2024
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Awarded as a top choice of Agoda travelers in 2024.

FRAME HOTEL

3 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

2F, Lorong Selamat, Georgetown, Penang, Malaysia, 10400

Highlights

Location

Hotel location very good, easy for food around hotel.
Excellent room comfort & quality

-clean and spacious room and bathroom for triple occupancy,
Great Breakfast

Ondo Bakery round the corner great place for breakfast.
Highly Rated by Family Traveller

Good fit for family
Great food & dining

Facilities

Free Wi-Fi

Front desk [24-hour]

Family room

Luggage storage

Car park [nearby]

Laundry

Non-smoking rooms

Daily housekeeping

About us

Stay at FRAME HOTEL in Georgetown for comfort, breakfast, and a prime location near attractions, markets, and street food. Enjoy facilities, activities, and a restaurant menu for a convenient experience. Discover Georgetown's rich cultural heritage with charming colonial buildings and vibrant street art scene. Indulge in comfort with AC, in-room safe, and free Wi-Fi. Enjoy exquisite meals with 24-hour room service and guided tours. Located near Prangin Mall, Chew's Jetty, and Street Art in George Town, FRAME HOTEL offers stunning views and unparalleled comfort for travelers. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

6 travelers have booked today.

Cleanliness 9.2
Service 9.1
Value for money 9.1
Location 9.0

Based on 6,516 verified reviews

Cleanliness

9.2

Service

9.1

Value for money

9.1

Location

9.0

Facilities

8.3

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Nearest transportation options

Komtar Bus Terminal is within 0.75 km

Pengkalan Raja Tun Uda Bus Terminal is within 1.86 km

See map

9.0Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
More details on walking
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There are 169 places in walking distance!

Walkable places
Penang New World Park
90 m
Sentral Technology College Penang
190 m
Nagore Square
230 m
Giant
280 m
Penang Time Square
300 m
Popular landmarks
Cheong Fatt Tze - The Blue Mansion
1.0 km
Armenian Street
1.2 km
Khoo Kongsi
1.4 km
Pinang Peranakan Mansion
1.7 km
Chew's Jetty
1.7 km
Closest landmarks
Lim Skin Specialist Clinic
230 m
Guardian Pharmacy
250 m
Australian Consulate General
340 m
Equator Academy of Art
380 m
Pharmacy
390 m

Good to know

Value for money9.1
Distance to city center1km
Location rating9.0
Nearest airportPenang International Airport (PEN)
Distance to airport14.8 km

Select your room

1/18

Premium King

26 m²/280 ft²
Max 2 adults
1 king bed
  • City view

1/13

Standard Twin

25 m²/269 ft²
Max 2 adults
2 single beds
  • Street view

1/10

Deluxe Twin

26 m²/280 ft²
Max 2 adults
2 single beds
  • City view

1/9

Family Suite

40 m²/431 ft²
Max 4 adults
2 king beds
Fits groups
  • City view

1/9

Standard Triple Room for 3 Adults

28 m²/301 ft²
Max 3 adults
1 single bed and 1 king bed
  • City view

1/9

Deluxe Triple

32 m²/344 ft²
Max 3 adults
1 king bed and 1 single bed
  • City view

1/8

Deluxe King

26 m²/280 ft²
Max 2 adults
1 king bed
Preferred by Couples
  • City view

1/6

Premium Family Room

40 m²/431 ft²
Max 5 adults
2 queen beds
Fits groups
  • City view

1/5

Premium Family Suite

40 m²/431 ft²
Max 6 adults
1 single bed and 2 king beds
Fits groups
  • City view

1/4

Standard King

25 m²/269 ft²
Max 3 adults
1 double bed
  • City view

Frequently asked questions

While remaining at FRAME HOTEL, cherish your morning or evening walk at nearby park which include Irrawaddy Road Pocket Park, Sia Boey Urban Archaeological Park, and Dato' Kramat Gardens.

FRAME HOTEL's policy relating to children's bedding considers guests age 13 years and older as adults, and therefore must use an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

Verified past guests that have stayed at FRAME HOTEL had an average nightly stay of 2 nights at this property.

FRAME HOTEL's most popular month where verified guests travelers have stayed the most is in August.

FRAME HOTEL can converse in 5 languages and supports well-known languages such as English and Mandarin Chinese for guest visitors traveling to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.

Past visitors that stayed at FRAME HOTEL have given this property a rating of 9.176 for its outstanding cleanliness as the major highlight for their stay.

83.0% of our past guest critiques have given a positive review and responses about this property's view. You can look up on more detailed customer reviews, and comments for FRAME HOTEL down in the review section.

Verified business travelers that have stayed at this property have given FRAME HOTEL an average rating of 8.7. You can look up more detailed customer ratings and responses by filtering for a specific type of verified travelers down in the review section.

Verified local travelers that have stayed at this property have given FRAME HOTEL an average rating of 9.2. You can look up on more comprehensive customer reviews, and comments for this property down in the review section.

The nearest train, metro, or bus station is Komtar Bus Terminal, 747.3 m away from FRAME HOTEL.

More about FRAME HOTEL

More about FRAME HOTEL

Convenience Facilities at FRAME HOTEL

At FRAME HOTEL, guests can enjoy a range of convenience facilities that enhance their stay and make it truly comfortable. With 24-hour room service and room service available, guests can indulge in delicious meals and snacks at any time of the day or night, ensuring that their cravings are satisfied whenever they arise. Additionally, the hotel offers free Wi-Fi in all rooms and public areas, allowing guests to stay connected and browse the internet effortlessly. Whether for work or leisure, this feature ensures that guests can easily access important information and stay connected with their loved ones. Furthermore, FRAME HOTEL provides luggage storage facilities, making it convenient for guests who arrive early or have late departures. This service allows guests to securely store their belongings, giving them the freedom to explore the city without the burden of carrying their luggage. Additionally, the hotel offers daily housekeeping, ensuring that the rooms are kept clean and tidy throughout the duration of the stay. This thoughtful service allows guests to relax and enjoy their time without worrying about the hassle of cleaning up. With these convenience facilities, FRAME HOTEL aims to provide a seamless and enjoyable experience for all its guests.

Convenient Transport Facilities at FRAME HOTEL

At FRAME HOTEL, we understand the importance of convenient transport options for our guests. Whether you are exploring the vibrant streets of Penang or embarking on exciting tours, we have got you covered. Our hotel offers a range of transport facilities to ensure a hassle-free stay. For those looking to explore the city, our tours and ticket service is the perfect option. Our knowledgeable staff are happy to assist you in planning your itinerary and booking tickets to popular attractions. Whether you want to visit the iconic Kek Lok Si Temple or take a cruise along the scenic Penang Strait, we can help you make the most of your time in Penang. Additionally, we provide an onsite car park for guests who prefer to drive. This convenient facility allows you to park your vehicle securely and explore the city at your own pace. With our central location, you can easily access popular destinations such as Georgetown's UNESCO World Heritage Site or the vibrant Batu Ferringhi beach. At FRAME HOTEL, we strive to make your stay as comfortable and convenient as possible. With our range of transport facilities, you can explore Penang with ease and create unforgettable memories.

Delicious Dining at FRAME HOTEL

Indulge in a delightful culinary experience at FRAME HOTEL with its exceptional dining facilities. The hotel offers a range of options to satisfy your cravings, ensuring a memorable dining experience throughout your stay. Whether you prefer to dine in the comfort of your room with the 24-hour room service or enjoy a meal at the hotel's restaurant, you can expect nothing but the best. The halal restaurant at FRAME HOTEL serves delectable dishes prepared with the utmost care and attention to detail, catering to the dietary preferences of all guests. Start your day off right with a scrumptious breakfast buffet, offering a variety of options to suit every palate. With daily housekeeping ensuring cleanliness and hygiene, you can dine with peace of mind, knowing that the highest standards are maintained at all times. Discover the culinary delights that await you at FRAME HOTEL and embark on a gastronomic journey like no other.

Comfortable and Spacious Room Options at FRAME HOTEL, Penang

Discover a variety of inviting room choices at FRAME HOTEL, each designed to cater to different guest needs. Whether you're traveling solo or with family, you can select from the cozy Deluxe King and Premium King rooms, both offering 26 square meters of space with a luxurious King Bed. For larger groups or families, the Family Suite and Premium Family Room provide generous 40 square meters of comfort, featuring multiple beds to ensure a restful stay. Additionally, the hotel offers versatile options like the Deluxe Twin, Deluxe Triple, Standard Twin, and Standard Triple Rooms, each thoughtfully designed to accommodate varying preferences with flexible bedding arrangements. Booking your stay through Agoda guarantees you the best prices available, along with a seamless and hassle-free reservation process. Enjoy the convenience of secure booking and exclusive deals that make planning your trip to Penang stress-free and enjoyable. With these outstanding room options and the added benefits of Agoda, your stay at FRAME HOTEL promises comfort, convenience, and exceptional value.

Discover the Vibrant Charm of Georgetown in Penang

Welcome to Georgetown, a captivating neighborhood nestled in the heart of Penang, Malaysia. Known for its rich cultural heritage, vibrant street art, and mouthwatering local cuisine, Georgetown is a must-visit destination for travelers seeking an authentic Malaysian experience. Immerse yourself in the history and charm of Georgetown as you wander through its narrow streets lined with well-preserved colonial buildings. Marvel at the intricate architecture of temples and mosques that reflect the diverse cultural influences of the city. Admire the colorful street art that adorns the walls, telling stories of the past and present. Food lovers will be in paradise in Georgetown, with its bustling hawker centers and street stalls offering a tantalizing array of local delicacies. Indulge in famous dishes like Char Kway Teow, Laksa, and Penang Rojak, each bursting with unique flavors and spices. Don't forget to try the famous Penang Cendol, a refreshing dessert that will satisfy your sweet tooth. Beyond its cultural and culinary delights, Georgetown also offers a vibrant nightlife scene, with trendy bars and cafes lining the streets. Explore the lively night markets, where you can shop for souvenirs, handicrafts, and local products. With its blend of history, culture, and gastronomy, Georgetown is a destination that will leave you enchanted. Come and experience the vibrant charm of this UNESCO World Heritage Site at FRAME HOTEL, your perfect base for exploring all that Georgetown has to offer.

Convenient Transportation from Penang Airport to FRAME HOTEL in Georgetown

Located in the heart of Georgetown, Penang, FRAME HOTEL offers a stylish and comfortable stay for travelers visiting this vibrant city. When it comes to getting to the hotel from the nearest airport, Penang International Airport (PEN), there are several convenient transportation options available. One of the most popular choices is taking a taxi or ride-sharing service from the airport to FRAME HOTEL. The journey takes approximately 30 minutes, depending on traffic conditions. Taxis are readily available at the airport's designated taxi stand, and ride-sharing services like Grab can be easily accessed through mobile apps. This option is recommended for those who prefer a direct and hassle-free transfer. Another option is to take the Rapid Penang bus, which offers an affordable and convenient way to reach FRAME HOTEL. From the airport, take the Rapid Penang bus number 401E to Weld Quay Bus Terminal, which is just a short walk away from the hotel. The bus journey takes around 1 hour, but it provides an opportunity to enjoy the scenic views of Penang along the way. This option is suitable for budget-conscious travelers who don't mind a slightly longer travel time. For a more personalized and comfortable experience, travelers can also arrange for airport transfers through FRAME HOTEL. The hotel provides a reliable and efficient transfer service, ensuring a seamless journey from the airport to the hotel. This option is perfect for those who value convenience and peace of mind. No matter which transportation option you choose, arriving at FRAME HOTEL is just the beginning of an unforgettable stay in Georgetown, Penang. With its modern design, cozy rooms, and excellent location, the hotel offers a perfect base for exploring the city's rich cultural heritage, vibrant street art, and mouthwatering local cuisine.

Discover the Rich Heritage of Penang at FRAME HOTEL

Nestled in the heart of Penang, FRAME HOTEL offers a prime location for exploring the city's rich cultural heritage. Just a stone's throw away, you'll find iconic landmarks such as the Pinang Peranakan Mansion, Chew's Jetty, and Cheong Fatt Tze - The Blue Mansion. These beautifully preserved buildings take you back in time, showcasing the unique blend of Chinese, Malay, and European influences that define Penang's Peranakan culture. For history enthusiasts, a visit to Khoo Kongsi and Penang Fort Cornwallis is a must. Khoo Kongsi, a magnificent clan house, offers a glimpse into the vibrant Chinese community that played a significant role in shaping Penang's history. Meanwhile, Penang Fort Cornwallis, a well-preserved fortress, stands as a reminder of the island's colonial past. Art lovers will be captivated by the vibrant street art in George Town. Explore Armenian Street, where you'll stumble upon an array of colorful murals and interactive installations that showcase the city's creative spirit. For a unique and whimsical experience, don't miss the Upside Down Museum, where you can immerse yourself in gravity-defying illusions and mind-bending optical tricks. If you're seeking tranquility amidst nature, the Penang Botanical Gardens is a serene oasis just a short distance from FRAME HOTEL. Take a leisurely stroll through lush greenery, discover a diverse range of flora, and unwind in the peaceful surroundings. Immerse yourself in the cultural tapestry of Penang and create lasting memories at FRAME HOTEL, where the city's most iconic landmarks and attractions are right at your doorstep.

Convenient Public Transport Stations Near FRAME HOTEL

Located in the heart of Penang, Malaysia, FRAME HOTEL offers easy access to several public transport stations, making it a convenient choice for travelers looking to explore the city. Just a short walk away from the hotel is the Komtar Bus Terminal, which serves as a major transportation hub in Penang. From here, guests can catch buses to various destinations across the island, including popular tourist spots, shopping centers, and cultural attractions. Another nearby public transport station is the Pengkalan Raja Tun Uda Bus Terminal, which is also within walking distance from FRAME HOTEL. This terminal provides access to buses that connect Penang with other cities in Malaysia, as well as neighboring countries. Travelers staying at FRAME HOTEL can easily hop on a bus from this terminal to explore the surrounding areas or embark on a day trip to nearby attractions. With these convenient public transport options right at its doorstep, FRAME HOTEL offers guests the opportunity to effortlessly navigate Penang and discover all that the city has to offer. Whether you're interested in exploring historical sites, indulging in local cuisine, or shopping for unique souvenirs, the well-connected public transport stations near the hotel make it easy to get around and make the most of your stay in Penang.

A Culinary Adventure Awaits

When it comes to dining options, FRAME HOTEL's surrounding area is a food lover's paradise. Just a short stroll away, you'll find a plethora of restaurants to satisfy every craving. Teksen Restaurant is a local favorite, serving up authentic Malaysian cuisine with a focus on seafood dishes. PINWHEEL RESTO CAFE offers a cozy atmosphere and a menu filled with international delights, perfect for those looking for a taste of home. Halab Penang is a must-visit for Middle Eastern cuisine enthusiasts, with their flavorful kebabs and aromatic rice dishes. WHEELER'S is a popular spot for burger lovers, known for their juicy patties and creative toppings. For a taste of Penang's rich heritage, head to The Forest - Heritage, where you can savor traditional local dishes in a charming setting. Restoran Nasi Kandar Line Clear is another local gem, famous for its fragrant rice and flavorful curries. Tai Tong Restaurant is a great option for those craving Chinese cuisine, with their extensive menu featuring classic dishes and dim sum. Holy Guacamole - Love Lane is a vibrant Mexican eatery, offering a wide range of tacos, burritos, and refreshing margaritas. Lagenda House & Cafe is a cozy spot that serves up a mix of Western and Asian dishes, perfect for a casual meal. And if you're in the mood for a variety of local street food, head to Sungai Pinang Food Court (Astaka Sungai Pinang), where you can indulge in a wide array of flavors and dishes. With such a diverse range of dining options just steps away from the hotel, you'll never run out of culinary adventures to embark on during your stay at FRAME HOTEL.

Shop 'til You Drop at Vibrant Shopping Landmarks

Located in the heart of Penang, FRAME HOTEL is surrounded by an array of exciting shopping landmarks. Just a short stroll away, you'll find Fuan Wong, a popular store offering a wide range of traditional Chinese herbs and medicines. For those looking for unique souvenirs and handicrafts, Siddhi Gifts & Crafts is a must-visit, offering a diverse selection of locally-made products. Penang Plaza is also nearby, a bustling shopping mall where you can shop for fashion, electronics, and more. If you're a fan of flea markets, both Lorong Kulit Flea Market and Macallum Street Night Market are within walking distance, offering a treasure trove of vintage items, antiques, and local street food. And for those who love animals, a visit to Penang SPCA is highly recommended, where you can support a good cause and perhaps even find a furry friend to bring home. With so many shopping options just steps away from FRAME HOTEL, you'll be spoilt for choice during your stay in Penang.

Affordable Luxury at FRAME HOTEL in Penang

Experience the perfect blend of comfort and affordability at FRAME HOTEL in Penang, Malaysia. With an average room price of just $44, this stylish hotel offers exceptional value for money, allowing you to make the most of your stay without breaking the bank. Compared to the average price of a hotel room in Penang, which stands at $69, FRAME HOTEL offers unbeatable rates without compromising on quality. Whether you're a budget-conscious traveler or simply looking for a great deal, this hotel provides a fantastic option for those seeking affordable luxury in the heart of Penang. At FRAME HOTEL, you can expect nothing less than top-notch amenities, contemporary decor, and impeccable service. With its strategic location, you'll have easy access to the city's vibrant attractions and cultural landmarks, making it the perfect base for exploring all that Penang has to offer. Book your stay at FRAME HOTEL today and experience the best of Penang without breaking your budget.

Clean, Comfortable, and Welcoming Hotel with Delicious Breakfast

Guests at FRAME HOTEL in Penang, Malaysia have consistently praised the hotel for its cleanliness and comfort. The rooms are spotless and the beds are comfortable, ensuring a restful stay for all guests. The hotel's air conditioning system is also highly efficient, providing a cool and comfortable atmosphere throughout the rooms. One of the standout features of FRAME HOTEL is its delicious breakfast. Guests have raved about the breakfast provided, describing it as fantastic and delicious. The hotel offers a wide variety of options to cater to different tastes and dietary preferences. Whether you prefer a hearty meal or a light bite, the breakfast at FRAME HOTEL is sure to satisfy your cravings. In addition to the impeccable cleanliness and delightful breakfast, the staff at FRAME HOTEL are known for their friendliness and welcoming nature. Guests have been impressed by the warm and helpful attitude of the staff, who go above and beyond to ensure a pleasant stay for every guest. Their friendly demeanor and willingness to assist create a welcoming atmosphere that makes guests feel right at home. Overall, guests have had a positive experience at FRAME HOTEL in Penang, Malaysia. From the cleanliness and comfort of the rooms to the delicious breakfast and friendly staff, this hotel offers everything needed for a memorable stay. Whether you're traveling for business or leisure, FRAME HOTEL is a top choice that comes highly recommended by its satisfied guests.

Exceptional Customer Ratings at FRAME HOTEL

FRAME HOTEL in Penang, Malaysia has garnered exceptional customer ratings, making it a top choice for travelers seeking a memorable stay. With an overall rating of 8.9, this hotel has consistently impressed guests with its outstanding service and value for money. One of the standout features of FRAME HOTEL is its excellent staff performance, which has earned a remarkable rating of 9.1. The dedicated and friendly staff go above and beyond to ensure that guests have a comfortable and enjoyable stay. Whether it's providing helpful local recommendations, assisting with bookings, or attending to any requests, the staff at FRAME HOTEL are always ready to assist with a warm smile. Furthermore, guests have praised the hotel's impeccable cleanliness, giving it a rating of 9.2. The rooms and common areas are meticulously maintained, creating a welcoming and hygienic environment for guests. From the spotless bathrooms to the crisp linens, every detail is taken care of to ensure a pleasant and relaxing stay at FRAME HOTEL.

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Amenities and facilities

Excellent8.3

Facilities

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Malay
  • Thai
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Cleanliness and safety
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Rooms sanitized between stays
  • Staff trained in safety protocol
  • Sterilizing equipment
Services and conveniences
  • Air conditioning in public area
  • Daily housekeeping
  • Elevator
  • Food delivery
  • Luggage storage
  • Smoke-free property
  • Smoking area unavailable
For the kids
  • Family/child friendly
  • Family room
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [nearby]
Available in all rooms
  • Accessible by elevator
  • Adjustable height hand-held shower wand
  • Air conditioning
  • Clothes rack
  • Complimentary tea
  • Desk
  • Electric kettle
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Mirror
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Slippers
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Wi-Fi [free]
  • Window

Location

2F, Lorong Selamat, Georgetown, Penang, Malaysia, 10400

Exceptional9.0

Location

Airports
  • Penang International Airport (PEN)
    14.8 km
  • Sultan Abdul Halim Airport (AOR)
    86.8 km
Public transportation
  • Komtar Bus Terminal
    750 m
  • Pengkalan Raja Tun Uda Bus Terminal
    1.9 km
Hospital or clinic
  • Lim Skin Specialist Clinic
    230 m
Shopping
  • Gurney Plaza
    2.8 km
Convenience store
  • 7 Eleven
    110 m
Cash withdrawal
  • ATM
    230 m

What's nearby

Popular landmarks
  • Cheong Fatt Tze - The Blue Mansion
    1.0 km
  • Armenian Street
    1.2 km
  • Khoo Kongsi
    1.4 km
  • Pinang Peranakan Mansion
    1.7 km
  • Chew's Jetty
    1.7 km
  • Penang Fort Cornwallis
    2.0 km
  • Kek Lok Si Temple
    6.2 km
  • Batu Ferringhi Beach
    10.4 km
  • Entopia
    12.6 km
  • Escape Theme Park
    12.7 km
Nearby landmarks
  • Penang New World Park
    90 m
  • Sentral Technology College Penang
    190 m
  • Nagore Square
    230 m
  • Lim Skin Specialist Clinic
    230 m
  • Guardian Pharmacy
    250 m
  • Giant
    280 m
  • Penang Time Square
    300 m
  • The One Academy Penang
    310 m
  • Penang Plaza
    330 m
  • Australian Consulate General
    340 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Effective 1 June 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4- and 5-star hotels and MYR 2 per room per night for 0- to 3-star hotels. The property’s star rating will be in accordance to the rating from the Local Council, and should the rating differ from the website, the Local Council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein.
  • Children who aged 13 and above considered as adults and need to pay extra headcount (when exceed room capacity) upon check in. No extra bedding adding service. Please follow the room capacity rules to prevent any extra headcount charges.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
  • Check-out from12:00
Getting around
  • Distance from city center1km
  • Travel time to airport (minutes)37
The property
  • Year property opened2019
  • Number of floors9
  • Number of rooms 49
  • Most recent renovation2019

Property announcements

Frame Hotel enforces a no smoking policy in all guestrooms and enclosed public areas. Smoking is only permitted in designated smoking areas. A cleaning fee of RM500 will be imposed upon the guest(s) concerned should there be smoking activity detected in guestrooms. Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited as well. These items and activities will be treated as smoking and the cleaning fee will be applicable.

Hotel requires a deposit of RM100 (CASH) for incidental charges upon check-in. Deposit will be fully refund upon check out with the condition of no damages caused.

Reviews of FRAME HOTEL from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

Agoda logo
8.8

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 10
  • 9.6
  • 8.8
  • 9.6
  • 9.2
  • 10
  • 10
  • 7.6
  • 10

Most recent

  • Cleanliness score 9.2 out of 10 and is a high score in Penang
    Cleanliness9.2
  • Service score 9.1 out of 10 and is a high score in Penang
    Service9.1
  • Value for money score 9.1 out of 10 and is a high score in Penang
    Value for money9.1
  • Location score 9 out of 10 and is a high score in Penang
    Location9.0
  • Facilities score 8.3 out of 10 and is a high score in Penang
    Facilities8.3
High score for Penang

Rating

9+ Exceptional (1,464)
8-9 Excellent (364)
7-8 Very Good (349)
6-7 Good (75)
<6 Below Expectation (98)

Review summary

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This hotel is highly recommended by guests due to its prime location with easy access to a variety of local food options. The staff has received many compliments for being friendly and helpful. The rooms are spacious, clean, and come with comfortable beds. It's an ideal choice for foodies who value convenience. Guests have found it to be a great value for their money.

Some guests mentioned soundproofing issues; management could improve to enhance experience.

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Location

Mentioned in 191 reviews
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93% Positive
sentiment-negative-indicator
6% Unfavourable

Cleanliness

Mentioned in 162 reviews
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90% Positive
sentiment-negative-indicator
9% Unfavourable

Service

Mentioned in 96 reviews
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91% Positive
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8% Unfavourable

Room size

Mentioned in 78 reviews
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94% Positive
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5% Unfavourable

Value for money

Mentioned in 51 reviews
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90% Positive
sentiment-negative-indicator
9% Unfavourable

Soundproofing

Mentioned in 30 reviews
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20% Positive
sentiment-negative-indicator
80% Unfavourable

Parking

Mentioned in 29 reviews
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31% Positive
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68% Unfavourable

Room comfort

Mentioned in 29 reviews
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79% Positive
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20% Unfavourable

Walkability

Mentioned in 27 reviews
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96% Positive
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3% Unfavourable
Showing 2,350 verified guest comments
Changed to review page 1
  1. 9.2
    Exceptional
    LYE from Singapore
    Group
    Deluxe Triple
    Stayed 1 night in December 2025

    “Exceptional”

    The hotel is conveniently located near New World Park and Macalister Lane, offering a wide array of food options within easy reach. The room itself was decent; however, the bed and pillows were noticeably softer than during our previous stay a year ago, which may impact comfort for some guests. Bottled water and basic amenities were provided, which is always a nice touch. However, the air conditioning unit was a letdown; even when set to 17 degrees, the room felt stuffy and inadequate in cooling. On a positive note, the staff were friendly and helpful, enhancing the overall experience during our stay. For those driving, ample parking space is available nearby, making it convenient for guests with vehicles.Overall, the hotel offers a great location and friendly service, improvements in air conditioning and bedding quality would make for a more enjoyable experience.

    Reviewed December 26, 2025
  2. 10.0
    Exceptional
    Rudy from Indonesia
    Couple
    Deluxe Triple
    Stayed 3 nights in March 2025

    “The Perfect Stay Experience”

    The accommodation is very satisfactory with maintained cleanliness and complete facilities, including fast Wi-Fi. The strategic location makes access to shopping centers easy and pedestrian-friendly, ideal for exploring the surrounding area. The staff is also very helpful and friendly, adding to the comfort during the stay. Overall, this experience is truly amazing and highly recommended for anyone looking for a pleasant place to stay.

    Reviewed October 24, 2025
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  3. 10.0
    Exceptional
    KOK from Australia
    Couple
    Deluxe Twin
    Stayed 7 nights in July 2025

    “Comfort & Location”

    We feel so welcome and always enjoy our stay at this hotel whenever we come for our holidays to Penang. I find the staff are friendly and helpful. The room is spacious and clean. Good housekeeping. No problem for a good night sleep apart from the usual noises in the early part of the day. Eateries are within walking distance from the hotel and we are sure you will find the food that you are looking for. Grab is the way to transport to go around Penang as the fare is cheap. Just get the app on your phone. Hope you will enjoy your stay as well as we do.

    Reviewed August 06, 2025
  4. 10.0
    Exceptional
    Rudy from Indonesia
    Couple
    Deluxe Triple
    Stayed 3 nights in May 2025

    “Perfect Stay Experience”

    This accommodation offers a strategic location near shopping centers and easy access to transportation, making it an excellent choice. The bathrooms are clean and well-maintained, while the housekeeping service is always responsive. Comfortable accommodations and complete facilities make the stay experience very satisfying. The friendly and professional staff adds positive value during the stay here.

    Reviewed October 24, 2025
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  5. 10.0
    Exceptional
    Joyce from Singapore
    Couple
    Standard Twin
    Stayed 5 nights in January 2025

    “Comfortable room. Will definitely stay in Frame Hotel again!!”

    Am happy and satisfied that I chose Frame Hotel for my 5 nights' stay. No regrets at all! Staff : Friendly, helpful and always smiling. Room : Spacious twin room. Had no issue opening two medium sized luggage (24") at the same time. I love it that the room has a column of storage (like pigeon holes) to store my daily shopping. :) Room and toilet are clean. The air con was strong and cooling. Location : Hotel is not along the main busy street. So it is easy for Grab drivers to pick up/drop off passengers. Quite a number of eatries around the hotel. Turn left and there is 65C Ondo bakery (opens at 9am) and across the street is New World Park Food City. Both within 2 mins walk from hotel. Turn right and there is the New Lane night food market (around 10 mins walk). Many cafe within walking distance (10~20 mins walk). There is also Giant Supermarket near the hotel. Walkable to Komtar, 1st Avenue Mall and Pragin Mall (within 20~30 mins walk as I am a slow walker). Amenities/Facilites : Hotel does offer bottled mineral water. There is a water dispenser at the hotel lobby. Not to worry if you run out of drinking water. There is a weighing scale in the lobby as well for guests to weigh their luggage. Very thoughtful. The only downside is the TV. Reception was bad and not many channels to offer. Frame Hotel as surpassed my exception. Will definitely choose to stay here when I visit Penang again. :)

    Reviewed January 26, 2025
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