This property is in high demand!
6 travelers have booked today.
Awarded as a top choice of Agoda travelers in 2024.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Nice for business traveller

One of the best hotel in downtown Penang

It was a pleasant stay as the hotel room is clean and neat.

Love the view at the dining area.
With very nice view and great room space!
Free Wi-Fi
Swimming pool
Free parking
Front desk [24-hour]
Fitness center
Restaurants
Yoga room
Golf course (within 3 km)
6 travelers have booked today.
Based on 9,447 verified reviews
8.7
8.5
8.4
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8.3
8.2
Location rating score
There are 75 places in walking distance!
| Value for money | 8.3 |
| Location rating | 8.3 |
| Nearest airport | Penang International Airport (PEN) |
| Distance to airport | 3.5 km |
Based on 8082 reviews from verified travelers
Yes! Olive Tree Hotel Penang includes laundry service at your disposal and even hot water linen and laundry washing for whenever you need your favorite outfits clean and fresh all throughout your trip. Please contact the property for more information.
Yes! Olive Tree Hotel Penang features dry cleaning service that is accessible all throughout your stay, ensuring you're always looking your absolutely best in your favorite outfit. Please contact the property for more information.
Olive Tree Hotel Penang live up to our mandatory standard for cleanliness and safety by including hand sanitizer and daily disinfection in common areas. This property also comes prepared with first aid kit, temperature check for guests and staff, sterilizing equipment, staff trained in safety protocol, and body thermometer for greater safety precautions and hygiene protocols.
The average travel time to get from Olive Tree Hotel Penang to the airport is 8 minutes, but please keep in mind that the travel time may differ based on traffic, weather conditions, and time of day.
Olive Tree Hotel Penang's most popular month where verified guests travelers have stayed the most is in December.
The average room rate for Olive Tree Hotel Penang in the past month is 237.54 MYR, compared to city's average of 255.26 MYR.
71.0% of our verified visitor ratings have given a positive review and comments about this property's view. You can look up on more detailed customer reviews, and comments for Olive Tree Hotel Penang down in the review section.
Past business travelers that have stayed at this property have given Olive Tree Hotel Penang an average rating of 8.2. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.
Past families with older children that have stayed at this property have given Olive Tree Hotel Penang an average rating of 8.5. You can search for more in depth customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.
Past group travelers that have stayed at this property have given Olive Tree Hotel Penang an average rating of 8.4. You can check out more in depth customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may ask for early check-in or late check-out during booking, subject to availability. Travelers checking in or out before or after the specified periods may be charged an additional fee.

Experience Modern Comfort at Olive Tree Hotel Penang
Welcome to Olive Tree Hotel Penang, a contemporary 4-star hotel located in Penang, Malaysia. With its convenient location just 8 minutes away from the airport, this hotel offers a perfect blend of comfort, style, and accessibility.
Step into the lobby of Olive Tree Hotel Penang and be greeted by its modern and elegant design. The hotel was built in 2014, showcasing a sleek and contemporary architecture that reflects its commitment to providing a sophisticated stay for its guests. With 250 well-appointed rooms, this hotel offers a wide range of accommodation options to suit every traveler's needs.
Check-in time at Olive Tree Hotel Penang is from 03:00 PM, ensuring that guests have ample time to settle in and start their stay on a relaxed note. The hotel's check-out time is until 12:00 PM, allowing guests to enjoy a leisurely morning before bidding farewell to their memorable stay.
Families traveling with children will find Olive Tree Hotel Penang to be a welcoming destination. The hotel's child policy allows children between the ages of 2 to 12 to stay free of charge, making it an ideal choice for a family vacation. The hotel's spacious rooms and thoughtful amenities ensure that both parents and children can enjoy a comfortable and enjoyable stay.
Olive Tree Hotel Penang also takes pride in its commitment to maintaining its facilities. The hotel was last renovated in 2015, ensuring that guests can experience the latest in modern comforts and amenities. Whether you are traveling for business or leisure, this hotel promises a delightful and rejuvenating stay.
Experience the perfect combination of modern comfort, convenience, and warm hospitality at Olive Tree Hotel Penang. Book your stay now and create unforgettable memories in the vibrant city of Penang, Malaysia.
Unwind and Relax at Olive Tree Hotel Penang's Entertainment Facilities
At Olive Tree Hotel Penang, guests can enjoy a variety of entertainment facilities that are perfect for unwinding and relaxing. The hotel features a spacious shared lounge area where guests can gather with friends or fellow travelers to socialize and watch their favorite shows on the TV. Whether you want to catch up on the latest news, watch a movie, or cheer for your favorite sports team, the shared lounge/TV area provides a comfortable and inviting space to do so.
In addition to the shared lounge/TV area, Olive Tree Hotel Penang also offers other entertainment options to keep guests entertained throughout their stay. The hotel boasts a well-equipped fitness center, perfect for those looking to stay active and maintain their fitness routine. Guests can enjoy a workout on state-of-the-art equipment while enjoying views of the hotel's lush surroundings. After a workout, guests can take a refreshing dip in the hotel's outdoor swimming pool, complete with a sun deck and loungers, where they can soak up the sun and unwind. With these entertainment facilities, Olive Tree Hotel Penang ensures that guests have a memorable and enjoyable stay.
Stay Active at Olive Tree Hotel Penang's Sports Facilities
At Olive Tree Hotel Penang, staying active and maintaining your fitness routine is a breeze with the hotel's excellent sports facilities. Dive into the refreshing indoor pool and enjoy a swim, no matter the weather. With its spacious and well-maintained pool area, you can indulge in a few laps or simply relax by the water's edge.
For those who prefer a more intense workout, the hotel offers a fully-equipped fitness center. Whether you're a seasoned gym enthusiast or just starting your fitness journey, you'll find a wide range of modern equipment to help you achieve your goals. From cardio machines to strength training equipment, there's something for everyone.
If you're looking for a more serene and holistic approach to fitness, the yoga room at Olive Tree Hotel Penang is the perfect place to unwind and rejuvenate. Find your inner peace as you practice your asanas in a peaceful and tranquil environment.
The best part? All these sports facilities are available to guests free of charge. So, whether you're looking to swim, sweat it out in the gym, or find your Zen in the yoga room, Olive Tree Hotel Penang has everything you need to stay active and energized during your stay.
Convenience Facilities at Olive Tree Hotel Penang
Experience seamless comfort and convenience during your stay at Olive Tree Hotel Penang, where a range of facilities are thoughtfully designed to cater to your needs. Enjoy the ease of free Wi-Fi available in all rooms and public areas, ensuring you stay connected whether you're working or relaxing. For your convenience, the hotel offers daily housekeeping, laundry and dry cleaning services, as well as a laundromat and vending machines for quick refreshments.
Travelers can also take advantage of the hotel's safety deposit boxes for peace of mind, along with efficient luggage storage and a dedicated concierge service to assist with your inquiries and arrangements. For added comfort, room service is available to bring delicious meals directly to your door. Olive Tree Hotel Penang truly prioritizes your convenience, making your stay both enjoyable and hassle-free.
Convenient Transport Facilities at Olive Tree Hotel Penang
At Olive Tree Hotel Penang, we understand the importance of hassle-free transportation for our guests. Whether you are arriving from the airport or exploring the city, our wide range of transport facilities ensures a seamless travel experience.
For guests arriving by air, our airport transfer service provides a convenient and comfortable journey from Penang International Airport to the hotel. Our professional and friendly drivers will be there to greet you upon arrival and assist with your luggage, making your transition from the airport to the hotel a breeze.
If you prefer to drive yourself, we offer valet parking services for added convenience. Our dedicated team will take care of parking your vehicle, allowing you to focus on enjoying your stay. Additionally, we have a spacious onsite car park available, ensuring that parking is never a hassle during your time with us.
For those who prefer to explore the city on their own, we provide a taxi service that can be arranged through our concierge. Our knowledgeable staff can assist you in planning your itinerary and recommending the best places to visit in Penang.
At Olive Tree Hotel Penang, we strive to make your stay as comfortable and convenient as possible. With our comprehensive transport facilities, you can rest assured that your travel needs will be well taken care of.
Indulge in a Culinary Delight at Olive Tree Hotel Penang
At Olive Tree Hotel Penang, guests can embark on a gastronomic journey with a range of dining facilities to satisfy every craving. Start your day off right with a delectable breakfast buffet at the hotel's coffee shop, where you can indulge in a variety of continental breakfast options to fuel your day of exploration. For those who prefer a more intimate dining experience, the hotel's restaurant offers a cozy ambiance and a menu that showcases a fusion of local and international flavors.
For guests seeking convenience and privacy, room service is available, allowing you to dine in the comfort of your own room. The hotel also boasts a halal restaurant, ensuring that all guests can enjoy a delicious meal that adheres to Islamic dietary requirements. With daily housekeeping, you can rest assured that your dining experience will always be accompanied by a clean and inviting atmosphere. Whether you're a food enthusiast or simply looking for a satisfying meal, Olive Tree Hotel Penang's dining facilities are sure to leave you craving for more.
Discover Luxurious Accommodations at Olive Tree Hotel Penang
At Olive Tree Hotel Penang, guests can choose from a range of exquisite room offerings that cater to every traveler's needs. The Deluxe Room is a comfortable space spanning 28 square meters, featuring either 2 single beds or 1 king bed. For those seeking a little extra space, the Executive Deluxe offers 35 square meters of elegance with a plush king bed. Indulge in the ultimate luxury with the Executive Suite, a spacious 57 square meter retreat that boasts a lavish king bed. The Olive Deluxe Room provides a cozy atmosphere across 30 square meters, complete with a comfortable king bed. Lastly, the Premier Deluxe room offers a versatile layout with either a king bed or 2 single beds, spanning 28 square meters.
Booking these stunning rooms on Agoda ensures that guests enjoy the best prices and a hassle-free experience. Agoda's user-friendly platform allows travelers to effortlessly browse and compare room options, ensuring they find the perfect accommodation to suit their preferences. With Agoda's commitment to providing the best rates, guests can rest assured that they are getting the most value for their money. Whether you're traveling for business or leisure, booking your stay at Olive Tree Hotel Penang through Agoda guarantees a seamless and convenient experience from start to finish.
Discover the Vibrant Charm of Bayan Lepas in Penang
Nestled in the heart of Penang, Malaysia, Olive Tree Hotel Penang offers a prime location in the bustling neighborhood of Bayan Lepas. Known for its vibrant charm and rich cultural heritage, Bayan Lepas is a must-visit destination for travelers seeking an authentic Malaysian experience.
Immerse yourself in the local culture as you explore the vibrant streets of Bayan Lepas. Indulge in a sensory feast as you wander through the bustling markets, where you can sample delicious local delicacies, shop for traditional handicrafts, and soak in the vibrant atmosphere. Discover the rich history of the area by visiting the nearby Penang War Museum, a fascinating site that offers a glimpse into Malaysia's past.
Nature lovers will be delighted by the proximity of Bayan Lepas to some of Penang's most beautiful natural attractions. Take a leisurely stroll along the nearby Pantai Jerejak Beach, where you can feel the soft sand between your toes and enjoy breathtaking views of the sparkling sea. For a more adventurous experience, embark on a hike through the lush Penang National Park, home to diverse wildlife and stunning hiking trails.
Whether you're a food enthusiast, history buff, or nature lover, Bayan Lepas has something to offer for everyone. With its vibrant charm and convenient location, Olive Tree Hotel Penang is the perfect base for exploring all that this captivating neighborhood has to offer.
Convenient Transportation from the Nearest Airports to Olive Tree Hotel Penang
Located in the vibrant city of Bayan Lepas, Penang, Malaysia, Olive Tree Hotel Penang offers a convenient and accessible location for travelers. When it comes to reaching the hotel from the nearest airports, there are a few transportation options available.
For those arriving at Penang International Airport, the most convenient way to reach Olive Tree Hotel Penang is by taxi. Taxis are readily available outside the airport terminal, and the journey to the hotel takes approximately 10 minutes, depending on traffic conditions. The hotel is located just 4 kilometers away, making it a quick and hassle-free ride.
Alternatively, if you prefer public transportation, you can take the Rapid Penang Bus from the airport to reach Olive Tree Hotel Penang. The bus stop is conveniently located just a short walk from the airport terminal. The bus ride takes around 20 minutes, and the hotel is located near the Bayan Lepas Industrial Zone bus stop.
Overall, whether you choose to take a taxi or the bus, getting from the nearest airports to Olive Tree Hotel Penang is a breeze. With its convenient location and easy access to transportation options, this hotel is an excellent choice for both business and leisure travelers visiting Penang, Malaysia.
Discover the Natural Beauty and Cultural Landmarks near Olive Tree Hotel Penang
Located in the heart of Penang, Malaysia, Olive Tree Hotel Penang offers easy access to a variety of nearby landmarks and attractions. One of the must-visit sites is the Penang Snake Temple, just a short distance away. Known for its unique resident snakes, this temple offers a fascinating glimpse into the local culture and beliefs.
For nature enthusiasts, the Bukit Jambul Orchid and Hibiscus Garden is a true paradise. Immerse yourself in the vibrant colors and fragrant scents of the beautiful orchids and hibiscus flowers. Take a leisurely stroll through the garden and admire the exquisite blooms that make this place a photographer's dream.
If you're looking for a peaceful retreat, the Lorong Nipah 3 Pocket Park is the perfect spot to unwind. Situated nearby, this charming park offers lush greenery, tranquil ponds, and benches where you can relax and enjoy the serene surroundings. Whether you're seeking a quiet moment alone or a picnic with loved ones, this pocket park provides a peaceful escape from the bustling city life.
With its convenient location, Olive Tree Hotel Penang allows guests to explore these landmarks and attractions effortlessly, making it an ideal choice for both leisure and business travelers.
Convenient Public Transport Stations near Olive Tree Hotel Penang
Olive Tree Hotel Penang is ideally located near several public transport stations, making it a breeze for guests to explore the vibrant city of Penang. Just a short walk away from the hotel, you'll find the Rapid Bus Penang station, providing convenient access to various destinations across the city.
Rapid Bus Penang offers an extensive network of bus routes, allowing you to easily navigate through Penang's bustling streets. Whether you're heading to popular attractions like the George Town UNESCO World Heritage Site, the vibrant Batu Ferringhi Beach, or the bustling Gurney Drive, you can rely on the reliable and affordable bus services offered by Rapid Bus Penang.
With the Rapid Bus Penang station located near Olive Tree Hotel Penang, guests can enjoy the convenience of exploring the city at their own pace, without the hassle of finding parking or dealing with traffic congestion. So hop on a bus and embark on an exciting adventure to discover the rich cultural heritage and natural beauty that Penang has to offer!
A Culinary Paradise at Olive Tree Hotel Penang
Located in the heart of Penang, Olive Tree Hotel Penang offers a wide array of dining options just steps away from its doorstep. Guests can indulge in the rich flavors of Indian cuisine at Kapitan Tandoori House, or savor the fresh seafood delights at Bayu Shellout & Ikan Bakar Penang. For a taste of authentic Malaysian cuisine, head to Original Penang Kayu Nasi Kandar or NASI DALCA & BRIYANI KHALIS. Craving a juicy burger? Look no further than Spade's Burger. If you're in the mood for some Thai cuisine, Originally Bangkok Tomyam is the place to be. For those who love seafood, Penang Hai Boey Seafood is a must-visit, offering a delectable selection of dishes. Nasi 7 Benua Koo Boo Cafe (Restaurant) is perfect for those seeking a fusion of flavors, while Syed Bistro Penang offers a variety of local and international dishes. With such a diverse range of restaurants to choose from, Olive Tree Hotel Penang is truly a culinary paradise for food enthusiasts.
Shop 'til You Drop at Queensbay Mall
Located just a stone's throw away from Olive Tree Hotel Penang, Queensbay Mall is a shopper's paradise. With over 400 retail outlets, this sprawling mall offers a wide variety of shopping options to suit every taste and budget. From high-end fashion brands to local boutiques, you'll find everything you need under one roof. Indulge in a shopping spree as you explore the mall's extensive range of stores, including popular international brands like H&M, Zara, and Sephora. After a long day of shopping, take a break and refuel at one of the mall's many dining options, ranging from casual eateries to upscale restaurants. Whether you're looking for the latest fashion trends, electronics, or souvenirs to take home, Queensbay Mall has got you covered.
Affordable Luxury at Olive Tree Hotel Penang
Experience the perfect blend of comfort, convenience, and affordability at Olive Tree Hotel Penang. With an average room price of just $77, this stunning hotel offers exceptional value for money, making it the ideal choice for budget-conscious travelers. Compared to the average price of a hotel room in Penang, which stands at $69, Olive Tree Hotel Penang provides a truly remarkable deal.
At Olive Tree Hotel Penang, you don't have to compromise on quality to enjoy competitive pricing. Each room is tastefully designed, featuring modern amenities and stylish decor that exudes elegance and comfort. Whether you're traveling for business or leisure, you'll find everything you need for a relaxing stay, without breaking the bank.
From the moment you step into Olive Tree Hotel Penang, you'll be greeted by warm hospitality and impeccable service. The hotel's friendly staff are always on hand to assist with any requests, ensuring that your stay is nothing short of exceptional. So why settle for an average hotel room in Penang when you can indulge in affordable luxury at Olive Tree Hotel Penang? Book your stay today and experience the best of Penang without compromising your budget.
Exceptional Service and Friendly Staff
At Olive Tree Hotel Penang, guests are treated to exceptional service and a warm welcome from the friendly staff. Many reviewers have praised the helpfulness and friendliness of the hotel staff, ensuring a pleasant and comfortable stay. The rooms are clean and comfortable, with comfortable beds that guarantee a good night's sleep. Families with children especially appreciate the spacious and well-appointed rooms, which are loved by the little ones. The hotel's breakfast is a highlight, with a wide variety of delicious options to choose from. Whether you're a fitness enthusiast or simply looking to relax, the gym and pool facilities are impressive and well-maintained. Overall, Olive Tree Hotel Penang offers great service, comfortable rooms, and a friendly atmosphere that leaves guests feeling satisfied and well taken care of.
A Delightful Stay at Olive Tree Hotel Penang
Discover the perfect blend of comfort, convenience, and exceptional service at Olive Tree Hotel Penang. With an impressive overall rating of 8.3, this hotel has garnered rave reviews from satisfied guests who have experienced its outstanding offerings firsthand.
One of the standout features that guests consistently praise is the excellent value provided by Olive Tree Hotel Penang. With a rating of 8.2 for value, visitors are delighted to find that this hotel offers exceptional amenities and services at an affordable price. From the moment you step into the stylish lobby, you'll be greeted with warm hospitality and a sense of luxury that exceeds expectations.
The hotel's facilities also receive high praise, with a rating of 8.1. Whether you're looking to relax by the inviting outdoor pool, work up a sweat in the well-equipped fitness center, or indulge in a rejuvenating spa treatment, Olive Tree Hotel Penang has something for everyone. The modern and well-maintained facilities ensure that guests have everything they need for a comfortable and enjoyable stay.
Excellent8.2
Facilities
Excellent8.3
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Guests violating the policies may result in a recovery fee of MYR1,000.
Our Sukkah Coffee House will be closed from January 1, 2026 to April 5, 2026 for upgrades to serve you better. During this period, please enjoy your daily breakfast at Selah Café, Level 1.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Excellent
10 most recent verified ratings received by the property
Most recent
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This conveniently located hotel near the airport, SPICE arena, USM, Bayan Lepas factories, and shopping areas caters to both leisure and business travelers. The staff provides excellent service, with guests appreciating their friendliness. The rooms are spacious, with comfortable beds and pillows, creating a peaceful and cozy ambiance that is ideal for work and relaxation. Guests also love the delicious breakfast buffet and in-room dining options from Selah restaurant.
Breakfast options and quality need improvement, with limited choices and average taste.
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Cleanliness
Location
Service
Breakfast
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Check in
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Airport access
Pro: 1. Hygiene and room is clean. Quiet neighbourhood even someone staying and privacy (not much occupants as not meeting one guest when out at lift) 2. Lots of food available at surrounding area 3. Polite staff as only served by one, Sharvin throughout stay. Area for Improvement: 1. Long wait time on lift at ground floor. There are 3 lifts and should program one to always default at Ground floor to avoid guest waiting where the lifts hovering around 8-11 floors. 2. Slightly longer check in compared last round as staff might be more cautious or system delayed 3. Said car parked was reserved as request was made and confirmed per replied but not informed when checked in. Did not bother to pursue further.
Dear William, Thank you for your detailed review! We are so glad you enjoyed the quiet atmosphere, the local food scene, and the attentive service from Sharvin. We’ll be sure to share your praise with him. We also appreciate your honest feedback on our operations. We are looking into your suggestion about reprogramming the lift logic to reduce wait times and are refining our check-in process to ensure special requests, like your parking, are handled more seamlessly next time. It was a pleasure having you back, and we look forward to making your next stay even better. Warm regards, Team Olive
We were greeted nicely upon arrival, with guests allowed to park in front of the lobby while checking in (self-check-in also available). Parking is free using the hotel card, hence we don’t need to verify each and every time we want to go out. The room was clean, with all toiletries provided. There was a mamak nearby, with some other eateries (mainly non-halal). There’s also a convenient store and 99 Speedmart within walking distance. This hotel also has laundry inside (around RM9.9 for cleaning & RM10 for drying if I’m not mistaken), really good for travellers!
Dear Ardila, Thank you for taking the time to share your detailed feedback. We’re glad to know your arrival experience was smooth and that your stay felt convenient and comfortable overall. It’s great to hear that the facilities and surrounding amenities supported your travel needs well. We appreciate your thoughtful review and hope to have the pleasure of welcoming you again on your next visit. Warm regards, Team Olive
Pro: 1. Hygiene and super clean room incl towels 2. Many food easily assessible around the hotel Area for Improvement: 1. Some TV channel has no signal. Called tech, Muhammed and informed Bien 3 is having issue n under repair. Rest OK after reset. Did not bother to double confirm as channels still having issue as shared where unsure if reset was done...not bother to call again. 2. Design of car park exit. Understood won't have improvement but highlight again. ALL drivers required to reverse the car to enable turning out the path after the scanner out. 3. Slower check in compared to the next front desk staff whom the guest came to the counter later than me BUT ended finished the docs n get scanner card same time .
Dear William, Thank you for sharing your detailed feedback. We are glad to hear that the room hygiene and nearby dining options met your expectations. Regarding the TV channel issue, our team is already addressing the technical problems to ensure all channels function consistently. We also appreciate your note on the car park exit and the check-in process. While some aspects are constrained by the property layout, your observations help us identify areas where we can improve efficiency and guest experience. We value your input and hope to provide an even smoother stay on your next visit. Warm regards, Team Olive
I stayed at the hotel from 14-6-2025 until 15-6-2025. It was a pleasant stay as the hotel room is clean and neat. The location is good and convenient for those who has function to attend in Spice Arena. Spice Arena is just opposite the hotel and 10 mins walk to the convention centre. I would like to thank the Olive Tree room cleaner and the receptionist staff helping me to find back my purse. I was accidentally left my purse in my room and I didn't aware of it until the receptionist called me. I appreciate their honesty and helps. Thank you very much.
Dear Ooi, It’s truly heartening to hear about your positive experience with our team during your recent stay. Knowing that our staff went out of their way to assist you and ensure your belongings were safely returned means a lot to us. We take great pride in fostering an environment where honesty and care are at the forefront. We’re also glad that our location served you well and that your room provided the comfort you needed. Your kind recognition of our housekeeping and reception teams will surely motivate them to continue delivering attentive service. Looking forward to welcoming you back whenever your travels bring you this way again. Warm regards, Team Olive
Airport transfer
Free Wi-Fi in all rooms!
Currency exchange
Daily housekeeping
“Exceptional Stay Experience”
This hotel exceeded expectations with its fantastic location, making it easy to access nearby attractions. The cleanliness throughout was impeccable, and the staff were exceptionally friendly and attentive, which really elevated the overall experience. Amenities such as Wi-Fi and breakfast were impressive, and the convenient transport options and parking made getting around simple. It’s definitely a great choice for anyone seeking a comfortable and pleasant stay. The only minor drawback was that the gym’s air conditioning wasn’t functioning during my visit. That said, I still enjoyed jogging in the area around the hotel and used the gym mainly for workouts and cooldowns. Overall, a highly satisfying stay. ⸻ Would you like me to make it shorter and more casual (for something like **** quick review) or slightly more detailed and professional (for *** where travelers expect more specifics)?
Dear Muhammad, We’re glad you found our location convenient for exploring the area and appreciated the cleanliness and service provided by our team. Your positive comments about the amenities and ease of getting around mean a lot to us. We apologize for the inconvenience you experienced at the gym and truly appreciate your understanding. The air conditioning has since been restored, and we’re glad to hear that you were still able to make the most of your workouts during your stay. We look forward to welcoming you back and ensuring an even better experience next time. Best Wishes, Team Olive