2024
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Awarded as a top choice of Agoda travelers in 2024.

Cititel Hotel Penang

4 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

66 Jalan Penang, Georgetown, Penang, Malaysia, 10000

Highlights

Located in heart of Penang

- This neighborhood is preferred by frequent travelers. Properties here...

Hotel yang selesa…dekat dengan tempat menarik..
Check-in [24-hour]

Early check-in when we arrived.
Great View

- Many guests have praised the view at this property

The room is very beautiful with an ocean view.
Great Breakfast

- Many guests have praised the breakfast at this property

Really enjoy the stay, in particular on the breakfast menu
820 meters to public transportation

820 meters to public transportation - Komtar Bus Terminal is within 820 meters

Facilities

Free Wi-Fi

Swimming pool

Free parking

Front desk [24-hour]

Fitness center

Restaurants

Bar

Massage

About us

Cititel Hotel Penang offers modern comfort and heritage charm for two travelers. Enjoy a rooftop pool with stunning city views and themed dining featuring local cuisine. Located in Georgetown, a UNESCO World Heritage site, it’s an ideal base to explore cultural gems and unique art installations. Cititel Hotel Penang, located in the heart of Georgetown, offers travelers a chance to explore the area's rich history, street art, and stunning architecture. The hotel features luxurious amenities such as an indoor pool and sauna for relaxation after a day of sightseeing. Rooms are equipped with air conditioning, complimentary Wi-Fi, refreshing showers, and some have captivating city views. Nearby attractions include Prangin Mall for shopping, Chew's Jetty for local culture, and the iconic street art of George Town, all within easy reach. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

33 travelers have booked today.

Location 8.9
Service 8.6
Cleanliness 8.4
Value for money 8.3

Based on 19,940 verified reviews

Location

8.9

Service

8.6

Cleanliness

8.4

Value for money

8.3

Facilities

8.2

Room comfort and qua...

7.6

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Nearest transportation options

Komtar Bus Terminal is within 0.82 km

Pengkalan Raja Tun Uda Bus Terminal is within 1.3 km

See map

8.9Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
More details on walking
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There are 280 places in walking distance!

Parking
FREE
Walkable places
The Rainbow Skywalk and Observatory Deck
60 m
Soho Free House
60 m
Omegatec
100 m
Oriental Arts & Antiques
160 m
Happy Holidays tours
170 m
Popular landmarks
Cheong Fatt Tze - The Blue Mansion
240 m
Armenian Street
720 m
Khoo Kongsi
910 m
Pinang Peranakan Mansion
990 m
Penang Fort Cornwallis
1.2 km
Closest landmarks
R&B Pub
80 m
Silver-Econ Travel
170 m
Chinatown - Penang
230 m
24 Express
230 m
Hainan Temple
240 m

Good to know

Value for money8.3
Distance to city center1 km.Km
Location rating8.9
Nearest airportPenang International Airport (PEN)
Distance to airport15.3 km

Rooms available at Cititel Hotel Penang

Very good
Room comfort & quality

7.6

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Based on 17022 reviews from verified travelers

Deluxe Double
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Superior Twin
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds
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Standard Double
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Superior Double
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Standard Twin
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior Room
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Deluxe Room
...
  • Room size: 22 m²/237 ft²
  • 1 king bed
  • 1 king bed
Enter dates to see prices
Deluxe Twin
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Standard Room
...
  • Room size: 22 m²/237 ft²
  • 2 single beds and 1 king be...
  • 2 single beds and 1 king be...
Enter dates to see prices
Deluxe Room
...
  • Room size: 22 m²/237 ft²
  • 2 single beds and 1 king be...
  • 2 single beds and 1 king be...
Enter dates to see prices

Frequently asked questions

Cititel Hotel Penang features free fitness center that is opportunely situated at the tip of your finger, allowing you to get your daily training session in at any hour of the day so you can spend your holiday the way you want. For more details, please contact the property for more information.

Yes! Cititel Hotel Penang offers dry cleaning service that is accessible all throughout your stay, ensuring that you're always looking confident in your favorite outfit. Please contact the property for more information.

At Cititel Hotel Penang, visitors can take part in contactless check-in and check-out option provided by this property for your convenience and safety.

The average travel time to get from Cititel Hotel Penang to the airport is 20 minutes, but please keep in mind that the travel time may differ based on traffic, weather conditions, and time of day.

Cititel Hotel Penang has a total of 16 floors.

Cititel Hotel Penang has a total of 360 rooms.

65.0% of our verified customer reviews have given an optimistic review and comments about this property's view. You can look up on more detailed customer reviews, and comments for Cititel Hotel Penang down in the review section.

Past solo travelers that have stayed at this property have given Cititel Hotel Penang an average rating of 8.4. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

Past families with older children that have stayed at this property have given Cititel Hotel Penang an average rating of 8.4. You can search for more specific customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.

Cititel Hotel Penang’s community is Georgetown which comprises of popular restaurants such as Foong Wei Heong Restaurant, Restoran Nasi Kandar Line Clear, and PINWHEEL RESTO CAFE.

This property has an indoor venue for your special get together. Big events and gatherings like weddings and private events can be organized at Cititel Hotel Penang. Services for in-house catering are available to help your event go smoothly.

More about Cititel Hotel Penang

More about Cititel Hotel Penang

Experience Luxury and Convenience at Cititel Hotel Penang

Welcome to Cititel Hotel Penang, a luxurious 4-star hotel conveniently located in the heart of Penang, Malaysia. With its prime location, this hotel offers easy access to the city's main attractions, business districts, and shopping centers, making it an ideal choice for both leisure and business travelers. Built in 1997, Cititel Hotel Penang boasts a rich history and a reputation for providing exceptional service and top-notch facilities. The hotel features 360 well-appointed rooms, each designed with comfort and elegance in mind. Whether you're traveling alone, with a partner, or with your family, there is a room to suit your needs and preferences. Check-in at Cititel Hotel Penang begins at 03:00 PM, allowing you ample time to settle in and start exploring the vibrant city. The check-out time is until 12:00 PM, giving you a leisurely morning to enjoy a delicious breakfast or take a dip in the hotel's refreshing pool before bidding farewell to this remarkable hotel. Families traveling with children will find that Cititel Hotel Penang offers a child policy that ensures a comfortable stay for everyone. While children may not stay free of charge, the hotel does provide extra services and amenities for families, ensuring that your little ones have a memorable and enjoyable experience. Conveniently located just 20 minutes away from the airport, Cititel Hotel Penang provides easy access for travelers arriving or departing from Penang. Additionally, its proximity to the city center, which is only 1 km away, allows guests to explore the vibrant streets, indulge in local delicacies, and immerse themselves in the rich cultural heritage of Penang. At Cititel Hotel Penang, you can expect nothing less than a luxurious and convenient stay. With its prime location, comfortable rooms, and exceptional service, this hotel is the perfect choice for travelers looking to experience the best that Penang has to offer.

Endless Entertainment at Cititel Hotel Penang

When it comes to entertainment, Cititel Hotel Penang leaves no stone unturned. Whether you're in the mood for some retail therapy, relaxation, or a fun night out, this hotel has got you covered. With an array of shops within its premises, you can indulge in some retail therapy without even leaving the hotel. From fashion boutiques to souvenir shops, there's something for everyone to enjoy. If you're in need of some pampering, head to the hotel's massage center where skilled therapists will melt away your stress and tension. For a truly rejuvenating experience, take a dip in the hot tub or unwind in the sauna. These facilities are perfect for unwinding after a long day of exploring the vibrant city of Penang. Looking for some entertainment in the evening? Look no further than the shared lounge/TV area, where you can relax and catch up on your favorite shows or movies. And for those who love to sing their hearts out, the hotel also offers a karaoke room where you can belt out your favorite tunes with friends and family. With such a wide range of entertainment facilities, Cititel Hotel Penang ensures that your stay is filled with endless fun and relaxation.

Stay Active at Cititel Hotel Penang's Sports Facilities

Cititel Hotel Penang offers a range of top-notch sports facilities to keep guests active and energized throughout their stay. Dive into the refreshing waters of the indoor pool, perfect for a relaxing swim or invigorating workout. Whether you prefer to do laps or simply unwind after a long day of exploring Penang, the indoor pool provides a serene and tranquil environment for all guests to enjoy. For fitness enthusiasts, the hotel boasts a fully-equipped fitness center that caters to all levels of fitness. With state-of-the-art equipment and a spacious layout, guests can engage in a variety of exercises to stay in shape. From cardio machines and weightlifting equipment to yoga mats and exercise balls, the fitness center has everything you need for a comprehensive workout. Best of all, access to the fitness center is complimentary for all guests, allowing you to maintain your fitness routine without any additional cost. So whether you're looking to take a refreshing dip or break a sweat, Cititel Hotel Penang's sports facilities have got you covered. Stay active and make the most of your stay at this exceptional hotel in Penang, Malaysia.

Convenience Facilities at Cititel Hotel Penang

At Cititel Hotel Penang, convenience is at the forefront of their offerings. With a range of facilities and services designed to make your stay hassle-free, you can truly relax and enjoy your time in Penang. One of the standout features of the hotel is its 24-hour room service, ensuring that you can satisfy your cravings at any time of the day or night. Whether it's a late-night snack or a full meal, the dedicated staff will deliver it right to your doorstep. Additionally, the hotel offers laundry service and dry cleaning, allowing you to keep your clothes fresh and clean throughout your stay. For added peace of mind, Cititel Hotel Penang provides safety deposit boxes to store your valuables securely. The concierge is also available to assist with any queries or requests you may have, ensuring a smooth and enjoyable stay. Stay connected with complimentary Wi-Fi in all rooms and public areas, allowing you to easily keep in touch with loved ones or catch up on work. For those who prefer to smoke, there is a designated smoking area available. With luggage storage and daily housekeeping services, you can rest assured that your belongings are well taken care of, and your room is kept clean and tidy. Cititel Hotel Penang truly goes above and beyond to provide convenience and comfort for its guests.

Convenient Transport Facilities at Cititel Hotel Penang

At Cititel Hotel Penang, we understand the importance of convenient transportation options for our guests. Whether you are exploring the vibrant city of Penang or need to get to important meetings, we have a range of transport facilities to suit your needs. For those looking to explore the city, our hotel offers tours to popular attractions in Penang. Our knowledgeable and friendly staff can help you plan your itinerary and provide recommendations on the best places to visit. If you prefer to venture out on your own, we also offer car hire services, allowing you to explore the city at your own pace. Parking is a breeze at Cititel Hotel Penang. We provide valet parking and have a secure car park onsite, ensuring that your vehicle is safe and easily accessible. Best of all, our car park is free of charge for hotel guests, making it convenient and cost-effective. If you prefer to use public transportation, our hotel also offers a taxi service, making it easy for you to get around the city hassle-free. With our range of transport facilities, Cititel Hotel Penang ensures that your stay in Penang is convenient and stress-free. Whether you want to explore the city or attend important meetings, we have everything you need to make your travel experience enjoyable.

Luxurious Comfort Awaits at Cititel Hotel Penang

At Cititel Hotel Penang, guests are welcomed into a world of comfort and sophistication, where every room is designed to provide an exceptional stay. Each accommodation features air conditioning for a refreshing retreat from the tropical heat, ensuring that you can unwind in perfect comfort. The thoughtful inclusion of blackout curtains allows for a restful night's sleep, while the daily newspaper keeps you updated on the latest happenings around the globe. For entertainment, guests can indulge in a selection of in-house movies or enjoy a variety of channels on the satellite/cable TV, making it easy to relax after a day of exploration. The spacious rooms also come equipped with a separate living room, providing an ideal space for relaxation or socializing. For those who appreciate the finer details, bathrobes are provided for added luxury, while a hair dryer and premium toiletries enhance your personal care routine. The mini bar is stocked with refreshments, and a coffee/tea maker allows you to brew your favorite beverages at your leisure. Additionally, complimentary bottled water ensures you stay hydrated throughout your stay. At Cititel Hotel Penang, every room facility is designed to elevate your experience, making your visit truly unforgettable.

Indulge in a Culinary Delight at Cititel Hotel Penang

At Cititel Hotel Penang, guests can embark on a gastronomic journey like no other with its array of dining facilities. Whether you're craving a quick bite or a leisurely meal, the hotel has something to satisfy every palate. Start your day off right with a delectable breakfast buffet at the on-site restaurant, where you can indulge in a variety of local and international dishes. For those in need of a caffeine fix, the coffee shop offers a cozy ambiance and a selection of aromatic brews to awaken your senses. Additionally, the hotel provides 24-hour room service, ensuring that you can enjoy a delicious meal in the comfort of your own room at any time. If you're looking for halal options, the hotel also boasts a halal restaurant, where you can savor authentic Malaysian cuisine prepared with the freshest ingredients. With daily housekeeping, you can rest assured that your dining experience will be accompanied by impeccable service and a clean, inviting atmosphere. Whether you're a food enthusiast or simply looking for a convenient dining experience, Cititel Hotel Penang has everything you need to satisfy your cravings.

Comfortable and Versatile Room Options at Cititel Hotel Penang

Cititel Hotel Penang offers a variety of well-appointed rooms designed to suit different travel needs. Guests can choose from the Deluxe Double, Standard Double, and Superior Double rooms, each spanning 22 square meters and featuring a comfortable double bed. For those traveling with friends or family, the Standard Twin and Superior Twin rooms provide two single beds within the same spacious area, perfect for shared stays. Additionally, the Deluxe Twin rooms offer an extra touch of comfort with two single beds, all within a cozy 22-square-meter space. Booking these room types through Agoda ensures you receive the best prices available, allowing you to enjoy your stay without worrying about hidden costs. The platform offers a seamless and hassle-free booking experience, making it easy to secure your ideal room quickly and securely. Whether you're traveling solo, as a couple, or with companions, Cititel Hotel Penang's diverse room options are designed to provide a comfortable and convenient home away from home.

Discover the Vibrant Charm of Georgetown, Penang

Welcome to Georgetown, a captivating neighborhood in Penang, Malaysia that seamlessly blends rich history, vibrant culture, and mouthwatering cuisine. As a UNESCO World Heritage Site, Georgetown is a treasure trove of colonial architecture, colorful street art, and bustling markets, making it a must-visit destination for travelers seeking an authentic Malaysian experience. Immerse yourself in the enchanting streets of Georgetown, where every corner tells a story. Explore the iconic Clan Jetties, a series of wooden waterfront settlements that offer a glimpse into the city's past. Wander through the bustling Little India, a vibrant neighborhood filled with aromatic spices, colorful textiles, and ornate temples. Discover the intricate street art that adorns the walls, showcasing the creative spirit of the local artists. When it comes to food, Georgetown is a true paradise for food lovers. Indulge in the famous Penang street food, from mouthwatering Char Kway Teow to delicious Hokkien Mee. Don't miss out on the chance to savor the local delicacies like Penang Laksa and Cendol, which are sure to tantalize your taste buds. After a day of exploring, unwind at one of the many charming cafes or trendy bars, where you can sip on a refreshing beverage and soak in the vibrant atmosphere of this captivating neighborhood.

Convenient Transportation Options from the Nearest Airports to Cititel Hotel Penang

Located in the heart of Georgetown, Penang, Cititel Hotel Penang is easily accessible from the nearest airports in Penang, Malaysia. Whether you arrive at Penang International Airport or Sultan Abdul Halim Airport, you can choose from various transportation options to reach the hotel conveniently. If you arrive at Penang International Airport, the most convenient way to reach Cititel Hotel Penang is by taking a taxi. The airport is approximately 18 kilometers away from the hotel, and the taxi ride takes around 30 minutes, depending on the traffic. Taxis are readily available at the airport, and the fare is metered. Alternatively, you can also book a private airport transfer in advance for a hassle-free journey to the hotel. For those arriving at Sultan Abdul Halim Airport, located in Alor Setar, Kedah, the best way to reach Cititel Hotel Penang is by taking a taxi or a private car. The airport is approximately 135 kilometers away from the hotel, and the journey takes around 2 hours, depending on the traffic. Taxis are available at the airport, and you can negotiate the fare with the driver. Alternatively, you can book a private car transfer beforehand to ensure a smooth and comfortable journey. No matter which airport you arrive at, reaching Cititel Hotel Penang is a breeze. The hotel's central location in Georgetown allows easy access to popular attractions, shopping malls, and dining options, making it an ideal choice for both leisure and business travelers visiting Penang, Malaysia.

Discover the Rich Heritage and Vibrant Culture near Cititel Hotel Penang

Situated in the heart of Penang, Cititel Hotel Penang is surrounded by a plethora of iconic landmarks and attractions that showcase the rich heritage and vibrant culture of this enchanting city. Just a stone's throw away from the hotel, you will find the Pinang Peranakan Mansion, a beautifully restored museum that offers a glimpse into the fascinating Peranakan culture. Marvel at the intricate architecture and explore the exquisite collections of antiques and artifacts that depict the unique blend of Chinese and Malay influences. For those seeking a taste of Penang's maritime history, Chew's Jetty is a must-visit attraction. This wooden waterfront settlement provides a glimpse into the lives of the Chew Clan, who have resided here for generations. Take a leisurely stroll along the jetty and soak in the picturesque views of the sea and traditional wooden houses. Another architectural marvel near the hotel is the Cheong Fatt Tze - The Blue Mansion. This iconic indigo-colored mansion is a UNESCO World Heritage Site and showcases the elegance of 19th-century Chinese architecture. Step inside and be transported back in time as you explore the opulent interiors and learn about the fascinating history of this historic mansion. Immerse yourself in the rich Chinese heritage of Penang by visiting the Khoo Kongsi, a grand ancestral temple that dates back to the 19th century. Admire the intricate woodcarvings, vibrant murals, and ornate architecture that make this temple a true masterpiece. History enthusiasts will also appreciate a visit to Penang Fort Cornwallis, the largest standing fort in Malaysia. Explore the ancient cannons, barracks, and historical artifacts that tell the story of Penang's colonial past. Art lovers will be delighted by the vibrant street art scene in George Town. Take a leisurely walk along Armenian Street and discover an array of captivating murals and sculptures that adorn the walls of the city. Each artwork tells a unique story and adds a touch of creativity to the city's streets. Nature enthusiasts can escape the bustling city and find tranquility at the Penang Botanical Gardens. Explore the lush greenery, vibrant flower beds, and serene lakes as you take a leisurely stroll through this tropical paradise. For a unique experience, head to the Upside Down Museum, where everything is flipped upside down. Let your imagination run wild as you explore the various themed rooms and capture gravity-defying photos. Lastly, don't miss the opportunity to visit the Dharmikarama Burmese Temple, the oldest Burmese temple in Malaysia. Admire the stunning architecture, intricate carvings, and peaceful ambiance of this spiritual sanctuary. With its prime location near these iconic landmarks and attractions, Cititel Hotel Penang offers the perfect base for exploring the rich heritage and vibrant culture of Penang, Malaysia.

Convenient Public Transport Stations near Cititel Hotel Penang

Cititel Hotel Penang is ideally located near two major public transport stations, making it a convenient choice for travelers looking to explore Penang. The hotel is just a short walk away from Komtar Bus Terminal, one of the main transportation hubs in the city. From here, guests can easily access various bus routes that connect to different parts of Penang, including popular tourist attractions, shopping malls, and heritage sites. Another nearby public transport station is Pengkalan Raja Tun Uda Bus Terminal, which is also within walking distance from the hotel. This terminal offers a wide range of bus services, including routes that connect Penang to other states in Malaysia. Whether you're planning to explore the vibrant streets of Georgetown or venture further to discover the beauty of Penang Island, these public transport stations near Cititel Hotel Penang provide convenient and affordable options for getting around.

Diverse Dining Options Near Cititel Hotel Penang

When it comes to dining, guests at Cititel Hotel Penang are spoilt for choice with an array of restaurants just steps away. Start your culinary journey at Teksen Restaurant, a local favorite known for its authentic Chinese cuisine and mouthwatering seafood dishes. For a cozy and relaxed atmosphere, head to PINWHEEL RESTO CAFE, where you can savor delicious Western and Asian fusion dishes. If you're in the mood for Middle Eastern flavors, Halab Penang is the place to be, offering a variety of delectable kebabs, hummus, and falafel. Craving some local street food? Make your way to Restoran Nasi Kandar Line Clear, where you can enjoy Penang's famous nasi kandar, a flavorful rice dish with a variety of curries and side dishes. For a taste of traditional Chinese cuisine, Tai Tong Restaurant is a must-visit, serving up classic dishes in a charming setting. Looking for a lively atmosphere and Mexican delights? Holy Guacamole - Love Lane is the perfect spot, offering a range of tacos, burritos, and refreshing margaritas. Lagenda House & Cafe is another great option, providing a fusion of Malaysian and Western dishes in a cozy setting. Lastly, for a wide variety of local hawker fare, head to Sungai Pinang Food Court (Astaka Sungai Pinang), where you can indulge in Penang's famous street food delights. With such a diverse range of dining options, guests at Cititel Hotel Penang are sure to satisfy their taste buds and experience the vibrant culinary scene of Penang.

Shop 'til You Drop

Located in the heart of Penang, Cititel Hotel Penang is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shopaholics. Just a stone's throw away, you'll find Fuan Wong, Hong Giap Hang, and Penang Plaza, where you can indulge in a retail therapy session like no other. For those who prefer a more unique shopping experience, head over to Macallum Street Night Market or Lorong Kulit Flea Market, where you can browse through a wide array of local handicrafts, antiques, and vintage finds. And if you're in the mood for some aquatic exploration, don't miss out on a visit to Chew Thean Yang Aquarium, where you can marvel at the vibrant marine life. For those looking for authentic local crafts, Seang Hin Leong Rattan and Bamboo Craft and Siddhi Gifts & Crafts offer a treasure trove of handmade souvenirs. And for a heartwarming experience, pay a visit to Penang SPCA, where you can support a good cause and maybe even find a furry friend to take home. Last but not least, don't forget to explore the bustling Chowraster Bazaar, where you can immerse yourself in the vibrant local culture and sample delicious street food. With so many shopping landmarks at your doorstep, Cititel Hotel Penang is the perfect base for a memorable shopping adventure in Penang.

Affordable Luxury at Cititel Hotel Penang

Experience the perfect blend of comfort and affordability at Cititel Hotel Penang. With an average price of just $61 per room, this hotel offers exceptional value for money, allowing you to make the most of your stay in Penang without breaking the bank. Compared to the average price of a hotel room in Penang, which stands at $69, Cititel Hotel Penang provides a budget-friendly option without compromising on quality. Whether you are a budget traveler or simply looking for a great deal, this hotel offers unbeatable prices without compromising on the amenities and services you deserve. At Cititel Hotel Penang, you can enjoy spacious and well-appointed rooms, modern facilities, and a prime location in the heart of Penang. Don't miss out on this fantastic opportunity to experience affordable luxury in one of Malaysia's most vibrant cities.

Excellent Service and Great Location

Cititel Hotel Penang offers excellent service and is situated in a great location. The staff are friendly and provide good hospitality, ensuring a comfortable stay for guests. The rooms are clean and well-maintained, with a nice hotel ambiance. The hotel's convenient location allows easy access to various attractions in Penang. Additionally, guests can enjoy a delicious breakfast and appreciate the value for money offered by this hotel. Overall, Cititel Hotel Penang is highly recommended for its cleanliness, excellent service, and friendly staff.

A Memorable Stay at Cititel Hotel Penang

Discover the perfect blend of comfort, convenience, and exceptional service at Cititel Hotel Penang. With an impressive overall rating of 8.1, this hotel has consistently delighted guests with its outstanding hospitality and top-notch facilities. One of the standout features of Cititel Hotel Penang is its unbeatable location, earning a remarkable rating of 8.7. Situated in the heart of Penang, this hotel provides easy access to the city's most popular attractions, shopping malls, and vibrant dining scenes. Whether you're a history enthusiast exploring the UNESCO World Heritage Site of George Town or a shopaholic seeking retail therapy at nearby malls, this hotel's prime location ensures that you're never far from the action. Guests at Cititel Hotel Penang rave about the impeccable cleanliness, which has earned a commendable rating of 8.1. From the moment you step into the elegant lobby to the pristine rooms, you'll be greeted with a refreshing sense of cleanliness and attention to detail. The dedicated housekeeping team ensures that every nook and cranny is spotless, allowing you to relax and unwind in a hygienic and comfortable environment. The staff performance at Cititel Hotel Penang is truly exceptional, with a remarkable rating of 8.2. From the warm and friendly receptionists at the front desk to the attentive waitstaff in the hotel's restaurants, the staff go above and beyond to make your stay memorable. Whether you need assistance with arranging transportation, recommendations for local attractions, or simply a friendly chat, the staff at Cititel Hotel Penang are always ready to assist with a genuine smile. Indulge in a remarkable stay at Cititel Hotel Penang, where exceptional cleanliness, unbeatable location, and outstanding staff performance await you. Book your stay today and experience the epitome of comfort and convenience in Penang, Malaysia.

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Amenities and facilities

Excellent8.2

Facilities

Most talked about facilities

Languages spoken
  • English
  • Chinese [Mandarin]
  • Japanese
  • Malay
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Gym/fitness
  • Hot tub
  • Karaoke
  • Massage
  • Sauna
  • Swimming pool
  • Swimming pool [indoor]
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte in restaurant
  • Bar
  • Breakfast [buffet]
  • Buffet in restaurant
  • Coffee shop
  • International cuisine in restaurant
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Business facilities
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Indoor venue for special events
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Meetings
  • Postal service
  • Safety deposit boxes
  • Seminars
  • Shared lounge/TV area
  • Shops
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family/child friendly
  • Family room
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Baby cot (upon request)
  • Bathrobes
  • Blackout curtains
  • Coffee/tea maker
  • Complimentary tea
  • Computer
  • Desk
  • Electric kettle
  • Fan
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • Mini bar
  • Non-smoking
  • Refrigerator
  • Satellite/cable channels
  • Sewing kit
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [charges apply]
  • Wi-Fi [free]
  • Window

Food and dining

Restaurants on site
Main Street Cafe
  • Cuisine: Local, Malaysian
Kirishima Japanese Restaurant
  • Cuisine: Japanese
Zhonghua Gourmet Restaurant
  • No additional information available

Location

66 Jalan Penang, Georgetown, Penang, Malaysia, 10000

Excellent8.9

Location

Airports
  • Penang International Airport (PEN)
    15.3 km 26 min drive
  • Sultan Abdul Halim Airport (AOR)
    86.5 km
Public transportation
  • Komtar Bus Terminal
    820 m
  • Pengkalan Raja Tun Uda Bus Terminal
    1.3 km
Hospital or clinic
  • Boom pharmacy
    280 m
Shopping
  • Gurney Plaza
    3.2 km
Convenience store
  • 24 XPRESS
    60 m
Cash withdrawal
  • ATM
    70 m

What's nearby

Popular landmarks
  • Cheong Fatt Tze - The Blue Mansion
    240 m
  • Armenian Street
    720 m
  • Khoo Kongsi
    910 m
  • Pinang Peranakan Mansion
    990 m
  • Penang Fort Cornwallis
    1.2 km
  • Chew's Jetty
    1.3 km
  • Kek Lok Si Temple
    7.0 km
  • Batu Ferringhi Beach
    10.9 km
  • Entopia
    13.3 km
  • Escape Theme Park
    13.3 km
Nearby landmarks
  • The Rainbow Skywalk and Observatory Deck
    60 m
  • Soho Free House
    60 m
  • R&B Pub
    80 m
  • Omegatec
    100 m
  • Oriental Arts & Antiques
    160 m
  • Happy Holidays tours
    170 m
  • Silver-Econ Travel
    170 m
  • Hong Giap Hang
    200 m
  • Coco Island Traveller's Corner
    200 m
  • HS Sam Book Store
    210 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Effective from June 1, 2014, the Penang City Council will be imposing Local Council Fee of MYR 3 per room per night, payable directly to the hotel upon check-in.
  • Additional Tourism Fee for foreigners is also applicable at MYR10/night upon check-in.
  • Please be advised that a Heritage Tax of RM3.00 per room, per night is applicable and must be paid directly at the hotel upon check-in or check-out, as per local government regulations. This tax is not included in the room rate or any pre-paid booking amount.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Distance from city center1 km.Km
  • Travel time to airport (minutes)20
Extras
  • Breakfast charge (unless included in room price)50 MYR
The property
  • Year property opened1997
  • Number of floors16
  • Room voltage240
  • Number of rooms 360
  • Non-smoking rooms/floorsyes
  • Number of restaurants3

Reviews of Cititel Hotel Penang from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.4

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 10
  • 9.2
  • 10
  • 8.0
  • 10
  • 8.0
  • 8.0
  • 10
  • 10

Most recent

  • Location score 8.9 out of 10 and is a high score in Penang
    Location8.9
  • Service score 8.6 out of 10 and is a high score in Penang
    Service8.6
  • Cleanliness score 8.4 out of 10 and is a high score in Penang
    Cleanliness8.4
  • Value for money score 8.3 out of 10 and is a high score in Penang
    Value for money8.3
  • Facilities score 8.2 out of 10 and is a high score in Penang
    Facilities8.2
  • Room comfort and quality score 7.6 out of 10
    Room comfort and quality7.6
High score for Penang

Rating

9+ Exceptional (2,932)
8-9 Excellent (1,588)
7-8 Very Good (2,488)
6-7 Good (1,001)
<6 Below Expectation (820)

Review summary

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This hotel offers quality hospitality and is located conveniently for popular attractions such as Komtar, Prangin Mall, and 1st Avenue Mall. Enjoy clean, comfortable rooms with new furnishings, spacious sea-view areas and comfortable beds with soft pillows. The hotel also offers excellent facilities including restaurants, coffee shops, a massage center, and a music lounge. Any concerns are promptly addressed and the hotel is easily accessible from nearby bus stops.

The hotel's Wi-Fi speed needs improvement with slow connectivity, as mentioned by several guests.

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Showing 8,829 verified guest comments
Changed to review page 1
  1. 10.0
    Exceptional
    Khairul from Malaysia
    Solo traveler
    Superior Double
    Stayed 1 night in May 2025

    “Great Location and Comfortable Stay”

    ChatGPT You said: Propose Agoda review summary for Cititel Penang, base on a commond review in the past 3 month. All rat8ng are 4. ChatGPT said: Here’s a proposed Agoda review summary for Cititel Penang, based on a common theme of recent reviews over the past 3 months with consistent 4-star ratings: Review Summary for Cititel Penang "Comfortable stay in a great location" Guests consistently rate Cititel Penang 4 stars, praising its strategic location in George Town, close to local attractions, eateries, and transport options. Rooms are described as clean, comfortable, and well-maintained, offering good value for money. Many appreciate the friendly and helpful staff, smooth check-in process, and convenient amenities like free parking and in-house dining. While some guests mention that the hotel could benefit from minor updates to decor or facilities, the overall experience is positive and reliable. A solid choice for both business and leisure travelers looking for comfort and convenience in the heart of Penang. Let me know if you want a shorter version or a tone that's more formal, friendly, or promotional. You said: Rearrange for me to write in the review, as it come from me ChatGPT said: Certainly! Here's a version of the review summary rewritten to sound like it's coming from you personally: I had a comfortable and pleasant stay at Cititel Penang. The location is excellent — right in the heart of George Town, with easy access to local attractions, eateries, and public transport. The room was clean, cozy, and well-maintained, offering good value for the price. The staff were friendly and helpful throughout my stay, and the check-in process was smooth. I also appreciated the added conveniences like free parking and the on-site restaurant. While the hotel could use some minor updates in terms of decor and facilities, overall, it was a very good experience. I’d definitely consider staying here again for both business or leisure trips.

    Reviewed May 20, 2025

    Dear Khairul, Warmest Greetings from Cititel Penang. Thank you for choosing to stay with us whilst in Penang. I couldn't be happier after reading your beautiful comments and learning that you love every aspect of our hotel It is with great honored that we were being chosen and we are very delighted to hear that you have had an overall enjoyable stay with us, we hope to be of your service again in the future. Best regards, Amir Hisham General Manager

    Responded May 21, 2025
    Cititel Hotel Penang
  2. 9.6
    Exceptional
    Yin from Malaysia
    Solo traveler
    Superior Twin
    Stayed 3 nights in November 2025

    “3 night stay for work”

    Stayed here for 3 nights and I must say I was pleasantly surprised. First of all, it's in the heart of Georgetown so travelling around that area was convenient for me (aside from the jam that can't be helped). Next, the room assigned to me was clean which is a HUGE DEAL to me. Amenities were all provided as well. One of my favorite things is that there is a water dispenser near the lift area so you can refill your bottles anytime without issue. Staff was also very friendly, my check in & check out was smooth. Bed was clean and comfortable too. Didn't really use the TV much but there are movie channels too which is a plus because some other hotels only provide you with the basic channels. Only thing that was lacking is the parking. The first night I was there, the road to the 2nd floor parking was blocked but thankfully, there was 1 more parking slot available. Second night was ok since 2nd floor parking was open. But the turning to enter the parking was also fairly tight especially if you drive a bigger car so be careful. Overall, I had a comfortable and pleasant stay here and will definitely return.

    Reviewed November 14, 2025

    Dear Yin, Selamat Sejahtera from Cititel Penang Thank you for making Cititel Penang your preferred choice of accommodation whilst in Penang. My team and I are delighted to read that you enjoyed your stay and that our room and services met your expectations. Your comments on the room amenities are incredibly valuable to us as we strive to continuously improve our services and provide every guest with an exceptional experience. We anticipate the opportunity to welcome you back for another stay in the near future. Your comments are incredibly valuable to us as we strive to continuously improve our services and provide every guest with an exceptional experience. I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again. Yours Sincerely, Amir Hisham General Manager

    Responded November 17, 2025
    Cititel Hotel Penang
  3. 9.6
    Exceptional
    Abigail from Malaysia
    Couple
    Standard Double
    Stayed 1 night in June 2025

    “Wonderful stay in this charming hotel”

    This hotel was around in penang since i was a child. It had Y2K luxurious feels which i really like. The nostalgia is what makes it special. I love the room. Pretty spacious with high ceilings, beautiful sea view and a view of E&O, the rain shower is superb and the bed is so comfortable with excellent support. I booked this hotel for a staycay in my own hometown and I'm happy. We slept thru the afternoon only to wake up for some dinner at Kenny hills nearby. We came back after dinner to fall asleep again. The bed was too comfortable. We slept for another 7hrs and woke up to a wonderful breakfast. It fulfilled all expectations and a bit more. It it's the first time i see Japanese natto beans and bonito flakes on the breakfast buffet. The only downside of the stay is the toilet has a strange smell. All staffs are extra polite and accomodating altough we are in a std room. The swimming pool looks fancy with a glass dome above. Good experience indeed Will book again.

    Reviewed June 16, 2025

    Dear Abigail, Warmest Greetings from Cititel Penang. Thank you for choosing to stay with us whilst in Penang. First of all, we appreciate you for taking the time to share with us your stay experience. I am very glad that you enjoyed all the services that we provided during your stay with us. Rest assured that I have already shared your positive feedback to the respective team, it will certainly keep the team inspired and to keep up the good work. Meanwhile, we deeply value your patronage and are committed to providing you with the highest level of service simply because of you as our guest deserve the very best of us. We are always glad to have you as our guest and sincerely look forward to serving you in the nearest future. Best wishes, Amir Hisham General Manager

    Responded June 23, 2025
    Cititel Hotel Penang
  4. 9.2
    Exceptional
    Kathleen from Malaysia
    Couple
    Standard Double
    Stayed 2 nights in January 2026

    “Right in the heart of Georgetown..Perfect!”

    Value for money and the staffs were all very friendly and helpful. We stayed here for 2 nights wanting to roam about the city centre and then went up to Batu Feringgi to stay at Rasa Sayang for the remaining 2 nights just to relax and chill. I must say that after experiencing both hotels, Cititel wins hands down in terms of staff friendliness and helpfulness. Everyone is so warm and friendly and truly helpful from arranging a special cake for my birthday and everyone wishing me happy birthday, even the doorman knew it was my birthday :) The room is very comfortable and the hotel is ideally located in the heart of Georgetown with everything within walking distance. This will definitely be our go-to hotel when we come back to Penang next! Thank you to the team and staff at Cititel for making our stay so warm and welcoming!

    Reviewed January 05, 2026

    Dear Kathleen, Thank you for staying at Cititel Penang and taking the time to leave us an amazing review. I am delighted to hear you enjoyed your stay with us and experienced the Cititel Penang hospitality that we strive to deliver. Your kind compliments will surely motivate our team to continue to provide excellent service from the heart. While we aim to delight guests with outstanding services and amenities. I'm glad to hear that our efforts and meticulous attention to detail result in memorable and exceptional encounters. Meanwhile, we deeply value your patronage and are committed to providing you with the highest level of service simply because of you as our guest deserve the very best of us. We are always glad to have you as our guest and sincerely look forward to serving you in the nearest future. Best regards, Amir Hisham General Manager

    Responded January 06, 2026
    Cititel Hotel Penang
  5. 9.2
    Exceptional
    Christine from Malaysia
    Couple
    Standard Double
    Stayed 3 nights in August 2025

    “Great Location and great stay”

    We stayed here for 3 nights and were greeted with warm smiles and a seamless check-in process. There are sufficient parking spots and room has ceiling fan which is good when the air-conditioning gets too cold. We were given a room which has an amazing view of the ocean. Water pressure is quite strong which is good when you take a shower especially after a long day out. Location is quite central which makes it easy to explore Penang’s heritage sites, local eateries, and shopping spots. Downside is there's this musty smell upon entering the room, not sure if it is the ventilation problem as the smell lingers in the toilet too but goes away after switching on the fan and air-conditioning. Nevertheless, room is clean and overall a pleasant stay.

    Reviewed August 29, 2025

    Dear Christine, Selamat Sejahtera from Cititel Penang Thank you for making Cititel Penang your preferred choice of accommodation whilst in Penang. My team and I are delighted to read that you enjoyed your stay and that our services and room met your expectations. We appreciate the opportunity you have given us to be of service and thank you for your kind recognition of the team's efforts. I am sure the entire team enjoyed attending to your needs as much as you enjoyed being here. We are happy to hear that your overall experience with us was exceptional, and we greatly appreciate your continued loyalty. I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again. Yours Sincerely, Amir Hisham General Manager

    Responded August 31, 2025
    Cititel Hotel Penang
Changed to review page 1

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