separated and clean, which is satisfying. If I have the opportunity to stay for a long time again, this is the place I would like to stay.
Dear Eun, Thank you for sharing your fantastic feedback for Sydney Central YHA. We appreciate your kind words and recommendation. It's wonderful to know that you enjoyed the advantages of our prime location, ample sunlight in the 4-person room, spaciousness, and cleanliness. We take pride in offering comfortable and well-maintained accommodations to our guests. Your mention of the high ceilings and the absence of discomfort in bunk beds is a valuable insight for future travellers. We also appreciate your positive remarks about the common areas and food preparation spaces, as well as the cleanliness and separation of the bathroom and shower facilities. We'd be delighted to welcome you back for an extended stay in the future. If you have any further comments, suggestions, or questions, please feel free to share them with us. Sincerely, Tash - Shift Manager
very disappointed”
As someone who has experienced YHA in New Zealand and Australia extensively, I was truly disappointed. The young female staff who assisted with check-in and the young male staff who helped with extending my stay were both very kind and made my stay comfortable. The facilities were clean and even the dorms were nice. However, I have a complaint about the olde male staff, who was working during the early morning hours. When my friend and I arrived late at night, my friend swiped her card to enter, and when I followed, he asked to see my card. I showed it to him, and he took a long time to verify it, even asking to see the piece of paper with my room number on it. He stared at my face and the screen alternately for a while. When I asked if there was a problem, he sarcastically replied, 'No, but congratulations, you just have to wait a bit longer.' I don't understand why he behaved and spoke like that. He didn't treat other backpackers that way. I wondered if it was because I'm Asian. The interaction ended there, and when I checked out at 4:00 am, he took my key without a word or even making eye contact, just saying 'ok. Go.' It's clear there's an issue. Hostels are places where people of all races come together from all over the world. It's unacceptable that someone like him is employed there. I am very disappointed with YHA, and I won't be going to the Central branch next time. I hope you'll tell that employee to learn how to respect people and consider finding a different job if service isn't suitable for him.
Dear Jayoung, Thank you for taking the time to review your recent stay at YHA Sydney Central. We really appreciate the feedback that you have provided. We are happy to hear that you enjoyed the cleanliness of the property and some of the facilities on offer. However, I sincerely apologise for the negative experience you encountered during your recent stay. We strive to create a welcoming and inviting experience for all our guests, and it is disappointing to hear that we fell short of this standard in your case. Please accept our apologies for any inconvenience that was caused because of this. We have since escalated this, to ensure extra training is provided and that all team members are aware of their behaviour and responsibilities. We hope you can visit again soon for a much-improved YHA experience. Warm Regards, Will Assistant Manager
Very rude and impolite staff who don't care about service and don't care about travelers' needs at all”
前台人員-非常沒有耐心和不專業,告知了不能住超過14天,就不跟你多做解釋,把一切的問題都丟給旅客。讓你自己去退款和聯絡第三方,但這不是我的問題,我因為更改旅遊計畫需要延長五天的住宿,但他們完全不在乎,也完全沒有非常明確的告知。他們把你當問題人物的感覺但其實糟糕的是他們的態度,如果你不想服務客人是否考慮不要做這方面的工作,真的是很沒教養的那種態度 清潔人員-廚房非常乾淨,但廚房的清潔人員幫你當蟑螂一樣看著你,並且因為我開錯門而吼我 房務-他們沒有每次和被套,也就是說你可能蓋著別人蓋過的被套 The front desk staff - very impatient and unprofessional. After telling you that you can't stay for more than 14 days, they won't explain more to you and leave all the problems to the passengers. It's up to you to refund and contact a third party, but this is not my problem. I needed to extend my stay for five days because of changes in travel plans, but they didn't care at all and did not inform me clearly at all. They feel that you are a problem person, but the worst thing is their attitude. If you don't want to serve customers, should you consider not doing this job? It's really a very uneducated attitude. Cleaning staff - The kitchen was very clean but the cleaning staff in the kitchen looked at you like a cockroach and yelled at me for opening the wrong door. Housekeeping - They don't change the quilt cover every time, which means you may be covered with someone else's quilt cover.
Dear Shi, I’m truly sorry to hear about your negative experience with our staff and facilities. We aim to provide excellent service and a comfortable environment, and it’s clear we fell short during your stay. Your feedback about the front desk staff, cleaning staff, and housekeeping is concerning, and we will address these issues with our team to ensure that all guests receive the professional and courteous service they deserve. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to offer you a better experience in the future. Thank you for your understanding. Best regards, Sydney Central YHA
Service staff are very rude and impatient”
The front desk staff - very impatient and unprofessional. After telling you that you can't stay for more than 14 days, they won't explain to you more and leave all the problems to the passengers. But this is not my problem, and there is no very clear notification at all. They feel like you are a problem, but the worst thing is their attitude. If you don’t want to serve customers, consider not doing this job. Cleaning staff - The kitchen is very clean but the cleaning staff in the kitchen looks at you like a cockroach and yells at me for opening the wrong door Housekeeping - they don't cover you with quilt covers every time, which means you may be covered with someone else's quilt cover 前台人員-非常沒有耐心和不專業,告知了不能住超過14天,就不跟你多做解釋,把一切的問題都丟給旅客,但這不是我的問題,也完全沒有非常明確的告知。他們把你當問題人物的感覺但其實糟糕的是他們的態度,如果你不想服務客人是否考慮不要做這方面的工作 清潔人員-廚房非常乾淨,但廚房的清潔人員幫你當蟑螂一樣看著你,並且因為我開錯門而吼我 房務-他們沒有每次和被套,也就是說你可能蓋著別人蓋過的被套
Dear Shih, I’m deeply sorry to hear about your negative experience with our staff and services. Your feedback regarding the front desk, cleaning staff, and housekeeping is concerning, and we take these matters seriously. We strive to provide professional and courteous service, and it’s clear we did not meet these standards during your stay. We will address these issues with our team to ensure that all guests receive the respectful and helpful service they deserve. Thank you for bringing these matters to our attention. We value your feedback as it helps us improve, and we hope to have the opportunity to better serve you in the future. Best regards, Sydney Central YHA
one night before flight”
it is official YHA - Youth hostel association - so a hostel with rules, if you want a party - don;t stay here. it has rules - no noise after 10pm. which is perfect for me. rooms are clean and sheets. they can help you leave your bag should you need it. it is huge, i didn't think there would be enough bathrooms but i never waited for a shower or toilet. be considerate and friendly to others and it will be a pleasant stay
Dear Katherine, Thank you for your review! We’re glad to hear that our hostel’s atmosphere and rules suited your needs and that you found the rooms clean and well-equipped. It’s great to know that the facilities were sufficient and that you enjoyed your stay. We appreciate your thoughtful comments and hope to welcome you back if you’re ever in the area again. Best regards, Sydney Central YHA