Exterior view, Mercure Surabaya Hotel in Surabaya
Superior Queen Room - Bed, Mercure Surabaya Hotel in Surabaya
Lobby, Mercure Surabaya Hotel in Surabaya
Interior view, Mercure Surabaya Hotel in Surabaya
Interior view, Mercure Surabaya Hotel in Surabaya
Bar, Mercure Surabaya Hotel in Surabaya
Lobby, Mercure Surabaya Hotel in Surabaya

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Mercure Surabaya Hotel

Jl Raya Darmo 68 - 78, Surabaya Center, Surabaya, Indonesia, 60264 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Surabaya Center part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Hygiene Plus

940 meters to Bungkul Park

Check-in [24-hour]

Airport transfer

Great Breakfast

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Fitness center

Spa

Shuttle service

Free Wi-Fi in all rooms!

This property is in high demand!

3 travelers have booked today.

8.0Excellent

2,094 reviews

2,094 reviews

See map

8.4Excellent

Location rating score

Excellent location - 110 meters from city center
Exceptional for walking
Parking
FREE
Walkable places
Monumen Perjuangan POLRI
240 m
Keputran Market
310 m
Pasar Keputran
310 m
Taman Korea
470 m
Newton Vintage Store
490 m
Popular landmarks
Bungkul Park
950 m
Monkasel (Submarine Monument)
1.5 km
Surabaya's Zoo
1.6 km
Surabaya Town Square
1.7 km
Tunjungan Plaza
2.1 km
Closest landmarks
Embassy of the United States
140 m
Miracle Aesthetic Clinic Thamrin
370 m
BCA Bank
430 m
Klinik Anugerah Sulung
510 m
Consulate of Netherlands
540 m
Value for money8.0
Distance to city center5 km
Location rating8.4
Nearest airportJuanda International Airport (SUB)
Distance to airport11.9 km

Rooms available at Mercure Surabaya Hotel

Very good
Room comfort & quality

7.9

Executive Suite 1 King Bed
...
  • Room size: 54 m²/581 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Superior Twin
...
  • Room size: 24 m²/258 ft²
  • City view
  • 2 single beds
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Deluxe Room with Queen Bed
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 queen bed & 1 queen bed
Enter dates to see prices
Superior Queen Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed & 1 queen bed
Enter dates to see prices
Superior Premier (Queen Bed)
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 queen bed & 1 queen bed
Enter dates to see prices
Superior Twin Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Room
...
  • Room size: 30 m²/323 ft²
  • Shower
Enter dates to see prices
Executive Suite
...
  • Room size: 47 m²/506 ft²
  • Smoking allowed
  • 1 queen bed
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Executive Suite Non Smoking
...
  • Room size: 47 m²/506 ft²
  • Non-smoking
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Superior Room
...
  • Room size: 28 m²/301 ft²
  • Shower
Enter dates to see prices

Top things to do in Surabaya

Up to 10% off

Popular things to do

popular things to do

Frequently asked questions

Does Mercure Surabaya Hotel provide shuttle service for getting around?

For your convenience when traveling around the city, Mercure Surabaya Hotel offers None right where you need it making it simple for you to get to places smoothly.

Does Mercure Surabaya Hotel have a swimming pool?

While lounging at Mercure Surabaya Hotel, you can delight in the swimming pool facility to get your day started the right way with a splash for a revitalizing morning or evening.

Does Mercure Surabaya Hotel offer spa services?

You can benefit from your stay at Mercure Surabaya Hotel far more by taking advantage of the property's accessible spa services that are offered for all its valuable guests to make your evening far better.

What type of non-water sports and outdoor activities are available at Mercure Surabaya Hotel?

Mercure Surabaya Hotel offers non-water sport and outdoor activities such as bicycle rental for you to take advantage of.

Is car parking available at Mercure Surabaya Hotel?

Mercure Surabaya Hotel has car park onsite free of charge for customers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

How long do visitors normally stay at Mercure Surabaya Hotel?

Verified past guests that have stayed at Mercure Surabaya Hotel had an average nightly stay of 2 nights at this property.

At what time of the year is Mercure Surabaya Hotel most popular?

Mercure Surabaya Hotel's most popular month where verified guests travelers have stayed the most is in December.

In which languages can Mercure Surabaya Hotel's employees communicate?

Mercure Surabaya Hotel can communicate up to 2 languages which includes English for guests that have a preference for this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what other languages this property supports.

What do past travelers like most about Mercure Surabaya Hotel?

Past guests that stayed at Mercure Surabaya Hotel have given this property a rating of 8.353 for its excellent location as the main highlight for their stay.

What do local visitors think about Mercure Surabaya Hotel?

Verified local visitors that have stayed at this property have given Mercure Surabaya Hotel an average rating of 9.0. You can look up on more specific customer evaluations, and remarks for this property down in the review section.

What dining places are close by Mercure Surabaya Hotel?

Mercure Surabaya Hotel’s local community is Surabaya Center which consists of popular restaurants such as Kayanna Restaurant and The Consulate.

More about Mercure Surabaya Hotel

More about Mercure Surabaya Hotel

Experience Luxury and Convenience at Mercure Surabaya Hotel

Welcome to Mercure Surabaya Hotel, a 4-star hotel located in the bustling city of Surabaya, Indonesia. With its prime location just 5 kilometers from the city center, this hotel offers a perfect blend of luxury and convenience for both business and leisure travelers. Step into the elegant and modern lobby of Mercure Surabaya Hotel and be greeted by the warm and friendly staff. With a total of 257 well-appointed rooms, this hotel provides a comfortable and relaxing stay for every guest. Whether you are traveling alone, with your partner, or with your family, there is a room type to suit your needs. Built in 2007 and last renovated in 2015, Mercure Surabaya Hotel boasts contemporary design and modern amenities. Each room is tastefully decorated with stylish furnishings and equipped with all the necessary facilities to ensure a pleasant stay. From air conditioning and satellite TV to a minibar and coffee/tea maker, every detail has been carefully thought out to provide the utmost comfort. At Mercure Surabaya Hotel, check-in time is from 02:00 PM, allowing you plenty of time to settle in and start exploring the city. Check-out time is until 01:00 PM, giving you ample time to enjoy a leisurely breakfast or wrap up any last-minute tasks before your departure. Families traveling with children will appreciate the child policy at Mercure Surabaya Hotel. Children between the ages of 2 to 12 can stay free of charge, making it an ideal choice for a family vacation. The hotel also offers a range of amenities and services to cater to the needs of families, including babysitting services and children's activities. Whether you are visiting Surabaya for business or pleasure, Mercure Surabaya Hotel is the perfect choice for your stay. With its convenient location, comfortable rooms, and excellent amenities, you are guaranteed a memorable and enjoyable experience. Book your stay at Mercure Surabaya Hotel today and discover the true meaning of luxury and convenience.

Unwind and Indulge in a World of Entertainment at Mercure Surabaya Hotel

At Mercure Surabaya Hotel, you'll find an array of entertainment facilities that are sure to make your stay a memorable one. Whether you're looking for relaxation or excitement, this hotel has something for everyone. Indulge in some retail therapy at the shops within the hotel, where you can find a variety of items to suit your taste. After a day of exploring the city, head to the bar and unwind with a refreshing drink in a cozy and inviting atmosphere. For those who love to dance the night away, the nightclub is the perfect place to let loose and enjoy the vibrant Surabaya nightlife. Pamper yourself with a visit to the salon and indulge in a rejuvenating massage that will leave you feeling refreshed and revitalized. Take a dip in the hot tub or relax in the sauna to melt away any stress or tension. If you're in need of some pampering, the spa offers a range of treatments that will leave you feeling pampered and rejuvenated. Immerse yourself in the lush greenery of the hotel's garden, a tranquil oasis where you can unwind and escape from the bustling city. The games room is perfect for those who enjoy a little friendly competition, while the library offers a peaceful retreat for book lovers. The shared lounge/TV area is a great place to relax and socialize with fellow guests. For those who love to showcase their singing talents, the karaoke room is the ideal spot to belt out your favorite tunes. Don't forget to visit the gift/souvenir shop to pick up a memento of your stay in Surabaya. With its wide range of entertainment facilities, Mercure Surabaya Hotel ensures that your stay is not only comfortable but also filled with excitement and relaxation.

Unwind and Stay Active at Mercure Surabaya Hotel's Impressive Sports Facilities

At Mercure Surabaya Hotel, guests are treated to a wide range of sports facilities that cater to both relaxation and fitness enthusiasts. Dive into the refreshing waters of the indoor and outdoor pools, perfect for a leisurely swim or a refreshing dip after a long day of exploring Surabaya. The poolside bar offers a variety of refreshing beverages, allowing you to enjoy a cool drink while basking in the sun. For those who enjoy staying active, the hotel features a well-equipped fitness center with both free and additional charge options. Whether you prefer to work out on your own or with the guidance of a personal trainer, you'll find everything you need to stay fit during your stay. The yoga room provides a serene space for practicing mindfulness and finding balance. Sports enthusiasts will be delighted to discover the on-site golf course, offering a challenging and picturesque setting for a round of golf. Additionally, guests can engage in water sports such as kayaking and paddleboarding, perfect for those seeking adventure and a splash of excitement. If you're in the mood for some friendly competition, head to the table tennis area for a thrilling match with friends or family. Whether you're a beginner or a seasoned player, the table tennis facilities are sure to provide hours of fun and entertainment. With its impressive array of sports facilities, Mercure Surabaya Hotel ensures that guests have plenty of options to stay active and unwind during their stay in Surabaya, Indonesia.

Convenient Facilities at Mercure Surabaya Hotel

At Mercure Surabaya Hotel, guests can enjoy a range of convenient facilities that enhance their stay. With 24-hour room service, guests can indulge in delicious meals or snacks at any time of the day. The hotel also offers laundry service and dry cleaning, ensuring that guests can have their clothes cleaned and pressed without any hassle. For added convenience, Mercure Surabaya Hotel provides safety deposit boxes, allowing guests to securely store their valuable belongings. The concierge is always available to assist with any queries or requests, ensuring a smooth and enjoyable stay. Guests can stay connected with complimentary Wi-Fi available in all rooms and public areas. For those who prefer to smoke, there is a designated smoking area. Additionally, the hotel features a convenience store and vending machine, making it easy for guests to purchase any essential items they may need. With daily housekeeping, express check-in/check-out, and luggage storage services, Mercure Surabaya Hotel ensures that guests have a hassle-free experience. Lastly, the cozy fireplace adds a touch of warmth and comfort to the hotel's ambiance, creating a welcoming atmosphere for guests to relax and unwind.

Convenient Transport Facilities at Mercure Surabaya Hotel

At Mercure Surabaya Hotel, we understand the importance of convenient transportation options for our guests. Whether you are arriving from the airport or exploring the city, we have a range of transport facilities to cater to your needs. For hassle-free airport transfers, our dedicated team can arrange a seamless pick-up and drop-off service. Simply provide us with your flight details, and our friendly staff will be waiting to welcome you upon arrival. If you're looking to explore Surabaya and its surrounding attractions, our tour desk is available to assist you in planning your itinerary. From historic landmarks to vibrant markets, our knowledgeable staff can recommend the best places to visit and can even arrange guided tours for a truly immersive experience. For guests with their own vehicles, we offer valet parking and a secure car park onsite. Rest assured that your vehicle will be well taken care of during your stay. To make getting around the city even more convenient, we provide a shuttle service for easy transportation to nearby shopping malls, business districts, and popular tourist spots. If you prefer to drive yourself, our car hire service allows you to explore Surabaya at your own pace. Our fleet of well-maintained vehicles ensures a comfortable and reliable journey. For quick and easy transportation, our hotel also offers a taxi service. Our staff can assist you in booking a taxi, ensuring a hassle-free experience. Additionally, our ticket service allows you to conveniently purchase tickets for various attractions and events in Surabaya. Whether you're interested in a cultural performance or a sporting event, we can help you secure the best seats in town. With our range of transport facilities, Mercure Surabaya Hotel ensures that your stay in Surabaya is both comfortable and convenient, allowing you to focus on enjoying all that this vibrant city has to offer.

Modern Comfort and Convenience at Mercure Surabaya Hotel

Experience a stay like no other at Mercure Surabaya Hotel, where modern comfort and convenience await you. Each room is equipped with state-of-the-art amenities to ensure a memorable and enjoyable stay. Step into your room and feel the cool breeze of the air conditioning, providing a refreshing escape from the tropical heat. Stay up to date with the latest news by browsing through the complimentary daily newspaper, keeping you informed and entertained throughout your stay. Prepare for a night out or a productive day with the convenience of a hair dryer, allowing you to style your hair effortlessly. Unwind and relax in the comfort of your room while watching your favorite shows on the television with satellite/cable TV channels. Quench your thirst and indulge in a variety of beverages from the well-stocked mini bar, offering a wide selection of refreshments. For those seeking a cozy and intimate ambiance, some rooms even feature a fireplace, creating a warm and inviting atmosphere. At Mercure Surabaya Hotel, every detail has been carefully thought out to provide you with a comfortable and convenient stay. Book your room today and experience the perfect blend of modern amenities and warm hospitality.

Indulge in a Culinary Delight at Mercure Surabaya Hotel

At Mercure Surabaya Hotel, dining is an experience to savor. With a variety of dining facilities to choose from, guests can indulge in a culinary delight throughout their stay. Start your day off right with a scrumptious breakfast buffet that offers a wide range of options, from local delicacies to international favorites. The continental breakfast is perfect for those who prefer a lighter meal. For a quick pick-me-up or a casual gathering, the coffee shop is the ideal spot. Enjoy a freshly brewed cup of coffee or tea, paired with a selection of delectable pastries and snacks. When hunger strikes, head to the hotel's restaurant, where an array of mouthwatering dishes awaits. Savor the flavors of Indonesian cuisine or opt for international fare, expertly prepared by the talented chefs. If you prefer to dine in the comfort of your own room, take advantage of the 24-hour room service. From breakfast to dinner, a wide range of options is available to satisfy your cravings. For those who enjoy outdoor dining, the hotel offers BBQ facilities where you can grill your favorite meats and vegetables to perfection. If you're in the mood to cook your own meals, the shared kitchen is at your disposal. Stocked with all the necessary equipment, it provides a convenient space for guests to prepare their own culinary creations. To cater to the diverse dietary needs of guests, the hotel features both a halal restaurant and a kosher restaurant. Whether you follow specific dietary restrictions or simply prefer halal or kosher cuisine, these restaurants ensure that you can enjoy a delicious meal without any worries. With daily housekeeping and grocery deliveries, guests can rest assured that their dining needs will be taken care of throughout their stay. From breakfast to dinner, Mercure Surabaya Hotel offers an unforgettable dining experience that will leave you craving for more.

Comfort and Variety at Mercure Surabaya Hotel

Mercure Surabaya Hotel offers a wide range of room types to suit every traveler's needs. From the spacious Deluxe Room with Queen Bed, perfect for couples or solo travelers, to the luxurious Executive Suite 1 King Bed, ideal for those seeking extra space and comfort, there is something for everyone at this hotel. For those traveling with friends or family, the Premier Superior Twin and Superior Queen Room provide ample space and comfortable bedding arrangements. The Superior Twin Room is also a great option for those who prefer separate beds. With rooms ranging from 24 to 54 square meters, guests can expect a comfortable and relaxing stay at Mercure Surabaya Hotel. Booking these rooms on Agoda ensures that guests get the best prices and a hassle-free experience. Agoda offers competitive rates for Mercure Surabaya Hotel's rooms, allowing guests to enjoy their stay without breaking the bank. Additionally, Agoda's user-friendly platform makes it easy to browse and book the desired room type, saving guests time and effort. With Agoda, guests can have peace of mind knowing that their accommodation needs are taken care of, leaving them free to explore and enjoy all that Surabaya has to offer.

Discover the Vibrant Surabaya Center

Welcome to the heart of Surabaya, where history meets modernity and vibrant city life thrives. Surabaya Center is a bustling district that offers a myriad of attractions, shopping centers, and cultural experiences that will leave you captivated. Start your exploration at the iconic Tunjungan Plaza, the largest shopping mall in Southeast Asia. With its impressive array of international brands, local boutiques, and mouthwatering culinary delights, you'll find everything you need for a memorable shopping spree. Afterward, immerse yourself in the rich history of Surabaya at the Heroes Monument, a towering structure that pays tribute to the city's brave fighters. For a taste of local culture, head to the House of Sampoerna, a museum and cigarette factory that showcases the city's tobacco industry. Take a guided tour and witness the meticulous process of hand-rolling cigarettes, or simply admire the beautifully preserved Dutch colonial architecture. As the sun sets, make your way to the vibrant food street of Jalan Pemuda, where you can indulge in a variety of mouthwatering street food and experience the lively atmosphere of Surabaya's nightlife. Surabaya Center is truly a destination that offers something for everyone, whether you're a history enthusiast, a shopaholic, or a food lover.

Convenient Transportation Options from Surabaya's Airports to Mercure Surabaya Hotel

Welcome to Mercure Surabaya Hotel, a luxurious and centrally located accommodation in Surabaya, Indonesia. Whether you're arriving at Juanda International Airport or Abdul Rachman Saleh Airport, getting to the hotel is a breeze. If you're flying into Juanda International Airport, the most convenient way to reach Mercure Surabaya Hotel is by taxi. The airport is approximately 20 kilometers away from the hotel, and the journey takes around 30 minutes, depending on traffic conditions. Taxis are readily available outside the airport terminal, and it's recommended to use reputable taxi companies such as Blue Bird or Express. These taxis are metered, ensuring fair and transparent pricing. For those arriving at Abdul Rachman Saleh Airport, located approximately 26 kilometers from the hotel, a taxi is also the most convenient transportation option. Taxis can be found outside the airport terminal, and it's advisable to choose trusted taxi operators like Blue Bird or Express for a reliable and comfortable journey. The ride to Mercure Surabaya Hotel usually takes around 40 minutes, depending on traffic. Once you arrive at Mercure Surabaya Hotel, you'll be greeted by its modern and stylish ambiance. The hotel offers a range of amenities, including comfortable rooms, a fitness center, and an outdoor pool. Located in Surabaya Center, the hotel provides easy access to popular attractions such as Tunjungan Plaza and Surabaya Zoo. With its convenient location and excellent transportation options, Mercure Surabaya Hotel is the perfect choice for both business and leisure travelers visiting Surabaya, Indonesia.

Discover Surabaya's Iconic Landmarks near Mercure Surabaya Hotel

Located in the heart of Surabaya, Mercure Surabaya Hotel offers easy access to some of the city's most iconic landmarks and attractions. Immerse yourself in the rich history and culture of Surabaya by visiting the nearby Sampoerna Museum. Housed in a beautifully restored Dutch colonial building, this museum showcases the history of Indonesia's renowned cigarette industry and offers a fascinating insight into the country's heritage. For breathtaking views and a glimpse of Surabaya's modern infrastructure, head to the Suramadu National Bridge. This iconic bridge connects Surabaya with the island of Madura and is the longest bridge in Indonesia. Marvel at the stunning architecture and enjoy a leisurely walk or drive across the bridge, taking in the scenic surroundings. Nature lovers will appreciate the proximity of Bungkul Park, a popular green oasis in the heart of the city. Take a relaxing stroll through the park, enjoy a picnic with friends and family, or simply unwind amidst the lush greenery. With its vibrant atmosphere and various recreational facilities, Bungkul Park is a favorite spot for locals and tourists alike. These are just a few of the many landmarks and attractions that surround Mercure Surabaya Hotel. Whether you're interested in history, nature, or modern architecture, Surabaya has something for everyone. Embark on a memorable journey exploring the city's rich heritage and vibrant culture during your stay at Mercure Surabaya Hotel.

Conveniently Located near Surabaya's Major Public Transport Stations

Mercure Surabaya Hotel is strategically situated near several public transport stations, making it easy for guests to explore the vibrant city of Surabaya. Just a short distance away from the hotel, you will find Semut Train Station, Gubeng Train Station, Surabaya Kota, Sidotopo Train Station, Ngagel, and Pasar Turi Train Station. With these convenient transport options, guests can easily access various attractions and landmarks in Surabaya. Whether you're planning to visit the historic Suramadu Bridge, explore the bustling shopping districts, or immerse yourself in the local culture at the House of Sampoerna, getting around the city is a breeze from Mercure Surabaya Hotel. Additionally, the hotel's knowledgeable staff can assist you in planning your itinerary and provide useful tips on the best routes to take. After a day of exploring, guests can return to the comfort of Mercure Surabaya Hotel, where they can relax and unwind in the stylishly appointed rooms and enjoy the hotel's excellent amenities. With its convenient location near Surabaya's major public transport stations, Mercure Surabaya Hotel is the perfect choice for both business and leisure travelers looking to experience the best of Surabaya.

Diverse Culinary Delights Near Mercure Surabaya Hotel

Mercure Surabaya Hotel is surrounded by a wide array of dining options that cater to all tastes and preferences. Just a short distance away, you can find Aiola Eatery, a charming restaurant known for its delicious Italian cuisine. If you're in the mood for coffee and light bites, BONCAFE MANYAR KERTOARJO is the perfect spot to unwind. For seafood lovers, Layar Seafood KH Abdul Wahab Siamin offers a tantalizing selection of fresh catches. Craving authentic Indonesian flavors? Look no further than Apeng Kwetiau Medan - Kedung Doro, Sate Klopo Ondomohen Bu Asih - Walikota Mustajab, and Soto Ayam 'Cak To' Undaan Wetan. For those seeking a taste of Surabaya's famous rawon, Rawon Setan - Embong Malang is a must-visit. Soto Ambengan Pak Sadi is renowned for its flavorful soto, while Wapo Resto - Airlangga offers a fusion of Indonesian and Western dishes. Lastly, Bon Ami Restaurant is a popular choice for its international cuisine. With such a diverse range of culinary delights nearby, guests at Mercure Surabaya Hotel are spoilt for choice when it comes to dining options.

Shop 'til You Drop at Surabaya's Best Shopping Landmarks

Located in the heart of Surabaya, Mercure Surabaya Hotel is surrounded by a plethora of shopping landmarks that cater to every shopaholic's dream. Just a short distance away, you'll find Central Point Mall, Grand City Mall, and Plaza Tunjungan, all offering a wide range of local and international brands. For those looking for unique souvenirs and traditional Indonesian batik, Mirota Batik is the place to go. Bratang Flower Market is a vibrant and colorful market where you can find a variety of fresh flowers and plants. Food lovers will delight in the culinary offerings at Wisata Rasa, where you can sample authentic Indonesian dishes. Pasar Keputran and Pasar Genteng are bustling traditional markets where you can experience the local culture and find everything from fresh produce to handicrafts. For vintage enthusiasts, Newton Vintage Store is a treasure trove of retro fashion and accessories. Whether you're in the mood for high-end shopping or exploring local markets, Mercure Surabaya Hotel's surrounding shopping landmarks have something for everyone.

Affordable Luxury: Experience Comfort at Mercure Surabaya Hotel

Mercure Surabaya Hotel offers a remarkable blend of comfort, convenience, and affordability. With an average room price of just $41, this hotel provides exceptional value for money, especially when compared to the average price of a hotel room in Surabaya, which stands at $28. Despite its affordable rates, Mercure Surabaya Hotel does not compromise on quality. Each room is tastefully designed with modern amenities and stylish furnishings, ensuring a comfortable and enjoyable stay. Guests can choose from a range of room types, including the spacious Deluxe Room, the elegant Executive Suite, and the luxurious Presidential Suite, all at highly competitive prices. In addition to its attractive pricing, Mercure Surabaya Hotel offers a host of amenities and services that further enhance the value of your stay. Guests can indulge in a refreshing swim at the outdoor pool, unwind with a workout at the fitness center, or savor delicious international and local cuisines at the hotel's restaurant. The hotel's strategic location also provides easy access to popular attractions, shopping malls, and business districts, making it an ideal choice for both leisure and business travelers. Experience the perfect balance of affordability and luxury at Mercure Surabaya Hotel. Book your stay today and enjoy a memorable and budget-friendly experience in the vibrant city of Surabaya.

Excellent Service and Comfortable Rooms

Mercure Surabaya Hotel is highly praised by its guests for its excellent service and comfortable rooms. The staff at the hotel are known for their friendly and helpful nature, ensuring that guests feel welcomed and well taken care of throughout their stay. The hotel's strategic location is also a highlight, making it convenient for guests to explore the city. The food quality at the hotel is exceptional, with guests raving about the delicious taste and variety of dishes. The rooms themselves are clean, spacious, and well-designed, providing a comfortable and convenient stay for all guests. With its great hospitality, convenient location, and comfortable rooms, Mercure Surabaya Hotel is a top choice for travelers visiting Surabaya.

Exceptional Customer Ratings at Mercure Surabaya Hotel

Mercure Surabaya Hotel in Surabaya, Indonesia has garnered exceptional customer ratings, making it a top choice for travelers seeking a comfortable and enjoyable stay. With an overall rating of 8.0, this hotel has consistently impressed guests with its outstanding service and amenities. One of the standout features of Mercure Surabaya Hotel is its excellent value for money. With a rating of 7.9 for value, guests have praised the hotel for offering affordable rates without compromising on quality. Whether you're a budget-conscious traveler or someone looking for a great deal, this hotel provides exceptional value for the price. The hotel's facilities have also received high praise from guests, with a rating of 7.9. From the well-equipped fitness center to the refreshing outdoor pool, there is no shortage of amenities to enjoy during your stay. Whether you're looking to relax or stay active, Mercure Surabaya Hotel has something for everyone. Additionally, the hotel's cleanliness has been rated at 8.1, ensuring that guests can enjoy a hygienic and comfortable environment throughout their stay. Furthermore, the hotel's prime location has earned it a rating of 8.3. Situated in the heart of Surabaya, guests have easy access to popular attractions, shopping centers, and dining options. Whether you're a leisure traveler or on a business trip, this convenient location allows you to explore the city with ease. The staff performance at Mercure Surabaya Hotel has been highly praised, with a rating of 8.1. Guests have consistently commended the friendly and attentive staff who go above and beyond to ensure a memorable stay. From check-in to check-out, the hotel's staff is dedicated to providing exceptional service and ensuring that every guest's needs are met. Overall, Mercure Surabaya Hotel is a top-rated hotel in Surabaya, Indonesia, offering exceptional value, excellent facilities, a prime location, and outstanding staff performance. Whether you're traveling for business or leisure, this hotel promises to deliver a memorable and enjoyable stay.

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Amenities and facilities

Very good
Facilities

8

Most talked about facilities

Housekeeping

110 mentions

Breakfast

66 mentions

Food & Dining

40 mentions

Swimming Pool

32 mentions

Languages spoken
  • English
  • Indonesian
Outdoor
  • Bicycles
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Body wrap
  • Fitness center
  • Game room
  • Garden
  • Hot tub
  • Karaoke
  • Massage
  • On-site entertainment
  • Pool with view
  • Sauna
  • Spa
  • Spa/sauna
  • Swimming pool [outdoor]
  • Table tennis
  • Tours
  • Water sports (non-motorized)
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Coffee shop
  • Fruits/snacks
  • Grocery delivery
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
  • Snack bar
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Infirmary
  • Invoice provided
  • Ironing service
  • Laundry service
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Hotel chain
  • Litter boxes
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Valet parking
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Accessible by elevator
  • Adapter
  • Additional toilet
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Closet
  • Clothes dryer
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Desk
  • DVD/CD player
  • Electric kettle
  • Executive lounge access
  • Fire extinguisher
  • Free bottled water
  • Free welcome drink
  • Hair dryer
  • In-room safe box
  • Interconnecting room(s) available
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [free]
  • Linens
  • Microwave
  • Mini bar
  • Mirror
  • Non-smoking
  • Pool facilities
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Separate dining area
  • Sewing kit
  • Shared bathroom
  • Shower
  • Slippers
  • Smoke detector
  • Smoking allowed
  • Socket near the bed
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • TV [in bathroom]
  • Wake-up service
  • Wi-Fi [free]
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Italian
  • Vegetarian
  • Vegan
  • Full English/Irish
  • Gluten-free
  • Buffet
Restaurants on site
Trimurti
  • Cuisine: American, Asian, French
  • Menu: Buffet, A-la-carte
Lan Hua
  • Cuisine: Chinese
  • Menu: Buffet
Ebisu
  • Cuisine: Japanese
  • Menu: Buffet
Coffee Cafe
  • Cuisine: European, Indonesian
  • Menu: Buffet

Location

Jl Raya Darmo 68 - 78, Surabaya Center, Surabaya, Indonesia, 60264
Excellent
Location

8.4

Airports
  • Juanda International Airport (SUB)
    11.9 km
  • Abdul Rachman Saleh Airport (MLG)
    72.8 km
Public transportation
  • Ngagel
    1.0 km
  • Wonokromo Railway Station
    2.2 km
Hospital or clinic
  • Miracle Aesthetic Clinic Thamrin
    370 m
Shopping
  • Tunjungan Plaza
    2.1 km
Convenience store
  • Alfamart
    1.0 km
Cash withdrawal
  • ATM
    130 m

What's nearby

Popular landmarks
  • Bungkul Park
    950 m
  • Monkasel (Submarine Monument)
    1.5 km
  • Surabaya's Zoo
    1.6 km
  • Surabaya Town Square
    1.7 km
  • Tunjungan Plaza
    2.1 km
  • Tugu Pahlawan
    4.1 km
  • Suramadu National Bridge
    4.1 km
  • Sampoerna Museum
    5.8 km
  • Masjid Nasional Al Akbar Surabaya
    6.6 km
  • Pakuwon Food Festival
    6.9 km
Nearby landmarks
  • Embassy of the United States
    140 m
  • Monumen Perjuangan POLRI
    240 m
  • Keputran Market
    310 m
  • Pasar Keputran
    310 m
  • Miracle Aesthetic Clinic Thamrin
    370 m
  • BCA Bank
    430 m
  • Taman Korea
    470 m
  • Newton Vintage Store
    490 m
  • Klinik Anugerah Sulung
    510 m
  • Consulate of Netherlands
    540 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-in until00:00
  • Check-out from12:00
  • Check-out until13:00
  • Reception open until01:00
Getting around
  • Airport transfer fee220000 IDR
  • Distance from city center5 km
  • Travel time to airport (minutes)45
Extras
  • Breakfast charge (unless included in room price)139000 IDR
  • Daily Internet/Wi-Fi fee0 IDR
The property
  • License Id / Local Tax ID/ Entity Name60264
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors14
  • Number of restaurants4
  • Number of rooms 257
  • Room voltage257
  • Year property opened2007
  • Most recent renovation2015
Parking
  • Daily parking fee0 IDR

Property announcements

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Mercure Surabaya Hotel from real guests

Provided by verified guests of

Agoda logo
8.0
Location8.4
Cleanliness8.2
Service8.2
Facilities8.0
Value for money8.0
Room comfort and quality7.9
High score for Surabaya
Rating
9+ Exceptional (270)
8-9 Excellent (282)
7-8 Very Good (562)
6-7 Good (208)
<6 Below Expectation (147)
Guest Type
Room Type
Language

Show reviews that mention 

Showing 1,469 verified guest comments
12345
10.0
Exceptional
Aretha from Indonesia
Family with young children
Superior Twin Room
Stayed 1 night in September 2023

The hotel is nice.”

At first, I was hesitant to come here because the Agoda rating was only 8.1. I never chose Mercure Mirama Hotel before because the previous rating was only 7. However, I decided to take a chance and stay here. It turns out that the hotel is exceptionally good, clean, and the staff is helpful and friendly. Although there are not many variations for breakfast, the taste is quite delicious. The swimming pool is also great, with shady trees that my child loves. I will definitely come back here again. Please continue to improve your service and fix any shortcomings so that you can get a rating of 9 stars.

Reviewed September 17, 2023
Auto-translated through generative A.I.

Kepada Aretha yang terhormat, Salam Hangat Dari Mercure Surabaya Grand Mirama Terima kasih telah meluangkan waktu untuk membagikan pengalaman staycation yang tak terlupakan di Mercure Surabaya. Kami sangat senang mengetahui berbagai fasilitas dan pelayanan yang kami berikan memuaskan. Sanjungan akan lengkapnya fasilitas kamar, sarapan yang nikmat dengan pelayanan luar biasa juga fasilitas kolam renang di Mercure Surabaya sangat kami hargai. Tetap jaga kesehatan dan kami akan selalu menunggu kehadiran Anda kembali di Mercure Surabaya Grand Mirama. Salam Hangat, Andreas Riyadi General Manager

Responded September 20, 2023
Mercure Surabaya Hotel
10.0
Exceptional
Izzah from Indonesia
Business traveler
Superior Queen Room
Stayed 2 nights in February 2022

Hotel? No, this is a room in a house..”

I'm not someone who can easily sleep in a strange room or place, but at Mercure Grand Mirama Surabaya, I slept like a baby without any worries. The bed was comfortable, the staff was friendly, and there were many choices for breakfast. The waiters and waitresses kindly asked us what we needed and attentively listened to our suggestions. Oh, if you're a fan of Indomie, you can ask them to make fried or boiled Indomie in the morning haha. It's really cool. If I go to Surabaya again, I will definitely stay here. As long as Agoda gives me a discount again :D. I don't regret staying here, and I hope you won't either. Come on, Agoda, give me a free stay here again :D -- me, a poor person who loves freebies haha.

Reviewed February 07, 2022
Auto-translated through generative A.I.

Bapak/ Ibu Izzah Yang Terhormat, Salam hangat dari Mercure Surabaya Grand Mirama! Terima kasih banyak atas ulasan bapak/ ibu mengenai fasilitas dan pelayanan di hotel kami. Semoga kami dapat menyambut bapak/ ibu kembali dalam waktu dekat kedepan. Dengan hormat, Andreas Riyadi General Manager

Responded February 07, 2022
Mercure Surabaya Hotel
10.0
Exceptional
elisabet from Indonesia
Family with young children
Superior Premier (Queen Bed)
Stayed 1 night in April 2024

Comfort”

We stay for one night only but very comfort. Staff nice and helpful.

Reviewed April 25, 2024

Dear Mrs Elisabet Warmest Greetings from Mercure Surabaya Grand Mirama Thank you for sharing the details of your recent stay at Mercure Surabaya Grand Mirama. It is such a pleasure to hear that you're satisfied with the overall services and facilities at our Hotel. One of our goals is to receive a genuine review from a true traveler like you. Again, thank you for this beautiful feedback. We are looking forward to having you back in the hotel. Until then stay safe and take care. Warmest regards, Sugito Adhi General Manager

Responded April 26, 2024
Mercure Surabaya Hotel
10.0
Exceptional
Muhamad from Indonesia
Business traveler
Superior Twin Room
Stayed 1 night in December 2021

Nice Hotel to Stay”

I stayed at suite room which was really nice place to stay. I love the gym too, spacious and not too small. It also located near in the heart of the city, so it's easy to get anything you need nearby.

Reviewed March 11, 2022

Dear Mr. Muhammad, Warmest greetings from Mercure Surabaya Grand Mirama! We are very happy to learn that you have had such a positive experience with us and that your stay with us has had left such a delightful impression on you. Thank you for sharing your experience and we do hope we will get the chance to host you once again in the near future. Best regards, Andreas Riyadi General Manager

Responded March 13, 2022
Mercure Surabaya Hotel
10.0
Exceptional
ali from Indonesia
Couple
Superior Premier (Queen Bed)
Stayed 1 night in June 2023

in the town centre ”

location good, room good, clean, nice beds

Reviewed July 13, 2023

Dear Mr. Ali, We appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will encourage all of our staff as we strive to improve the quality of our services continuously. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreas Riyadi General Manager

Responded July 27, 2023
Mercure Surabaya Hotel
12345
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