2024

Kobe Plaza Hotel West

4 stars out of 5
No. 7-4-3, Motomachi-dori, Chuo District, Japan, Chinatown, Kobe, Japan, 650-0022

Highlights

240 meters to public transportation

Check-in [24-hour]

Great Breakfast

Inside city center

200 meters to Chinatown (Nankinmachi)

Facilities

Free Wi-Fi

Front desk [24-hour]

Restaurant

Luggage storage

Laundry

Non-smoking rooms

Daily housekeeping

Air conditioning in public area

About us

Kobe Plaza Hotel West, in the heart of Chinatown, offers easy access to vibrant shopping and gourmet dining. Enjoy sleek interiors, smart TVs with streaming, and a free nightly beverage service. Ideal for travelers exploring Kobe's attractions. Located in Kobe's lively Chinatown, Kobe Plaza Hotel West offers comfort and convenience for two travelers. Enjoy 24-hour check-in, daily housekeeping, free WiFi, air-conditioned rooms, and an in-room refrigerator. On-site dining ensures delicious meals, while the hotel’s prime location offers easy access to attractions like Kobe Luminarie and Sannomiya Center Gai Shopping Street, perfect for exploring the vibrant city. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

58 travelers have booked today.

Cleanliness 8.9
Service 8.8
Value for money 8.7
Location 8.6

Based on 15,697 verified reviews

Cleanliness

8.9

Service

8.8

Value for money

8.7

Location

8.6

Facilities

8.5

See map

8.6Excellent

Location rating score

Excellent location - Inside city center
Exceptional for walking
More details on walking
Walkable places
KALDI
30 m
Kobe Sacom
40 m
Konron
150 m
Seaside Building
210 m
Kobe Overseas Chinese History Museum
220 m
Popular landmarks
Kobe Port Tower
570 m
Meriken Park
670 m
Ikuta Shrine
920 m
Sannomiya Center Gai Shopping Street
960 m
Kobe Harborland
1.1 km
Closest landmarks
Kokokara Fine
20 m
Hanakuma Parking Lot
250 m
Palmore Hospital
340 m
Moriya Shop
350 m
Kobe Motomachi Shopping Street
350 m

Good to know

Value for money8.7
Location rating8.6
Nearest airportKobe Airport (UKB)
Distance to airport6.9 km

Rooms available at Kobe Plaza Hotel West

Corner Twin Room
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Semi Double Room
...
  • Room size: 12 m²/129 ft²
  • Non-smoking
  • 1 semi double bed
Enter dates to see prices
Twin Room
...
  • Room size: 18 m²/194 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Double Room
...
  • Room size: 15 m²/161 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Single Room
...
  • Room size: 12 m²/129 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Universal Double Room
...
  • Room size: 21 m²/226 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 23 m²/248 ft²
  • Non-smoking
  • 2 semi double beds
Enter dates to see prices
Triple Room
...
  • Non-smoking
  • Shower and bathtub
  • 2 single beds or 1 sofa bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 23 m²/248 ft²
  • Non-smoking
  • 1 sofa bed and 2 semi doubl...
Enter dates to see prices
MAX 28 hour stay - Standard Twin Room (Check-In 15:00 and Check-Out Next day 19:00)
...
  • Room size: 18 m²/194 ft²
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices

Frequently asked questions

While remaining at Kobe Plaza Hotel West, take joy in your morning or evening walk at nearby park which include Hanakuma Park, Port of Kobe Earthquake Memorial Park, and Sorakuen Garden.

Verified past guests that have stayed at Kobe Plaza Hotel West had an average nightly stay of 1 night at this property.

Kobe Plaza Hotel West's most popular month where verified tourists have stayed the most is in December.

Kobe Plaza Hotel West can speak up to 2 languages which includes English for visitors that prefer this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what other languages this property supports.

Kobe Plaza Hotel West supports up to 6, with payment card selections including Cash, Visa, American Express, and MasterCard.

Past visitors that stayed at Kobe Plaza Hotel West have given this property a rating of 8.86 for its remarkable cleanliness as the major highlight for their stay.

Past solo travelers that have stayed at this property have given Kobe Plaza Hotel West an average rating of 8.6. You can look up more detailed customer reviews and evaluations by filtering for a specific type of verified travelers down in the review section.

Verified couple travelers that have stayed at this property have given Kobe Plaza Hotel West an average rating of 8.8. You can look up on more descriptive customer assessments, and comments by filtering for a specific type of verified guest travelers down in the review section.

The nearest train, metro, or bus station is Motomachi Train Station, 260.91 m away from Kobe Plaza Hotel West.

Kobe Plaza Hotel West’s neighborhood is Chinatown which comprises of popular restaurants such as Hidakaya, Tsurumi Sea Crane, Akaman, and Aka Noren.

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may inquire about early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated hours may be charged an additional fee.

Guest visitors can enjoy breakfast offered with an additional charge of 1540 JPY for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

More about Kobe Plaza Hotel West

More about Kobe Plaza Hotel West

Experience Modern Comfort at Kobe Plaza Hotel West

Welcome to Kobe Plaza Hotel West, a luxurious 4-star hotel located in the heart of Kobe, Japan. Built in 2019, this modern hotel offers a total of 120 well-appointed rooms, ensuring a comfortable and memorable stay for every guest. Upon arrival, guests are greeted by a warm and inviting atmosphere, with stylish decor and contemporary design. The hotel's convenient location provides easy access to popular attractions, shopping districts, and dining options, making it an ideal choice for both leisure and business travelers. Check-in begins at 03:00 PM, allowing guests to settle in and start their Kobe adventure. The friendly and attentive staff are always ready to assist with any inquiries or special requests, ensuring a seamless and hassle-free check-in experience. For those with early morning flights, the hotel's check-out time is until 11:00 AM, allowing ample time to pack up and prepare for departure. Kobe Plaza Hotel West is located just 50 minutes away from the airport, making it a convenient choice for travelers. Whether you're arriving or departing, the hotel's proximity to the airport ensures a smooth and stress-free journey. Please note that this hotel has a child policy in place. While children are welcome to stay, there may be additional charges. It is advisable to contact the hotel directly for more information and to make any necessary arrangements. Experience the perfect blend of comfort, convenience, and modern luxury at Kobe Plaza Hotel West. Book your stay today and discover all that Kobe has to offer.









Convenient Amenities for a Seamless Stay

At Kobe Plaza Hotel West, we understand the importance of convenience during your stay. That's why we offer a range of top-notch facilities to ensure a seamless experience for our guests. Stay connected and productive with our complimentary Wi-Fi, available in all rooms and public areas of the hotel. Whether you're catching up on work emails or streaming your favorite shows, our reliable internet connection will keep you connected throughout your stay. Say goodbye to data roaming charges and enjoy unlimited access to the online world from the comfort of your room or while lounging in our inviting public spaces.













Luxurious and Comfortable Rooms at Kobe Plaza Hotel West

Welcome to Kobe Plaza Hotel West, where you can experience true comfort and luxury in the heart of Kobe, Japan. Our hotel offers a wide range of room types to suit every traveler's needs. From spacious Corner Twin Rooms and Deluxe Twin Rooms perfect for families or groups, to cozy Double Rooms and Semi Double Rooms for a more intimate stay. We also have Single Rooms with a double bed, ideal for solo travelers seeking a comfortable retreat. For those traveling with friends or family, our Triple Rooms offer the choice of two single beds or a sofa bed, ensuring a restful night's sleep for everyone. And if you prefer separate beds, our Twin Rooms with two single beds are the perfect choice. Booking your stay at Kobe Plaza Hotel West through Agoda guarantees you the best prices and a hassle-free experience. With Agoda's extensive network and user-friendly platform, you can easily find the perfect room for your stay in just a few clicks. Whether you're looking for a spacious room for a family vacation or a cozy retreat for a solo trip, Agoda offers a wide selection of room types at Kobe Plaza Hotel West to suit your preferences. Plus, with Agoda's best price guarantee, you can be confident that you're getting the best deal available. So why wait? Book your stay at Kobe Plaza Hotel West on Agoda today and enjoy a comfortable and affordable stay in Kobe, Japan.

Discover the Vibrant Surroundings of Kobe

Nestled in the heart of Kobe, Japan, Kobe Plaza Hotel West offers a perfect base for exploring this vibrant city. With its convenient location, guests can easily access the best attractions, shopping districts, and dining options that Kobe has to offer. Immerse yourself in the rich history and culture of Kobe by visiting the iconic Kobe Port Tower, a symbol of the city's resilience and maritime heritage. Take a leisurely stroll along the waterfront promenade, enjoying the stunning views of the harbor and the majestic Mount Rokko in the distance. For a taste of local culture, head to the Nankinmachi Chinatown, where you can indulge in delicious Chinese cuisine and explore the bustling streets filled with shops and vendors. Shopaholics will be delighted to discover the nearby Motomachi Shopping Street, a charming and lively area lined with fashionable boutiques, trendy cafes, and specialty stores. Don't miss the chance to try some of Kobe's famous local delicacies, such as Kobe beef, at one of the many restaurants dotted around the city. With its vibrant atmosphere and diverse attractions, Kobe is sure to captivate every traveler's heart.

Convenient Transportation from the Nearest Airports to Kobe Plaza Hotel West

Located in the heart of Kobe, Japan, Kobe Plaza Hotel West offers a convenient and comfortable stay for travelers visiting this vibrant city. Getting to the hotel from the nearest airports is a breeze, thanks to the well-connected transportation network in Kobe. For travelers arriving at Kansai International Airport (KIX), the most convenient way to reach Kobe Plaza Hotel West is by taking the Airport Limousine Bus. The bus departs directly from the airport and takes approximately 65 minutes to reach Sannomiya Station, which is just a short walk away from the hotel. This hassle-free option allows you to sit back and relax while enjoying the scenic journey. Alternatively, if you prefer to take the train, you can board the Haruka Limited Express from Kansai International Airport to Shin-Kobe Station. The journey takes around 75 minutes, and from there, it's a quick taxi ride or a 15-minute walk to Kobe Plaza Hotel West. This option is ideal for those who want to experience the efficient Japanese rail system and enjoy the picturesque views along the way. For travelers arriving at Osaka International Airport (ITM), the most convenient way to reach the hotel is by taking a taxi or a limousine bus. The journey from the airport to Kobe Plaza Hotel West takes approximately 30 minutes by taxi, depending on traffic conditions. If you prefer the bus, you can take the Osaka Airport Limousine Bus, which will drop you off at Sannomiya Station, just a short distance from the hotel. No matter which airport you arrive at, getting to Kobe Plaza Hotel West is a seamless experience, allowing you to start your Kobe adventure without any hassle. With its convenient location and excellent transportation options, this hotel is the perfect choice for both business and leisure travelers.

Discover the Vibrant Surroundings of Kobe Plaza Hotel West

Nestled in the heart of Kobe, Japan, Kobe Plaza Hotel West offers an ideal base for exploring the city's rich cultural heritage and natural beauty. Situated near several prominent landmarks and attractions, guests can easily immerse themselves in the vibrant atmosphere of this captivating city. Just a short stroll from the hotel, visitors will find themselves in the lively Chinatown (Nankinmachi), a bustling district brimming with Chinese restaurants, vibrant shops, and colorful lanterns. Indulge in delicious dim sum, savor traditional Chinese tea, and soak in the vibrant atmosphere of this cultural enclave. For nature enthusiasts, a visit to the Kobe Nunobiki Herb Gardens is a must. Located at the foot of the majestic Mount Rokko, this enchanting botanical garden offers a tranquil retreat from the bustling city. Explore the picturesque herb gardens, breathe in the fragrant scents, and enjoy panoramic views of Kobe from the observation deck. History buffs will be delighted to discover the nearby Ikuta Shrine, one of the oldest Shinto shrines in Japan. Immerse yourself in the serene ambiance as you stroll through the shrine's grounds, admire the beautiful architecture, and learn about the fascinating history and traditions of this sacred site. For a taste of Kobe's cosmopolitan side, a visit to the Kobe Port Tower is a must. This iconic landmark offers breathtaking views of the city and the surrounding harbor. Take a ride to the top and marvel at the panoramic vistas, or enjoy a leisurely stroll along the waterfront promenade of Meriken Park. Art enthusiasts will appreciate the proximity to the Kobe Kitano Museum (Ijinkan-gai), a collection of beautifully preserved Western-style buildings that offer a glimpse into Kobe's international past. Discover the elegant architecture, explore the charming streets, and learn about the city's history as a hub for foreign trade. With its convenient location near the Kobe Oji Zoo and Kobe Animal Kingdom, families will find plenty of entertainment options for kids of all ages. Get up close and personal with a variety of animals, enjoy interactive exhibits, and create unforgettable memories. For those seeking outdoor adventures, a trip to Mount Rokko is a must. Embark on a scenic hike through lush forests, breathe in the fresh mountain air, and be rewarded with stunning views of the city below. Kobe Plaza Hotel West is also located near the picturesque neighborhood of Kitano-cho, known for its charming European-style houses and quaint cafes. Take a leisurely stroll through the cobblestone streets, admire the architectural beauty, and indulge in delicious pastries and coffee. With its prime location near these captivating landmarks and attractions, Kobe Plaza Hotel West offers an unforgettable experience for travelers looking to explore the best of Kobe, Japan.

Convenient Public Transport Stations Near Kobe Plaza Hotel West

Located in the heart of Kobe, Japan, Kobe Plaza Hotel West offers easy access to several public transport stations, making it a convenient choice for travelers. Just a short walk away, guests will find Nagata (Nagatajinjamae) Subway Station, providing quick and efficient transportation around the city. Whether you're heading to the bustling shopping district or exploring the historic landmarks, this subway station is a gateway to all that Kobe has to offer. For those looking to explore the surrounding areas, Kobe Train Station is also within close proximity to the hotel. From here, guests can easily access other cities in Japan, such as Osaka and Kyoto, making it an ideal base for day trips and excursions. Additionally, the nearby Ogi, Naka Koen, Minotani, Sakae, Minatojima, Takatori, and Hyōgo stations offer further convenience, allowing guests to effortlessly navigate their way through the city and beyond. With such an extensive network of public transport stations nearby, guests staying at Kobe Plaza Hotel West can enjoy the convenience and flexibility of exploring Kobe and its neighboring cities with ease.

A Culinary Adventure Awaits

Kobe Plaza Hotel West is surrounded by an array of fantastic dining options that will satisfy even the most discerning palates. Indulge in the succulent flavors of world-renowned Kobe beef at Steakland Kobe-kan, Tor Road Steak Aoyama, Steakland Kobe, Kobe Beef Steak Restaurant Royal Mouriya, and Mouriya. For a unique dining experience with stunning ocean views, head to Kobe Cruise Concerto (Chao Lao Beach). If you're craving a taste of Brazil, BRASILIANO offers authentic Brazilian cuisine. Coffee enthusiasts can enjoy a cup of artisanal coffee at Blue Bottle Coffee - Kobe Shop. And for a modern twist on Kobe beef, Kobesteak Propeller is a must-visit. With such a diverse range of options, your culinary adventure in Kobe is just a step away from the hotel.

Shop 'til you drop in Kobe

Kobe Plaza Hotel West is surrounded by a plethora of shopping landmarks, ensuring that guests will have plenty of opportunities to indulge in retail therapy. Just a short distance away, you'll find Mint Kobe, a charming shopping complex featuring a variety of stores and boutiques. Plico Sannomiya is another popular shopping destination, offering a wide range of fashion, accessories, and lifestyle stores. For those interested in unique ornaments and crafts, the Puraton Ornament Museum is a must-visit. Don Quijote Sannomiya, a famous discount store, is perfect for bargain hunters looking for great deals on a wide array of products. Kinato Meister Garden is a delightful shopping complex that combines shopping with a beautiful garden setting, creating a serene and relaxing atmosphere. Art enthusiasts will appreciate the Kobe Tetsujin Sangokushi Gallery, which showcases an impressive collection of artwork. Konron is a trendy shopping mall that houses a variety of shops, cafes, and restaurants, providing a one-stop destination for all your shopping and dining needs. Aeon Mall Kobekita is a massive shopping complex that offers a diverse range of stores, including fashion, electronics, and household goods. Finally, Sannomiya Center-Gai is a bustling shopping street filled with department stores, boutiques, and specialty shops, perfect for those seeking a vibrant and lively shopping experience. With such a wide selection of shopping landmarks near Kobe Plaza Hotel West, guests will have endless opportunities to explore, discover, and shop to their heart's content.

Affordable Luxury at Kobe Plaza Hotel West

Experience the best of Kobe without breaking the bank at Kobe Plaza Hotel West. With an average room price of just $73, this hotel offers exceptional value for money compared to the city's average price of $164. Nestled in the heart of Kobe, this charming hotel provides a comfortable and convenient base for exploring all that the city has to offer. At Kobe Plaza Hotel West, affordability does not mean compromising on quality. Each room is tastefully decorated and well-appointed with modern amenities to ensure a comfortable stay. The hotel's friendly and attentive staff are always on hand to cater to your needs, making your stay truly memorable. Whether you're visiting Kobe for business or pleasure, Kobe Plaza Hotel West offers a range of facilities to enhance your stay. Enjoy a delicious meal at the hotel's onsite restaurant, or unwind with a refreshing drink at the bar. With its central location, you'll find yourself just minutes away from popular attractions, shopping districts, and vibrant nightlife. Don't miss out on the opportunity to experience the best of Kobe at an unbeatable price. Book your stay at Kobe Plaza Hotel West today and discover why it is the preferred choice for budget-conscious travelers seeking comfort and convenience.





A Delightful Stay at Kobe Plaza Hotel West

Kobe Plaza Hotel West has garnered an impressive 8.6 overall rating from satisfied guests, making it a top choice for travelers seeking comfort and convenience in the heart of Kobe, Japan. With exceptional ratings across various categories, this hotel promises an unforgettable stay. One of the standout features of Kobe Plaza Hotel West is its excellent value for money, receiving a remarkable rating of 8.6. Guests appreciate the affordability of the hotel without compromising on quality. Whether you're a budget-conscious traveler or simply value getting the most out of your stay, this hotel offers exceptional comfort and amenities at a reasonable price. Furthermore, the hotel's facilities have received a commendable rating of 8.5. From the moment you step into the lobby, you'll be greeted by a warm and inviting atmosphere. The hotel boasts a range of amenities, including a fitness center, a relaxing spa, and a cozy lounge area. Whether you're looking to unwind after a long day of exploring or maintain your fitness routine, Kobe Plaza Hotel West has you covered. Cleanliness is of utmost importance to the hotel, and it shows in their outstanding rating of 8.9. Guests consistently praise the hotel's immaculate rooms and public areas, ensuring a comfortable and hygienic stay. The dedicated housekeeping staff goes above and beyond to maintain a pristine environment, leaving guests feeling refreshed and at ease. With a prime location, Kobe Plaza Hotel West earns a solid rating of 8.6. Situated in the heart of Kobe, guests have easy access to popular attractions, shopping districts, and dining options. Whether you're here for business or leisure, the hotel's convenient location allows you to explore the vibrant city with ease. Last but not least, the staff performance at Kobe Plaza Hotel West receives an impressive rating of 8.7. The friendly and attentive staff members are always ready to assist guests with a warm smile. From the moment you check-in to the time of your departure, the dedicated team ensures that your needs are met and that you have a truly memorable stay. In conclusion, Kobe Plaza Hotel West has received outstanding customer ratings across various categories, making it a highly recommended choice for travelers. With excellent value for money, top-notch facilities, impeccable cleanliness, a prime location, and exceptional staff performance, this hotel promises a delightful and unforgettable experience in Kobe, Japan.

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Amenities and facilities

Excellent8.5

Facilities

Languages spoken
  • English
  • Japanese
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Dining, drinking, and snacking
  • Restaurants
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Contactless check-in/out
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Grooming service
  • Heating in public area
  • Laundry service
  • Luggage storage
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
Cleanliness and safety
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Free face masks
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Temperature check for guests and staff
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Security [24-hour]
  • Smoke alarms

Location

No. 7-4-3, Motomachi-dori, Chuo District, Japan, Chinatown, Kobe, Japan, 650-0022

Excellent8.6

Location

Airports
  • Kobe Airport (UKB)
    6.9 km
  • Kansai International Airport (KIX)
    28.7 km
Public transportation
  • Motomachi Train Station
    260 m
  • Minato Motomachi Subway Station
    270 m 7 min walk
Hospital or clinic
  • Kokokara Fine
    20 m
Shopping
  • Kobe Harborland
    1.1 km
Convenience store
  • 7 Eleven
    200 m
Cash withdrawal
  • ATM
    200 m

What's nearby

Popular landmarks
  • Chinatown (Nankinmachi)
    230 m
  • Kobe Port Tower
    570 m
  • Meriken Park
    670 m
  • Ikuta Shrine
    920 m
  • Sannomiya Center Gai Shopping Street
    960 m
  • Kobe Harborland
    1.1 km
  • Kobe Kitano Museum (Ijinkan-gai)
    1.6 km
  • Kobe Nunobiki Herb Gardens
    2.0 km
  • Kobe Oji Zoo
    3.6 km
  • Kobe Animal Kingdom
    5.0 km
Nearby landmarks
  • Kokokara Fine
    20 m
  • KALDI
    30 m
  • Kobe Sacom
    40 m
  • Konron
    150 m
  • Seaside Building
    210 m
  • Kobe Overseas Chinese History Museum
    220 m
  • Chinatown (Nankinmachi)
    230 m
  • Nankin-machi
    230 m
  • Hanakuma Park
    250 m
  • Hanakuma Parking Lot
    250 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-0 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property. Subject to availability.
Children 1-0 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 1 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • For customers who come to this hotel by car, there is no parking lot at the hotel, and we will guide you to the nearest affiliated parking lot (vehicle height of 1.55m or less) or municipal parking lot (vehicle height of 1.55m or more). .
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00
Getting around
  • Travel time to airport (minutes)50
Extras
  • Daily Internet/Wi-Fi fee0 JPY
  • Breakfast charge (unless included in room price)1540 JPY
The property
  • Year property opened2019
  • Number of floors9
  • Room voltage100
  • Number of rooms 120
  • Non-smoking rooms/floorsno
  • Number of restaurants1
  • License Id / Local Tax ID/ Entity Name神保保第0319DA0004号
Parking
  • Daily parking fee1700 JPY

Reviews of Kobe Plaza Hotel West from real guests

Provided by verified guests of

Agoda logo
  • Cleanliness score 8.9 out of 10 and is a high score in Kobe
    Cleanliness8.9
  • Service score 8.8 out of 10 and is a high score in Kobe
    Service8.8
  • Value for money score 8.7 out of 10 and is a high score in Kobe
    Value for money8.7
  • Location score 8.6 out of 10 and is a high score in Kobe
    Location8.6
  • Facilities score 8.5 out of 10 and is a high score in Kobe
    Facilities8.5
High score for Kobe

Rating

9+ Exceptional (2,533)
8-9 Excellent (778)
7-8 Very Good (872)
6-7 Good (195)
<6 Below Expectation (286)

Review summary

Powered by OpenAI

Conveniently located near the train station and Chinatown, this hotel sits on the vibrant Motomachi shopping street. The staff is exceptional in providing hospitality and service. Rooms are comfortable and tidy, with some featuring balconies for fresh air. It's an excellent base for exploring Kobe's top attractions, including Meriken Park, Be Kobe, and Sannomiya area. This hotel also offers great value for money, with its proximity to local markets and shops.

Limited space issue for luggage and small rooms. A few rooms have been reported as dusty.

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Showing 4,665 verified guest comments
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  1. 10.0
    Exceptional
    Dian from Indonesia
    Couple
    Semi Double Room
    Stayed 2 nights in June 2025

    “Beyond Expectations!”

    At first, we were a bit hesitant because the location (on the map) is about a 15-minute walk from our agenda, but it was all worth it with what we experienced, starting from the very communicative service (English friendly). Even at the beginning of our check-in, when we ordered breakfast and requested no meat or similar food, the staff immediately recognized it by responding, "Halal Food?" and we received that in our breakfast. The room size is indeed small, but that is quite common for most hotels in Japan. The location is also very convenient, close to a 7 Eleven and right on the Motomachi Walking Street town square. The photo I shared is of the restaurant area that is open (for staying guests) almost 24 hours! With facilities like a coffee machine and free-flowing sparkling water. In conclusion, it was almost without deficiencies.

    Reviewed June 17, 2025
    Auto-translated through generative A.I.

    この度は当ホテルのご利用ありがとうございます。お褒めの言葉を頂戴しスタッフ一同大変嬉しく思っております。今後もお客様に満足いただけるサービスを提供できるよう努めてまいります。またのお越しを心よりお待ちしております。

    Responded June 18, 2025
    Kobe Plaza Hotel West
  2. 9.2
    Exceptional
    Koon from Japan
    Group
    Semi Double Room
    Stayed 2 nights in May 2025

    “Amazing Stay”

    I loved this hotel because it was clean and in a very convenient location. Chinatown, stations, and other nearby attractions are all walkable. The hotel is located inside a shotengai (shopping district). The room is nice and clean and even has a humidifier! For the staff, they are helpful and nice. Out of the 3 I spoke with, they didn't really know English. Check in and out is fast and easy because they have a kiosk for you. There are free drinks available but only from after 11am and you have to go to the second floor. It would be nice if the drinks weren't inside the restaurant so that people could access the drinks at any time but I understand why it's there. For a 4 star hotel, I did expect a few more amenities like lotion or face wash as these were items that were available at another 4 star hotel in Japan. Regardless, it was a good stay and the hotel lives up to its 4 star title.

    Reviewed May 08, 2025

    Thank you so much for your kind words and positive review of our hotel!!  We’ thrilled to hear that you had a wonderful stay with us.  it’s always our goal to provide excellent service and ensure our guests have memorable experience.  We truly appreciate your feedback and hope to welcome you back in the near future!  From Kobe Plaza hotel West

    Responded May 09, 2025
    Kobe Plaza Hotel West
  3. 8.8
    Excellent
    Huw from United Kingdom
    Solo traveler
    Semi Double Room
    Stayed 3 nights in January 2025

    “Good Location and Service”

    There are 2 Kobe Plaza Hotels in Motomachi, this is the one in the covered shopping area a few minutes walk from the Station and Chinatown. This location is excellent for access to almost all of the central Kobe areas but less trains stop at Motomachi than Sannomiya so you may need to swap trains for 1 stop when arriving/leaving. The staff were excellent but there are also automatic machines for checking in and out which can help speed things up and avoid queues. The room was fairly small but a reasonable size for Japan in this price range. The room itself was clean and had good facilities, the bed was a little too firm for my liking but that is also normal in Japan so not something I can mark them down for. There was coin operated washing machines for laundry and and ice machine on the second floor, some vending machines on the ground floor and seating in the lobby of the guest room floors. The bathroom was clean and had a modern shower head, I think the distance between the bottom of the bath and the ceiling vent was about 190cm, as I am 192cm this caused minor issues when showering but is unlikely to effect most guests. One negative is the thinness of the walls, when I tried to get an early night I found it difficult as the room next to me was making loud noises from between 10pm and midnight. Overall I would recommend the Kobe Plaza West, its in a great location, good rooms and the price is about right, possibly slightly high.

    Reviewed January 20, 2025

    Thank you so much for your kind words and positive review of our hotel!!  We’ thrilled to hear that you had a wonderful stay with us.  it’s always our goal to provide excellent service and ensure our guests have memorable experience.  We truly appreciate your feedback and hope to welcome you back in the near future!  From Kobe Plaza hotel West

    Responded January 24, 2025
    Kobe Plaza Hotel West
  4. 9.6
    Exceptional
    Lucas from China
    Group
    Semi Double Room
    Stayed 1 night in September 2024

    “The location was superb with easy access to everything we needed”

    This hotel exceeded our expectations in every aspect. The location was superb with easy access to everything we needed. The staff were friendly and attentive, making us feel right at home. The cleanliness of the rooms was impeccable, and the bathroom amenities were top-notch. The facilities were impressive, offering everything we required for a comfortable stay. Overall, a fantastic value for the price paid!

    Reviewed December 26, 2024

    Thank you so much for your kind words and positive review of our hotel!!  We’ thrilled to hear that you had a wonderful stay with us.  it’s always our goal to provide excellent service and ensure our guests have memorable experience.  We truly appreciate your feedback and hope to welcome you back in the near future!  From Kobe Plaza hotel West

    Responded December 27, 2024
    Kobe Plaza Hotel West
  5. 9.2
    Exceptional
    Eileen from Singapore
    Solo traveler
    Single Room
    Stayed 2 nights in November 2023

    “Comfortable & Good Location”

    The only hotel Incan see is situated in thr Motomachi Shopping Street. Lots of eateries , shops, Daiso, and even a shop that sells lost and found items from trains etc...who knows you might just find your hat, or small items you left behind from previous trips! Short walk away from train and railway stations, Kobe Harbourland, and even the bus stop towards Herb Garden Ropeway. Only thing I find missing are some of the amenity items you can collect from the lobby. I am missing my coffee drip bags I could collect from the previous hotel I stayed in Kobe. Still they got free drinks served from 11am till 6am. No free bottled water. A drinks vending machine is available in the lobby. Laundry machines wise only 2 sets, so plan your time well especially in high season. No chance to take breakfast at the hotel. The breakfast comes in 3 sets for you to choose, all Western options. Reception staff very friendly and helpful. Thank you!

    Reviewed November 26, 2023

    Dear guests, Thank you for choosing our hotel, and writing your experience in our hotel. Based on your review. we will try to improve our service. We also happy to hear that you satisfied with our service. We look forward to seeing you again. Have a nice day, Kobe Plaza Hotel West Front Desk

    Responded November 26, 2023
    Kobe Plaza Hotel West
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