Pacific Palace Hotel

4 stars out of 5
Jalan Duyung Sei Jodoh , Nagoya, Batam Island, Indonesia, 29432 - See map

Pacific Palace Hotel boasts a unique cruise-ship design, perfect for two travelers craving excitement and relaxation. Enjoy lively nightlife with a nightclub and karaoke, and unwind with a health club and indulgent spa services. Located in the heart of Nagoya, Batam Island, Pacific Palace Hotel offers easy access to Harbour Bay Mall and Nagoya Hill Shopping Mall. Guests enjoy beachfront access, an indoor pool, and vibrant nightlife nearby. Air-conditioned rooms feature free WiFi, private balconies or terraces, and scenic city or pool views in select options, ensuring a comfortable stay for two travelers. Ideal for exploration and relaxation, the hotel combines a prime location with excellent amenities. [Some content may be Generative AI assisted. Inaccuracies may occur.]

Highlights

Hygiene Plus

530 meters to Harbour Bay Mall

Front desk [24-hour]

Airport transfer

Great Breakfast

Facilities

Beach

Free Wi-Fi

Swimming pool

Free parking

Spa

Front desk [24-hour]

Fitness center

Restaurant

This property is in high demand!

14 travelers have booked today.

Service 8.5
Facilities 8.3
Value for money 8.3
Cleanliness 8.2

Based on 5,740 verified reviews

Service

8.5

Facilities

8.3

Value for money

8.3

Cleanliness

8.2

Location

8.2

Room comfort and qua...

7.7

See map

8.2Excellent

Location rating score

Excellent location - 110 meters from city center
Parking
FREE
Popular landmarks
Harbour Bay Mall
530 m
Funworld Nagoya Citywalk Batam
1.0 km
Nagoya Hill Shopping Mall
1.3 km
Tua Pek Kong Temple
1.6 km
Jabal Arafah Mosque
1.6 km
Closest landmarks
OG Home Supermarket
310 m
Carrefour Harbour Bay
380 m
Harbour Bay Mall
530 m
Diamond City Mall
530 m
Lapangan Bola T.Uma
890 m

Good to know

Value for money8.3
Location rating8.2
Nearest airportHang Nadim Airport (BTH) - Indonesia
Distance to airport13.3 km

Rooms available at Pacific Palace Hotel

Very good
Room comfort & quality

7.7

Deluxe Triple Room
...
  • Room size: 49 m²/527 ft²
  • City view
  • 1 queen bed and 1 single be...
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Deluxe Twin Room
...
  • Room size: 49 m²/527 ft²
  • City view
  • 2 single beds
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Executive Suite
...
  • Room size: 75 m²/807 ft²
  • City view
  • 1 super king bed
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Deluxe Double Room
...
  • Room size: 49 m²/527 ft²
  • City view
  • 1 king bed
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Sanrio Themed Family Suite
...
  • Room size: 49 m²/527 ft²
  • Pool view
  • 1 single bed and 1 queen be...
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Cabin Double Room
...
  • Room size: 24 m²/258 ft²
  • Shower
  • 1 queen bed
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Cabin Twin Room
...
  • Room size: 24 m²/258 ft²
  • Non-smoking
  • 2 single beds
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Cabin Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 queen bed
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Special Offer - Two Cabin Twin Rooms ( Two Individual Room Not Family Room)
...
  • Room size: 24 m²/258 ft²
  • Non-smoking
  • 4 single beds
Enter dates to see prices
Cabin Room
...
  • Room size: 24 m²/258 ft²
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

Does Pacific Palace Hotel provide shuttle service for getting around?

For your convenience when traveling around the city, Pacific Palace Hotel provides shuttle service right at your doorstep making it simple for you to get to places effortlessly.

Does Pacific Palace Hotel offer spa services?

You can enjoy your stay at Pacific Palace Hotel even more by enjoying the benefits of the property's available spa services that are offered for all its valuable guests to make your evening far better.

Does Pacific Palace Hotel offer an option for contactless check-in and check-out?

At Pacific Palace Hotel, travelers can take part in contactless check-in and check-out option offered by this property for your benefit and safety.

How many floors does Pacific Palace Hotel have?

Pacific Palace Hotel has a total of 8 floors.

What was the average room rate for Pacific Palace Hotel been in the past month?

The average room rate for Pacific Palace Hotel in the past month is 613059.45 IDR, compared to city's average of 502505.01 IDR.

What do past guests like most about Pacific Palace Hotel?

Verified guests that stayed at Pacific Palace Hotel have given this property a rating of 8.503 for its outstanding service as the main highlight for their stay.

What is the typical rating that past Business travelers' have given to Pacific Palace Hotel?

Verified business travelers that have stayed at this property have given Pacific Palace Hotel an average rating of 7.7. You can look up more detailed customer ratings and responses by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Couples' have given to Pacific Palace Hotel?

Verified couple travelers that have stayed at this property have given Pacific Palace Hotel an average rating of 8.2. You can look up on more descriptive customer testimonials, and feedback by filtering for a specific type of verified guest travelers down in the review section.

What recognized natural sightseeing spots are near to Pacific Palace Hotel?

Pacific Palace Hotel is situated within Nagoya, which makes it conveniently close to natural points of interest including Abang Island.

What is the closest airport to Pacific Palace Hotel?

The nearest airport to Pacific Palace Hotel is Hang Nadim Airport, 13.0 km away.

Is breakfast offered at Pacific Palace Hotel?

Wake up to a fantastic buffet breakfast at Pacific Palace Hotel. Travelers can enjoy breakfast offered with an additional charge of 50000 IDR for children and 100000 IDR for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is usually included for less than buying it at the resort.

More about Pacific Palace Hotel

More about Pacific Palace Hotel

Experience Luxury and Convenience at Pacific Palace Hotel in Batam Island

Welcome to Pacific Palace Hotel, a 4-star hotel located in the beautiful Batam Island, Indonesia. With its stunning architecture and luxurious amenities, this hotel offers a truly memorable stay for both business and leisure travelers. Built in 2008, Pacific Palace Hotel boasts 180 spacious and elegantly designed rooms, ensuring a comfortable and relaxing experience for all guests. Check-in at Pacific Palace Hotel begins at 03:00 PM, allowing you to settle in and start your vacation or business trip at your own pace. The friendly and attentive staff will be there to assist you throughout your stay, ensuring a seamless check-in process. When it's time to bid farewell to this enchanting hotel, check-out is until 12:00 PM, giving you ample time to pack and prepare for your departure. Conveniently located just 35 minutes away from the airport, Pacific Palace Hotel offers easy access to transportation, making it an ideal choice for travelers. Whether you're arriving or departing, the short travel time ensures a hassle-free journey, allowing you to focus on enjoying your time in Batam Island. Families with young children will be delighted to know that Pacific Palace Hotel has a child-friendly policy. Children between the ages of 2 to 3 can stay free of charge, making it a perfect choice for a family getaway. The hotel's spacious rooms provide ample space for your little ones to play and relax, ensuring a comfortable stay for the whole family. Experience the perfect blend of luxury, convenience, and family-friendly hospitality at Pacific Palace Hotel. Book your stay now and create unforgettable memories in the enchanting Batam Island.

Unwind and Indulge in a World of Entertainment at Pacific Palace Hotel

At Pacific Palace Hotel in Batam Island, Indonesia, entertainment knows no bounds. With an array of facilities designed to cater to your every need, you'll find yourself immersed in a world of relaxation and excitement. Step into the vibrant atmosphere of the hotel's shops, where you can browse through a variety of local products and souvenirs, perfect for bringing a piece of Batam Island back home with you. For those seeking a night of dancing and fun, the hotel's nightclub offers a lively ambiance and a wide selection of music to keep you on your feet. Indulge in some well-deserved pampering at the salon, where skilled professionals are ready to give you a makeover or a rejuvenating treatment. Unwind further with a soothing massage, or soak your worries away in the hot tub. The sauna and steam room provide the perfect opportunity to detoxify and relax, while the spa offers a range of luxurious treatments to invigorate your senses. If you're in the mood for some singing and laughter, head to the karaoke room where you can belt out your favorite tunes with friends and family. And before you leave, don't forget to visit the gift and souvenir shop to pick up a memento of your unforgettable stay at Pacific Palace Hotel. With its exceptional entertainment facilities, this hotel promises a truly memorable experience.

Stay Active and Energized at Pacific Palace Hotel's Sports Facilities

At Pacific Palace Hotel, we understand the importance of staying active and energized during your stay. That's why we offer a range of top-notch sports facilities to cater to all your fitness needs. Start your day off right with a workout at our state-of-the-art fitness center. Equipped with modern exercise machines and a variety of weights, you can tailor your workout to suit your preferences. Whether you prefer cardio exercises or strength training, our fitness center has everything you need to stay in shape. After your workout, head over to our poolside bar for a refreshing drink. Take a dip in our sparkling swimming pool and enjoy the tropical ambiance as you relax and unwind. If you're looking for some friendly competition, challenge your friends or family to a game of table tennis. Our well-maintained table tennis facility is perfect for both beginners and experienced players. For those seeking a more holistic approach to wellness, our yoga room offers a serene space to practice mindfulness and find inner peace. Immerse yourself in a calming atmosphere as you stretch and strengthen your body. If you prefer outdoor activities, our hotel is conveniently located near the beach. Take a leisurely stroll along the sandy shores or engage in water sports for an exhilarating experience. Best of all, all these sports facilities are available to our guests free of charge. So, whether you're a fitness enthusiast or simply looking to stay active during your vacation, Pacific Palace Hotel has everything you need to keep your energy levels up and make the most of your stay.

Convenience Facilities at Pacific Palace Hotel

When it comes to convenience, Pacific Palace Hotel in Batam Island, Indonesia, leaves no stone unturned. With a wide range of facilities and services designed to make your stay as comfortable and hassle-free as possible, this hotel is a true sanctuary for travelers. From 24-hour room service and laundry service to safety deposit boxes and a concierge, you can rest assured that all your needs will be taken care of. The hotel also offers Wi-Fi in public areas and free Wi-Fi in all rooms, allowing you to stay connected throughout your stay. Additionally, services such as dry cleaning, luggage storage, and a convenience store are available, ensuring that you have everything you need right at your fingertips. With daily housekeeping, you can return to a clean and tidy room after a day of exploring the island. Pacific Palace Hotel truly goes above and beyond to provide convenience and comfort to its guests.

Convenient Transport Facilities at Pacific Palace Hotel

At Pacific Palace Hotel, we understand the importance of convenient transport options for our guests. That is why we offer a range of transport facilities to ensure a hassle-free stay. For those arriving by air, our airport transfer service provides a seamless journey from Hang Nadim International Airport to the hotel. Sit back, relax, and let our professional drivers take care of your transportation needs. If you prefer to drive yourself, our hotel offers a spacious and secure car park onsite. Rest assured that your vehicle will be well taken care of during your stay. Best of all, our car park is free of charge for our valued guests. For exploring the beautiful surroundings of Batam Island, our shuttle service is the perfect option. Whether you want to visit nearby attractions or go shopping, our shuttle service will take you there comfortably and conveniently. If you prefer to explore at your own pace, our taxi service is readily available to take you wherever you desire. To make your travel arrangements even more convenient, our ticket service can help you book tickets for various attractions and activities in the area. Whether it's a trip to a nearby island or a thrilling adventure, our friendly staff will assist you in planning your itinerary. At Pacific Palace Hotel, we strive to provide the best transport facilities to ensure a seamless and enjoyable stay for our guests. Whether you choose to take advantage of our airport transfer, car park, shuttle service, taxi service, or ticket service, you can rest assured that your transportation needs will be well taken care of.

Luxurious Room Facilities at Pacific Palace Hotel

Experience ultimate comfort and luxury at Pacific Palace Hotel with its range of top-notch room facilities. Each room is equipped with air conditioning, ensuring a cool and comfortable stay throughout your visit. Get ready in style with the hair dryer provided, allowing you to effortlessly groom yourself before heading out. Stay entertained with the television, offering a wide selection of channels to choose from. Quench your thirst with the well-stocked mini bar, offering a variety of refreshing beverages. Step out onto the balcony or terrace and soak in the breathtaking views of Batam Island. Stay connected with the satellite/cable TV, providing access to a range of local and international channels. Keep your snacks and drinks fresh with the refrigerator, allowing you to enjoy them at your convenience. With these incredible room facilities, your stay at Pacific Palace Hotel will be nothing short of extraordinary.

Indulge in a Culinary Delight at Pacific Palace Hotel's Dining Facilities

At Pacific Palace Hotel, guests can embark on a culinary journey like no other with a range of dining facilities to satisfy every palate. Whether you're craving a quick bite or a leisurely dining experience, this hotel has it all. Start your day with a scrumptious breakfast buffet, offering a wide selection of local and international delights to energize you for the day ahead. For those seeking convenience, the 24-hour room service ensures that delicious meals are just a phone call away, allowing you to dine in the comfort of your own room. If you prefer a more casual setting, the coffee shop is the perfect spot to relax and enjoy a freshly brewed cup of coffee or indulge in a variety of light snacks and pastries. For a more formal dining experience, head to the hotel's restaurant, where you can savor a delectable array of dishes prepared by skilled chefs. The restaurant also caters to guests with specific dietary requirements, offering a halal menu for those who prefer it. With daily housekeeping ensuring a clean and inviting atmosphere, Pacific Palace Hotel's dining facilities promise to elevate your stay and leave you with a memorable gastronomic experience.

Luxurious and Spacious Rooms at Pacific Palace Hotel

Experience comfort and elegance at Pacific Palace Hotel with its range of exquisite room offerings. Choose from a variety of room types to suit your preferences and needs. Indulge in the cozy and intimate ambiance of the Cabin Double Room, featuring a comfortable Queen Bed and spanning across 25 square meters. For those traveling with a companion, the Cabin Twin Room offers 23 square meters of space, furnished with two Single Beds. For a truly luxurious stay, the Deluxe Double Room awaits with its expansive 49 square meters of space and a plush King Bed. Alternatively, the Deluxe Triple Room offers the same generous space, with the option of a Queen Bed or a Single Bed. Perfect for friends or colleagues traveling together, the Deluxe Twin Room provides ample room to unwind with its 49 square meters and two comfortable Single Beds. And for the ultimate indulgence, the Executive Suite offers a lavish 75 square meters of space, complete with a Super King Bed. Booking your stay at Pacific Palace Hotel through Agoda ensures the best prices and a hassle-free experience. With Agoda's easy-to-use platform, you can conveniently browse through the available room options, compare prices, and secure your reservation with just a few clicks. Enjoy peace of mind knowing that you have secured the best deal for your luxurious stay at Pacific Palace Hotel.

Discover the Vibrant Charm of Nagoya in Batam Island

Nestled in the heart of Batam Island, the bustling city of Nagoya offers a vibrant and diverse experience for travelers seeking a unique getaway. With its blend of modern attractions and cultural heritage, Nagoya is a destination that caters to all interests. One of the highlights of Nagoya is its vibrant shopping scene. The city is home to a myriad of malls and markets, offering everything from high-end fashion brands to local handicrafts. Nagoya Hill Shopping Mall is a must-visit for fashion enthusiasts, while the nearby Nagoya Citywalk is perfect for those looking for a more laid-back shopping experience. Beyond shopping, Nagoya also boasts a rich cultural heritage. Explore the iconic Maha Vihara Duta Maitreya Temple, a Buddhist temple known for its stunning architecture and serene atmosphere. For history buffs, a visit to the Kepri Mall Heritage Walk is a must, where you can learn about the island's history through its interactive exhibits. At night, Nagoya comes alive with a vibrant nightlife scene. The city is dotted with bars, clubs, and karaoke lounges, where you can dance the night away or enjoy a relaxing drink with friends. Sample the local cuisine at the numerous restaurants and street food stalls, where you can indulge in mouthwatering seafood dishes and traditional Indonesian delicacies. Whether you're seeking shopping, cultural experiences, or a lively nightlife, Nagoya in Batam Island has it all. Immerse yourself in the vibrant charm of this city and create unforgettable memories during your stay at Pacific Palace Hotel.

Convenient Transportation from the Airport to Pacific Palace Hotel in Nagoya, Batam Island

Located in the bustling city of Nagoya on Batam Island, Pacific Palace Hotel offers a luxurious and convenient stay for travelers. Getting to the hotel from the nearest airport is a breeze, thanks to the excellent transportation options available. The nearest airport to Batam Island is Hang Nadim International Airport, which is approximately a 30-minute drive from Pacific Palace Hotel. Upon arrival at the airport, travelers have several transportation choices to reach the hotel. Taxis are readily available outside the airport terminal, providing a comfortable and hassle-free option. The journey to Pacific Palace Hotel takes around 30 minutes, allowing guests to relax and enjoy the scenic views along the way. For those looking for a more affordable option, public buses also operate from Hang Nadim International Airport to Nagoya. The bus journey takes slightly longer, but it offers a chance to experience the local culture and observe the vibrant surroundings. Once in Nagoya, Pacific Palace Hotel is conveniently located within walking distance from the bus terminal, making it easily accessible for travelers. With its prime location and accessible transportation options, Pacific Palace Hotel is the ideal choice for both leisure and business travelers visiting Batam Island. The hotel's luxurious amenities, comfortable accommodations, and friendly staff ensure a memorable stay for all guests.

Discover the Serene Temples and Vibrant Attractions near Pacific Palace Hotel

Nestled in the heart of Batam Island, Pacific Palace Hotel offers easy access to a plethora of captivating landmarks and attractions. Immerse yourself in the spiritual ambiance by visiting the nearby Maha Vihara Duta Maitreya Temple, a majestic Buddhist temple known for its serene atmosphere and intricate architecture. The Tua Pek Kong Temple, another notable landmark, showcases a blend of Chinese and Indonesian architectural styles, providing a fascinating glimpse into the island's cultural heritage. For those seeking a cultural experience, a visit to the Jabal Arafah Mosque is a must. This beautiful mosque stands as a symbol of religious harmony, inviting visitors to admire its grandeur and peaceful ambiance. If you're looking for family-friendly entertainment, Funworld Nagoya Citywalk Batam is just a short distance away. This lively amusement park offers a wide range of thrilling rides and games that are sure to delight both children and adults alike. Nature enthusiasts will be enchanted by the scenic Ocarina Beach, where golden sands meet crystal-clear waters. Whether you're sunbathing, swimming, or simply strolling along the shoreline, this beach offers a tranquil escape from the bustle of city life. For a glimpse into the local heritage, Budhi Bhakti Temple is worth a visit. This charming temple showcases traditional Indonesian architecture and features beautifully carved statues and intricate designs. Conveniently located near Pacific Palace Hotel, Prodia Laboratorium and Rumah Sakit Bersalin Pelita Hati Bunda provide reliable healthcare services for those in need. For a fun-filled day out, head to Taman Rekreasi Golden Prawn, a vibrant recreational park offering a variety of activities such as fishing, go-karting, and water sports. This sprawling park is a favorite among locals and tourists alike. Lastly, Dr Nick Dental Care is situated nearby, ensuring that guests have access to quality dental services should the need arise. With its prime location surrounded by these captivating landmarks and attractions, Pacific Palace Hotel offers an ideal base for exploring the diverse cultural and natural wonders of Batam Island.





A Gastronomic Paradise Just Steps Away

Pacific Palace Hotel is surrounded by a plethora of dining options that will satisfy any craving. Just a short walk away, you'll find Nagoya Foodcourt, where you can indulge in a wide array of local dishes and international favorites. Love Seafood Batam Centre is a must-visit for seafood lovers, offering an extensive menu of fresh and flavorful seafood delicacies. For a taste of Indonesian street food, head to Restaurant Martabak Har, where you can savor the mouthwatering flavors of their famous martabak. If you're in the mood for authentic Sundanese cuisine, Warung Sunda Bu Joko is the place to be, serving up traditional dishes bursting with rich flavors. Seafood enthusiasts will be delighted by the offerings at Yong Kee Sea Food, where you can enjoy a variety of seafood dishes prepared to perfection. Sederhana Padangnese Restaurant is a great choice for those seeking the bold and spicy flavors of Padang cuisine. For a taste of grilled seafood, make your way to Ikan Bakar ACIA and savor the smoky flavors of their perfectly grilled fish. Meat House is a haven for meat lovers, offering a wide selection of grilled meats and hearty dishes. If you're looking for authentic Javanese cuisine, head to Waroeng Lamongan 'Cak Rochman' and indulge in their flavorful dishes. For those seeking a vegetarian option, Restaurant Nature Vegetarian offers a delectable range of plant-based dishes made with fresh and nutritious ingredients. With such a diverse and vibrant culinary scene right at your doorstep, Pacific Palace Hotel ensures that your dining experience in Batam Island will be nothing short of extraordinary.

Shop 'til you drop at Pacific Palace Hotel's Surrounding Shopping Landmarks

Located in the heart of Batam Island, Pacific Palace Hotel is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shopaholics. Just a stone's throw away, you'll find Batam City Square, a vibrant shopping destination offering a wide range of local and international brands. For a more upscale shopping experience, head over to Batam City Mall, where you can indulge in luxury fashion, electronics, and gourmet food. If you're looking for great bargains, Batam Lucky Plaza is the place to be, with its collection of shops selling clothes, accessories, and souvenirs at affordable prices. Nagoya Hill Shopping Mall, a short drive away, is another must-visit destination, featuring a mix of retail outlets, entertainment options, and delectable dining choices. For a unique shopping experience, make your way to Grand Batam Shopping Centre, where you can explore an eclectic mix of stores selling everything from fashion to home decor. And last but not least, Nagoya Citywalk offers a vibrant atmosphere with its array of shops, cafes, and restaurants, perfect for a leisurely stroll and some retail therapy. With these shopping landmarks just steps away from Pacific Palace Hotel, you'll have everything you need for an unforgettable shopping spree in Batam Island.

Affordable Luxury at Pacific Palace Hotel

Experience the perfect blend of luxury and affordability at Pacific Palace Hotel in Batam Island, Indonesia. With an average price of $47 per room, Pacific Palace Hotel offers exceptional value for money compared to the average price of a hotel room in Batam Island, which is $42. At Pacific Palace Hotel, you can indulge in a world-class experience without breaking the bank. Immerse yourself in the elegant and stylish ambiance of our well-appointed rooms, featuring modern amenities and breathtaking views of the city or the sparkling ocean. Whether you are a business traveler or a leisure seeker, our spacious and comfortable rooms are designed to cater to your every need. With our competitive pricing, you can enjoy a host of luxurious facilities and services that Pacific Palace Hotel has to offer. Take a refreshing dip in our outdoor pool, unwind with a rejuvenating spa treatment, or savor delectable international cuisines at our on-site restaurants. Our dedicated and friendly staff is committed to ensuring your stay is nothing short of exceptional. Don't miss out on this incredible opportunity to experience affordable luxury at Pacific Palace Hotel. Book your stay with us today and discover the perfect retreat in Batam Island.

Highly Recommended Hotel with Friendly Staff and Delicious Breakfast

Pacific Palace Hotel in Batam Island, Indonesia has received numerous positive customer reviews, making it a highly recommended hotel. Guests have praised the delicious breakfast served at the hotel, as well as the spacious and clean rooms. The staff at Pacific Palace Hotel are known for their friendliness and helpfulness, creating a warm and welcoming atmosphere for guests. The hotel's convenient location adds to its appeal, making it a great choice for travelers. With well-appointed rooms and a dedicated staff, Pacific Palace Hotel is a top choice for those looking for a comfortable and enjoyable stay in Batam Island.

A Memorable Stay at Pacific Palace Hotel

Discover the perfect blend of comfort, value, and exceptional service at Pacific Palace Hotel in Batam Island, Indonesia. With an overall rating of 8.0, this hotel has consistently impressed its guests with its top-notch facilities and dedicated staff performance. One of the standout features of Pacific Palace Hotel is its incredible value for money. With an impressive 8.0 rating for value, guests can enjoy a luxurious stay without breaking the bank. The hotel offers a range of room options to suit every budget, from cozy standard rooms to spacious suites with stunning views of the city or the sea. Regardless of the room type, guests can expect comfortable furnishings, modern amenities, and a serene ambiance that guarantees a restful night's sleep. When it comes to facilities, Pacific Palace Hotel leaves no stone unturned. With an impressive rating of 8.0, guests can indulge in a wide array of amenities that cater to their every need. Take a refreshing dip in the outdoor swimming pool, unwind with a rejuvenating spa treatment, or stay active at the well-equipped fitness center. The hotel also boasts a selection of dining options, ranging from international cuisine to local delicacies, ensuring that guests can satisfy their culinary cravings without leaving the premises. In addition to its remarkable facilities, Pacific Palace Hotel also prides itself on its commitment to cleanliness. With a rating of 8.0 for cleanliness, guests can rest assured that their rooms and common areas are impeccably maintained. The hotel's housekeeping staff goes above and beyond to ensure that every corner is spotless and that guests feel comfortable and at ease throughout their stay. The staff at Pacific Palace Hotel are widely praised for their exceptional performance, earning the hotel a rating of 8.2. From the moment guests step foot into the hotel, they are greeted with warm smiles and genuine hospitality. The staff are attentive, accommodating, and always ready to go the extra mile to ensure that guests have a memorable stay. Whether it's providing recommendations for local attractions or assisting with any requests, the staff's dedication and professionalism truly set Pacific Palace Hotel apart. With its excellent value, outstanding facilities, commitment to cleanliness, and exceptional staff performance, Pacific Palace Hotel is the perfect choice for travelers seeking a memorable stay in Batam Island. Book your stay today and experience the best that this remarkable hotel has to offer.

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Amenities and facilities

Excellent8.3

Facilities

Most talked about facilities

Languages spoken
  • English
  • Chinese [Mandarin]
  • Indonesian
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Gym/fitness
  • Hot tub
  • Karaoke
  • Massage
  • Nightclub
  • Public bath
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool
  • Swimming pool [indoor]
  • Table tennis
  • Ticket services
  • Tours
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte in restaurant
  • Asian cuisine in restaurant
  • Bar
  • Breakfast [buffet]
  • Breakfast [free]
  • Buffet in restaurant
  • Chinese cuisine in restaurant
  • Coffee/tea in restaurant
  • Coffee shop
  • Desserts in restaurant
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurant breakfast
  • Restaurant dinner
  • Restaurant lunch
  • Restaurants
  • Room service [24-hour]
  • Salad in restaurant
  • Soup in restaurant
  • Vegetarian restaurant
  • Western cuisine in restaurant
Services and conveniences
  • Air conditioning in public area
  • Audio-visual equipment for special events
  • Business facilities
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Indoor venue for special events
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Meetings
  • Meeting stationery
  • Projector/LED display
  • Safety deposit boxes
  • Salon
  • Seminars
  • Shops
  • Smoke-free property
  • Smoking area unavailable
  • Xerox/fax in business center
For the kids
  • Family/child friendly
  • Family room
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Room decorations
  • Security [24-hour]
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Car power charging station
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Coffee/tea maker
  • Desk
  • Executive lounge access
  • Free bottled water unavailable
  • In-room safe box
  • Non-smoking
  • Seating area
  • Shower
  • Slippers
  • Toiletries
  • Towels

Food and dining

Breakfast options
  • American
Restaurants on site
Athena Restaurant
  • Cuisine: Indonesian
  • Menu: A-la-carte

Location

Jalan Duyung Sei Jodoh , Nagoya, Batam Island, Indonesia, 29432

Excellent8.2

Location

Airports
  • Hang Nadim Airport (BTH) - Indonesia
    13.3 km 30 min drive
  • Singapore Changi Airport (SIN) - Singapore
    23.7 km
Public transportation
  • Port of Batam Centre
    6.3 km
Hospital or clinic
  • Prestige Aesthetic Clinic
    1.0 km
Shopping
  • Nagoya Hill Shopping Mall
    1.3 km
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Harbour Bay Mall
    530 m
  • Funworld Nagoya Citywalk Batam
    1.0 km
  • Nagoya Hill Shopping Mall
    1.3 km
  • Tua Pek Kong Temple
    1.6 km
  • Jabal Arafah Mosque
    1.6 km
  • Maha Vihara Duta Maitreya Temple
    3.9 km
  • Mega Mall Batam Centre
    6.4 km
  • Nongsa Pura Ferry Terminal
    8.8 km
  • Barelang Bridge
    19.0 km
Nearby landmarks
  • OG Home Supermarket
    310 m
  • Carrefour Harbour Bay
    380 m
  • Harbour Bay Mall
    530 m
  • Diamond City Mall
    530 m
  • Lapangan Bola T.Uma
    890 m
  • Batam Lucky Plaza
    930 m
  • Prestige Aesthetic Clinic
    1.0 km
  • Funworld Nagoya Citywalk Batam
    1.0 km
  • Nagoya Citywalk
    1.0 km
  • Khalila Batam Dental Care Nagoya
    1.0 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-3 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 4 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
  • Check-in until00:00
Getting around
  • Travel time to airport (minutes)35
  • Airport transfer fee148000 IDR
Extras
  • Breakfast charge (unless included in room price)100000 IDR
The property
  • Year property opened2008
  • Number of floors8
  • Number of rooms 180
  • Non-smoking rooms/floorsno
  • Number of restaurants2
  • Number of bars/lounges1

Reviews of Pacific Palace Hotel from real guests

Provided by verified guests of

Agoda logo
8.2
  • Service score 8.5 out of 10 and is a high score in Batam Island
    Service8.5
  • Facilities score 8.3 out of 10 and is a high score in Batam Island
    Facilities8.3
  • Value for money score 8.3 out of 10 and is a high score in Batam Island
    Value for money8.3
  • Cleanliness score 8.2 out of 10 and is a high score in Batam Island
    Cleanliness8.2
  • Location score 8.2 out of 10 and is a high score in Batam Island
    Location8.2
  • Room comfort and quality score 7.7 out of 10
    Room comfort and quality7.7
High score for Batam Island

Rating

9+ Exceptional (816)
8-9 Excellent (389)
7-8 Very Good (644)
6-7 Good (303)
<6 Below Expectation (377)
Guest Type
Room Type
Language

Show reviews that mention 

Showing 2,529 verified guest comments
Changed to review page 1
  1. 9.2
    Exceptional
    Celine from Singapore
    Group
    Deluxe Twin Room
    Stayed 2 nights in March 2025

    “Comfortable and Spacious Room, Great Service”

    I stayed two nights at the hotel with my family. We had two deluxe rooms. Our rooms were ready early so we were able to check in at 12 noon. The rooms were clean and spacious. Great facilities. Facilities were a bit old, but still well maintained. There is enough to do at the hotel if you choose not to go out. Restaurants, music and bar lounge, pool and gym, as well as spa services. The staff was very helpful and friendly. There are some eating places within walking distance. The hotel also provides a shuttle service to Grand Batam Mall three times a day. The only downside is the hotel is on a sustainability drive. So the shower head is such that only the rim will have water coming out. The centre part of the shower head does not release any water. So do not expect powerful streams in the shower. Also there may be times you don't get hot water in the shower. You may have to wait a bit before the hot water resumes. But overall, the hotel provides great value for money. I will stay at this hotel again if the room rates remain competitive against the other hotels in Batam.

    Reviewed April 02, 2025
  2. 9.6
    Exceptional
    JIAYU from Malaysia
    Couple
    Cabin Double Room
    Stayed 2 nights in February 2025

    “First fun short holiday”

    The staffs were all well trained and having high customer service standards, especially the reception staff. Staffs were very helpful and fluent with English proficiency. While the staff was very helpful and proactive (helping us to transfer the luggages). The room was super cleannnnnnn and hygienic. The hotel arranged the room that met our requirements. While the noise isolation is just nice. Food was so-so in Saturday. A huge compliment to Sunday's chef, all food is super yummyyyyyy especially the pastries. Hotel environment was nice and fun, the staffs smiled at all time and super proactive in entertaining the guests. The only upset part is the hot water is not functioning in midnight so we were being forced to have cold shower in night (probably because of the high usage of hot water in night). Overall very satisfying and left us a memorable holiday.

    Reviewed February 16, 2025
  3. 8.0
    Excellent
    Rianna from Singapore
    Couple
    Deluxe Double Room
    Stayed 2 nights in December 2024

    “Apart from location, staff n room cleanliness, everything would be an average..”

    Our room is super spacious.. Can't open the windows though. The king sized bed is old, the middle part sunk deeper than d rest part of d mattress.. Smart TV but no Netflix and need to get the IT personnel in to connect to room wifi to get a stable decent chanel with cracky volume. Toilet flush is stuck. But it was much hassle to change room and too tired to call in d staff for assistance again. In d end, my husband fixed d toilet and reloaded the tv channels for me.. Informed the counter staff upon check out to paint the corridors along my room as it was splotchy dark and creepy. My husband kept hearing a girl voice outside our door. He opened the door and no one is there n d voice stopped. It happened a few times at night. breakfast is ok but need more hands on d egg station.

    Reviewed January 02, 2025
  4. 8.0
    Excellent
    Iziq from Malaysia
    Solo traveler
    Cabin Double Room
    Stayed 1 night in June 2024

    “Great experience!”

    I recently stayed at Pacific Hotel Batam and was thoroughly impressed by the experience. The room was spacious and well-appointed, with all the necessary amenities, making for a comfortable stay. The hotel’s architecture and interior design are quite elegant, giving off a vibe of a 5-star hotel, although the property does show some signs of aging. One of the highlights of my stay was the breakfast selection. There was a wide variety of options, catering to different tastes, and everything was fresh and delicious. Another great addition is the spa located at the back of the hotel, which was a perfect place to unwind and relax. However, despite the hotel’s complete facilities, it does feel like some amenities, particularly the pool and gym, are open for public usage. This might detract a bit from the exclusive experience one would expect. Overall, though, Pacific Hotel Batam is a great choice for anyone looking for a comfortable and enjoyable stay in Batam.

    Reviewed August 26, 2024

    Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future. Sincerely, Front Office Dept

    Responded August 27, 2024
    Pacific Palace Hotel
  5. 10.0
    Exceptional
    Tan from Malaysia
    Group
    Deluxe Twin Room
    Stayed 2 nights in March 2025

    “Exceptional”

    The room quite big and clean. Very close to Harbour Bay Ferry Terminal. The price very reasonable and included breakfast. Gym room full of all the equipment and facing the swimming. Definitely will stay at this hotel again for the next visit. Highly recommended.

    Reviewed March 25, 2025

    Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future. Sincerely, Front Office Dept

    Responded March 26, 2025
    Pacific Palace Hotel
Changed to review page 1

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