Cititel Express Penang Hotel

3 stars out of 5
No. 123, Nordin Street, Georgetown, Penang, Malaysia, 10300

Located in Georgetown’s UNESCO World Heritage Site, Cititel Express Penang offers stunning city views, designated smoking rooms, and a blend of historic charm with modern design, ideal for travelers exploring Penang’s rich culture and attractions. Located in Georgetown, Cititel Express Penang offers air-conditioned rooms, free Wi-Fi, and select city-view accommodations. Guests can enjoy relaxing massages, bicycle rentals, and on-site dining. Nearby attractions include George Town's vibrant murals, Prangin Mall for shopping, iconic street art, colonial architecture, and a renowned street food scene. [Some content may be Generative AI assisted. Inaccuracies may occur.]

Highlights

Located in heart of Penang

Check-in [24-hour]

Airport transfer

Great Breakfast

Great View

Facilities

Free Wi-Fi

Free parking

Spa

Front desk [24-hour]

Restaurant

Massage

Airport transfer

Family room

This property is in high demand!

37 travelers have booked today.

Location 8.7
Cleanliness 8.3
Service 8.2
Value for money 8.2

Based on 18,713 verified reviews

Location

8.7

Cleanliness

8.3

Service

8.2

Value for money

8.2

Room comfort and qua...

7.6

Facilities

7.5

See map

8.7Excellent

Location rating score

Excellent location - 110 meters from city center
Popular neighborhood
Exceptional for walking
More details on walking
Parking
FREE
Walkable places
1st Avenue Mall
160 m
The Swagger Salon
180 m
Hin Bus Depot
190 m
Tech Dome Penang
200 m
Penang House of Music
210 m
Popular landmarks
Armenian Street
810 m
Khoo Kongsi
870 m
Chew's Jetty
1.1 km
Cheong Fatt Tze - The Blue Mansion
1.1 km
Pinang Peranakan Mansion
1.4 km
Closest landmarks
Penang Tourist Guide Association
240 m
Komtar
250 m
Prangin Mall
290 m
Convention 33
300 m
Forestry Department
320 m

Good to know

Value for money8.2
Distance to city center33.7 km
Location rating8.7
Nearest airportPenang International Airport (PEN)
Distance to airport14.3 km

Rooms available at Cititel Express Penang Hotel

Very good
Room comfort & quality

7.6

Family Room
...
  • Room size: 29 m²/312 ft²
  • City view
  • 1 queen bed and 2 single be...
Enter dates to see prices
Standard Twin Room
...
  • Room size: 14 m²/151 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior Room
...
  • Room size: 16 m²/172 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Standard Queen Room
...
  • Room size: 14 m²/151 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Standard Twin (Bed and Breakfast)
...
  • Room size: 14 m²/151 ft²
  • Smoking allowed
Enter dates to see prices
Superior Twin (Bed and Breakfast)
...
  • Room size: 16 m²/172 ft²
  • Smoking allowed
Enter dates to see prices
Standard Room
...
  • Room size: 14 m²/151 ft²
Enter dates to see prices
Standard Room
...
  • Room size: 14 m²/151 ft²
Enter dates to see prices
Standard Room
...
  • Room size: 14 m²/151 ft²
Enter dates to see prices
Double or Twin Standard Room Non-smoking
...
  • Room size: 14 m²/151 ft²
Enter dates to see prices

Frequently asked questions

What actions does Cititel Express Penang Hotel take in terms of hygiene, safety, and cleanliness?

Cititel Express Penang Hotel fulfill our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes well equipped with staff trained in safety protocol, first aid kit, and sterilizing equipment for increased safety precautions and hygiene protocols.

What is the typical travel time to the closest airport from Cititel Express Penang Hotel?

The average travel time to get from Cititel Express Penang Hotel to the airport is 21 minutes, but please take into account that the travel time may fluctuate based on traffic, weather conditions, and time of day.

What interesting attractions are in close proximty of Cititel Express Penang Hotel that are in walking range?

While residing at Cititel Express Penang Hotel, kick start your vacation by exploring the nearest attractions that are within walking distance to the property which include 1st Avenue Mall, The Swagger Salon, and Hin Bus Depot.

What bars are close by Cititel Express Penang Hotel?

While staying at Cititel Express Penang Hotel, indulge in your evening or night out at R&B Pub, Club Momo, and Farquhar's Bar to get the most out of your nightlife.

What public parks are in close proximty of Cititel Express Penang Hotel?

While residing at Cititel Express Penang Hotel, indulge in your morning or evening stroll at nearby park which include Sia Boey Urban Archaeological Park, Armenian Park, and Friendship Park.

What are the property's policies for children's bedding at Cititel Express Penang Hotel?

Cititel Express Penang Hotel's policy relating to children's bedding considers guests age 7 years and older as adults, and therefore requires an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

In which languages can Cititel Express Penang Hotel's personnel communicate?

Cititel Express Penang Hotel can converse in 3 languages and supports popular languages such as English and Mandarin Chinese for guests going to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.

What is the verified guest review consensus about Cititel Express Penang Hotel's food?

63.0% of our verified visitor assessments have given an optimistic review and comments about this property's food. You can look up on more detailed customer reviews, and comments for Cititel Express Penang Hotel down in the review.

What is the average rating that verified Solo travelers' have given to Cititel Express Penang Hotel?

Past solo travelers that have stayed at this property have given Cititel Express Penang Hotel an average rating of 8.2. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that past Families with young children have given to Cititel Express Penang Hotel?

Verified families with young children that have stayed at this property have given Cititel Express Penang Hotel an average rating of 7.6. You can look up more in depth customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Families with older children have given to Cititel Express Penang Hotel?

Verified families with older children that have stayed at this property have given Cititel Express Penang Hotel an average rating of 8.0. You can search for more comprehensive customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.

What is the nearest train, metro, or bus station to Cititel Express Penang Hotel?

The nearest train, metro, or bus station is Komtar Bus Terminal, 213.9 m away from Cititel Express Penang Hotel.

More about Cititel Express Penang Hotel

More about Cititel Express Penang Hotel

Experience Modern Comfort at Cititel Express Penang Hotel

Located in Penang, Malaysia, Cititel Express Penang Hotel offers a delightful stay for travelers seeking modern comfort and convenience. With its prime location and excellent amenities, this 3-star hotel is the perfect choice for both business and leisure travelers. Featuring 234 well-appointed rooms, Cititel Express Penang Hotel ensures a comfortable and relaxing stay for its guests. Each room is designed with contemporary decor and equipped with all the necessary amenities to meet the needs of modern travelers. Whether you are traveling alone or with your family, you will find the perfect accommodation option to suit your preferences. Check-in time at Cititel Express Penang Hotel starts from 03:00 PM, allowing you to settle in and start exploring the vibrant city of Penang at your own pace. The check-out time is until 12:00 PM, giving you ample time to relax and prepare for your departure. The hotel's efficient and friendly staff is always ready to assist you with any inquiries or requests you may have, ensuring a seamless and hassle-free stay. One of the highlights of Cititel Express Penang Hotel is its child-friendly policy. Children between the ages of 2 to 12 can stay free of charge, making it an ideal choice for families traveling with young ones. The hotel understands the importance of creating a comfortable and enjoyable experience for the whole family, and their child policy reflects this commitment. With its convenient location, Cititel Express Penang Hotel offers easy access to the city's attractions and landmarks. The hotel is situated just 33.7 km away from the city center, allowing you to explore popular destinations such as George Town, Penang Hill, and the beautiful beaches of Batu Ferringhi with ease. Additionally, the hotel is only a short 21-minute drive away from the airport, making it a convenient choice for travelers. Built in 2014 and last renovated in the same year, Cititel Express Penang Hotel boasts modern facilities and contemporary design. The hotel's commitment to providing a comfortable and enjoyable stay is evident in its well-maintained facilities and attentive service. Experience the perfect blend of modern comfort and convenience at Cititel Express Penang Hotel. Whether you are visiting Penang for business or leisure, this 3-star hotel will exceed your expectations and make your stay truly memorable.

Unwind and Indulge in Entertainment at Cititel Express Penang Hotel

At Cititel Express Penang Hotel, we believe that entertainment is an essential part of a memorable stay. Whether you're looking to unwind after a long day of exploring or indulge in some well-deserved relaxation, our entertainment facilities are designed to cater to your every need. Step into our tranquil spa and let your worries melt away as our skilled therapists work their magic. From rejuvenating massages to revitalizing body treatments, our spa offers a range of indulgent therapies that will leave you feeling refreshed and renewed. For those seeking a more active form of entertainment, our hotel also features a well-equipped fitness center. Stay in shape with state-of-the-art cardio machines and weight training equipment, or join one of our group exercise classes for a fun and invigorating workout. No matter how you choose to unwind, Cititel Express Penang Hotel's entertainment facilities are sure to provide you with the perfect setting to relax, rejuvenate, and have a truly unforgettable stay.





Convenience Facilities at Cititel Express Penang Hotel

At Cititel Express Penang Hotel, guests can enjoy a range of convenient facilities that enhance their stay. With 24-hour room service, guests can indulge in delicious meals and snacks at any time of the day, ensuring their cravings are satisfied. The hotel also offers a laundry service, making it easy for guests to keep their clothes fresh and clean throughout their stay. Additionally, safety deposit boxes are available, providing a secure place for guests to store their valuables. For those who need to stay connected, Wi-Fi is available in public areas, allowing guests to easily access the internet and stay connected with friends, family, or work. There is also free Wi-Fi in all rooms, ensuring guests can enjoy seamless connectivity from the comfort of their own space. Cititel Express Penang Hotel also caters to the needs of smokers with a designated smoking area, providing a comfortable and convenient space for them to enjoy their cigarettes. Other convenient facilities include luggage storage, allowing guests to securely store their belongings before check-in or after check-out. For quick refreshments, a vending machine is available, offering a variety of snacks and drinks. Daily housekeeping ensures that the rooms are always tidy and well-maintained, providing a comfortable and pleasant environment for guests throughout their stay. With these convenience facilities, Cititel Express Penang Hotel ensures that guests have a hassle-free and enjoyable experience.

Convenient Transport Facilities at Cititel Express Penang Hotel

Cititel Express Penang Hotel offers a range of convenient transport facilities to ensure a hassle-free stay for its guests. The hotel provides airport transfer services, allowing travelers to easily reach their destination upon arrival. Whether you are traveling for business or leisure, the hotel's car park onsite ensures that you have a secure place to park your vehicle. What's more, the car park is free of charge, making it even more convenient for guests who choose to drive. For those who prefer to explore the city on their own, Cititel Express Penang Hotel also offers car hire services, allowing you to conveniently rent a vehicle and navigate through Penang at your own pace. Additionally, the hotel provides a taxi service, making it effortless for guests to get around the city and explore its vibrant attractions. If you need assistance with purchasing tickets for local attractions or events, the hotel's ticket service is readily available to help you plan your itinerary. With these transport facilities in place, Cititel Express Penang Hotel ensures that guests have all the necessary conveniences to make their stay enjoyable and stress-free.





Delicious Dining Options at Cititel Express Penang Hotel

At Cititel Express Penang Hotel, guests can indulge in a delightful culinary experience with a range of dining facilities to choose from. Whether it's a quick bite or a leisurely meal, the hotel offers an array of options to satisfy every palate. Start your day off right with a scrumptious breakfast buffet at the hotel's restaurant. The continental breakfast spread features a variety of freshly baked pastries, cereals, fruits, and hot dishes, ensuring a satisfying start to your day. The restaurant also offers a diverse menu for lunch and dinner, with a selection of local and international dishes prepared by skilled chefs. For those craving a meal in the comfort of their room, the hotel provides 24-hour room service. Indulge in a delectable meal from the extensive menu, offering a range of appetizers, main courses, and desserts. Whether you're in the mood for local specialties or international favorites, the room service ensures a convenient and enjoyable dining experience. With its exceptional dining facilities, Cititel Express Penang Hotel guarantees a memorable culinary journey for all guests. From the breakfast buffet to the 24-hour room service, the hotel caters to all dining preferences, ensuring a satisfying and delicious stay.

Comfortable and Versatile Rooms at Cititel Express Penang Hotel

At Cititel Express Penang Hotel, you'll find a range of comfortable and versatile rooms to suit your needs. Whether you're traveling with family, friends, or on your own, there's a room type that's perfect for you. For families or larger groups, the Family Room offers a spacious 29 square meters of space. You can choose between 2 Single Beds or 1 Queen Bed, ensuring a comfortable and restful stay for everyone. If you're looking for a cozy and intimate space, the Standard Queen Room is ideal. With 14 square meters and a plush Queen Bed, you'll have a peaceful retreat to unwind after a day of exploring Penang. For those traveling with a companion, the Standard Twin Room is a great choice. With 14 square meters and 2 Single Beds, you'll have a comfortable and convenient space to relax and recharge. If you prefer a slightly larger room, the Superior Room offers 16 square meters of space and 2 Single Beds. Booking these rooms on Agoda ensures that you get the best prices and a hassle-free experience. With Agoda's competitive rates and easy booking process, you can enjoy great savings and secure your room at Cititel Express Penang Hotel with just a few clicks. So why wait? Book your stay now and experience the comfort and convenience of Cititel Express Penang Hotel.

Discover the Vibrant Charm of Georgetown in Penang

Welcome to Georgetown, a captivating neighborhood in Penang, Malaysia that seamlessly blends history, culture, and modernity. As you explore its narrow streets and alleyways, you'll be transported back in time to the colonial era, where British and Chinese influences have left an indelible mark on the architecture and atmosphere. Georgetown is a UNESCO World Heritage Site, and it's easy to see why. The colorful heritage buildings, ornate temples, and bustling markets create a vibrant tapestry that is truly unique. Immerse yourself in the rich history of Georgetown by visiting iconic landmarks such as Fort Cornwallis, the largest standing fort in Malaysia, or the Khoo Kongsi clan house, a testament to the city's Chinese heritage. Take a leisurely stroll along Armenian Street, lined with charming shops and art galleries, or explore the bustling Little India, where the aroma of spices fills the air. Don't miss out on the street art that has become synonymous with Georgetown, with murals and sculptures adorning the walls of buildings, telling stories of the city's past and present.

Convenient Transportation from Penang Airport to Cititel Express Penang Hotel

Located in the heart of Georgetown, Penang, Cititel Express Penang Hotel offers a convenient and accessible location for travelers arriving at Penang International Airport. With various transportation options available, getting to the hotel is a breeze. The most convenient way to reach Cititel Express Penang Hotel from the airport is by taxi. Upon arrival at Penang International Airport, you can easily find a taxi stand outside the terminal building. The journey to the hotel takes approximately 30 minutes, depending on traffic conditions. Taxis in Penang are equipped with meters, ensuring a fair and transparent fare. It is advisable to negotiate and confirm the fare with the driver before starting the journey. Alternatively, for budget-conscious travelers, there is a public bus service available from the airport to Georgetown. The Rapid Penang Bus 401E operates from the airport and stops near Cititel Express Penang Hotel. The bus journey takes around 1 hour, but it offers a more affordable option for those looking to save on transportation costs. The bus stop is just a short walk away from the hotel, making it a convenient choice for travelers. Whether you prefer the convenience of a taxi or the affordability of public transportation, reaching Cititel Express Penang Hotel from Penang International Airport is hassle-free. The hotel's central location in Georgetown ensures easy access to popular attractions, shopping malls, and dining options, making it an ideal choice for both leisure and business travelers.

Explore the Rich Heritage and Vibrant Culture near Cititel Express Penang Hotel

Nestled in the heart of Penang, Cititel Express Penang Hotel offers easy access to a myriad of landmarks and attractions that showcase the rich heritage and vibrant culture of this enchanting city. Just a stone's throw away, you'll find the Pinang Peranakan Mansion, a beautifully preserved heritage building that offers a glimpse into the unique Peranakan culture. Take a leisurely stroll along Chew's Jetty, a picturesque waterfront village that dates back over a century, and immerse yourself in the fascinating history of the Chinese immigrants who once settled here. For history buffs, a visit to the iconic Cheong Fatt Tze - The Blue Mansion is a must. This architectural gem, known for its striking blue façade, is a living testament to the opulence of the 19th-century Chinese merchant class. Explore the Khoo Kongsi, a magnificent Chinese clanhouse that showcases intricate architecture and ornate decorations. History comes alive at the Penang Fort Cornwallis, where you can wander through ancient cannons and learn about the colonial past of the island. Art enthusiasts will be delighted by the vibrant street art scene in George Town, just a short distance from the hotel. Take a stroll along Armenian Street and marvel at the colorful murals that adorn the walls, each telling a unique story. Nature lovers can escape the city's hustle and bustle at the Penang Botanical Gardens, a tranquil oasis filled with lush greenery and exotic flora. Don't miss the opportunity to visit the Dharmikarama Burmese Temple, the oldest and largest Burmese temple in Penang, known for its stunning architecture and serene ambiance. For a touch of whimsy, head to the Upside Down Museum and experience the thrill of defying gravity in a world turned upside down. With so much to explore and discover, Cititel Express Penang Hotel is the perfect base for an unforgettable adventure in Penang.

Convenient Public Transport Stations Near Cititel Express Penang Hotel

Located in the heart of Penang, Malaysia, Cititel Express Penang Hotel offers easy access to several public transport stations, making it a convenient choice for travelers. One of the nearby options is the Komtar Bus Terminal, just a short walk away from the hotel. This bustling bus terminal serves as a major transportation hub, connecting travelers to various parts of Penang and beyond. Whether you're looking to explore the local attractions, visit the famous Penang Hill, or venture further to other cities in Malaysia, the Komtar Bus Terminal provides a convenient and affordable mode of transportation. Another public transport station near Cititel Express Penang Hotel is the Pengkalan Raja Tun Uda Bus Terminal. Situated within a reasonable distance from the hotel, this bus terminal offers a wide range of bus services that cater to different destinations in Penang. Whether you're planning to visit the vibrant George Town, explore the cultural heritage sites, or indulge in the local street food, the Pengkalan Raja Tun Uda Bus Terminal provides a convenient and reliable transportation option. With these public transport stations in close proximity to Cititel Express Penang Hotel, guests can easily navigate their way around Penang and explore all that this vibrant city has to offer. Whether you prefer to travel by bus or explore other modes of public transportation, the hotel's strategic location ensures a hassle-free and enjoyable travel experience for all guests.

A Culinary Adventure Awaits

Located in the heart of Penang, Cititel Express Penang Hotel is surrounded by a plethora of dining options that will tantalize your taste buds. Indulge in authentic Malaysian cuisine at Teksen Restaurant and Restoran Nasi Kandar Line Clear, where you can savor flavorful dishes such as nasi lemak and roti canai. For those craving international flavors, PINWHEEL RESTO CAFE offers a fusion of Western and Asian dishes, while Halab Penang serves up delicious Middle Eastern delights. Wheeler's is the perfect spot for burger enthusiasts, with their mouthwatering selection of gourmet burgers. If you're looking to experience Penang's rich heritage, head to The Forest - Heritage for a unique dining experience amidst lush greenery. Tai Tong Restaurant is a local favorite, known for its Chinese cuisine and delectable dim sum. For a taste of Mexican cuisine, Holy Guacamole - Love Lane is the place to be. Lagenda House & Cafe offers a cozy ambiance and a variety of Western and local dishes. Lastly, don't miss out on the vibrant food court experience at Sungai Pinang Food Court (Astaka Sungai Pinang), where you can sample a wide array of local street food. With these incredible dining choices just steps away from the hotel, your culinary adventure in Penang awaits!

Shop 'til You Drop at Nearby Shopping Landmarks

Cititel Express Penang Hotel is conveniently located near a variety of shopping landmarks, ensuring that guests can indulge in a retail therapy session during their stay. Just a short distance away, Fuan Wong and Hong Giap Hang offer a wide range of local products and souvenirs, perfect for those looking to take a piece of Penang home with them. For a more modern shopping experience, Penang Plaza is a popular destination, housing numerous stores and boutiques. Food enthusiasts will delight in the Macallum Street Night Market, where they can sample local street food and shop for fresh produce. Bargain hunters will also appreciate the Lorong Kulit Flea Market and Chowraster Bazaar, where they can find unique items at affordable prices. For those interested in traditional crafts, Seang Hin Leong Rattan and Bamboo Craft and Siddhi Gifts & Crafts offer beautifully handcrafted items. Nature lovers can also visit Chew Thean Yang Aquarium, which showcases a stunning collection of marine life. With so many shopping landmarks in close proximity, guests at Cititel Express Penang Hotel will have endless options for retail therapy.

Affordable Luxury at Cititel Express Penang Hotel

Experience the best of Penang without breaking the bank at Cititel Express Penang Hotel. With an average room price of just $41, this hotel offers unbeatable value for money compared to the city's average room price of $69. At Cititel Express Penang Hotel, affordability does not mean compromising on comfort and quality. Each room is thoughtfully designed and well-appointed, providing a cozy and inviting space for guests to relax and unwind. Whether you are a business traveler or a leisure seeker, you can expect modern amenities and impeccable service throughout your stay. With its strategic location in the heart of Penang, this hotel allows you to easily explore the city's vibrant attractions, renowned street food, and cultural heritage. From the iconic Penang Hill to the bustling George Town, you'll be spoiled for choice when it comes to discovering the wonders of this beautiful destination. Book your stay at Cititel Express Penang Hotel today and enjoy affordable luxury at its finest.

Excellent Service and Great Location

Cititel Express Penang Hotel is a top choice for travelers looking for a comfortable and convenient stay in Penang. With its excellent service, friendly staff, and great location, it's no wonder guests are raving about their experiences. The hotel's staff is known for being helpful and friendly, ensuring that guests feel welcome and well taken care of throughout their stay. The rooms are clean, comfortable, and quiet, providing a peaceful retreat after a day of exploring the city. Additionally, the hotel's location is highly praised, with guests mentioning its proximity to various attractions and the convenience of being within walking distance to everything. Whether you're visiting Penang for business or leisure, Cititel Express Penang Hotel is sure to exceed your expectations with its superb service and prime location.

A Wonderful Stay at Cititel Express Penang Hotel

With an overall rating of 8.0, Cititel Express Penang Hotel has proven to be a popular choice among travelers seeking a comfortable and convenient stay in Penang, Malaysia. Offering excellent value for money, this hotel has received an impressive rating of 8.0 for its affordability and quality of service. One of the standout features of Cititel Express Penang Hotel is its prime location, which has earned it a rating of 8.6. Situated in the heart of Penang, guests are just a stone's throw away from popular attractions, shopping centers, and vibrant street food stalls. Whether you're looking to explore the historical sites of Georgetown or indulge in the local cuisine, everything is within easy reach. The cleanliness of the hotel is another aspect that guests have praised, with a rating of 8.1. The rooms and common areas are meticulously maintained, ensuring a pleasant and hygienic environment for guests. The staff at Cititel Express Penang Hotel have also received positive feedback, scoring an impressive 8.0 for their performance. Known for their warm hospitality and attentiveness, the staff go above and beyond to ensure that guests have a comfortable and enjoyable stay.

Show less

Amenities and facilities

Very good7.5

Facilities

Most talked about facilities

Languages spoken
  • English
  • Chinese [Mandarin]
  • Malay
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Massage
  • Spa
  • Spa/sauna
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Restaurants
  • Room service [24-hour]
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Contactless check-in/out
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Ironing service
  • Laundry service
  • Lockers
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family/child friendly
  • Family room
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Taxi service
Available in all rooms
  • Air conditioning
  • Free bottled water unavailable
  • Internet access – wireless
  • Non-smoking

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Vegetarian
Restaurants on site
Enoshima Japanese Restaurant
  • Cuisine: Japanese
  • Menu: Buffet

Location

No. 123, Nordin Street, Georgetown, Penang, Malaysia, 10300

Excellent8.7

Location

Airports
  • Penang International Airport (PEN)
    14.3 km 23 min drive
  • Sultan Abdul Halim Airport (AOR)
    87.5 km
Public transportation
  • Komtar Bus Terminal
    210 m
  • Pengkalan Raja Tun Uda Bus Terminal
    1.4 km
Hospital or clinic
  • Watsons
    410 m
Shopping
  • Gurney Plaza
    3.6 km
Convenience store
  • 7 Eleven
    120 m
Cash withdrawal
  • ATM
    120 m

What's nearby

Popular landmarks
  • Armenian Street
    810 m
  • Khoo Kongsi
    870 m
  • Chew's Jetty
    1.1 km
  • Cheong Fatt Tze - The Blue Mansion
    1.1 km
  • Pinang Peranakan Mansion
    1.4 km
  • Penang Fort Cornwallis
    1.9 km
  • Kek Lok Si Temple
    6.4 km
  • Batu Ferringhi Beach
    11.3 km
  • Entopia
    13.2 km
  • Escape Theme Park
    13.3 km
Nearby landmarks
  • 1st Avenue Mall
    160 m
  • The Swagger Salon
    180 m
  • Hin Bus Depot
    190 m
  • Tech Dome Penang
    200 m
  • Penang House of Music
    210 m
  • Komtar Bus Terminal
    210 m
  • Asia Comic Cultural Museum
    220 m
  • Komtar Complex
    230 m
  • George Town
    230 m
  • Popular Bookshop
    240 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property. Subject to availability.
Children 3-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Due to the tax regulation, all guests are committed to the city tax surcharge which is not included in the property reservation cost and will be collected by the property upon check-in.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out from12:00
Getting around
  • Distance from city center33.7 km
  • Travel time to airport (minutes)21
Extras
  • Breakfast charge (unless included in room price)42 MYR
The property
  • Year property opened2014
  • Number of floors0
  • Number of rooms 234
  • Most recent renovation2014
  • Number of bars/lounges0

Reviews of Cititel Express Penang Hotel from real guests

Provided by verified guests of

Agoda logo
  • Location score 8.7 out of 10 and is a high score in Penang
    Location8.7
  • Cleanliness score 8.3 out of 10 and is a high score in Penang
    Cleanliness8.3
  • Service score 8.2 out of 10 and is a high score in Penang
    Service8.2
  • Value for money score 8.2 out of 10 and is a high score in Penang
    Value for money8.2
  • Room comfort and quality score 7.6 out of 10 and is a high score in Penang
    Room comfort and quality7.6
  • Facilities score 7.5 out of 10 and is a high score in Penang
    Facilities7.5
High score for Penang

Rating

9+ Exceptional (2,018)
8-9 Excellent (867)
7-8 Very Good (1,546)
6-7 Good (547)
<6 Below Expectation (855)

Review summary

Powered by OpenAI

Located in the heart of Georgetown, this hotel is surrounded by plenty of attractions and eateries. With clean and comfortable rooms, cozy beds, and excellent amenities, guests can enjoy their stay. The friendly and helpful staff deliver superb service, making it a budget-friendly option for travelers.

This hotel has small rooms with limited space, making it unsuitable for family stays. In addition, room cleaning is only done every other day, resulting in a damp smell in the room.

Did you find this review summary helpful?

Guest Type
Room Type
Language

Show reviews that mention 

Showing 5,833 verified guest comments
Changed to review page 1
  1. 8.8
    Excellent
    Karine from Malaysia
    Solo traveler
    Standard Queen Room
    Stayed 3 nights in January 2024

    “Budget Stay for Short Trips”

    The location of the hotel is excellent as it is within walking distance to Komtar, Prangin Mall and 1st Avenue Mall. It is also near to lots of eateries, 7 Eleven store, supermarkets, etc. The hotel shares the same car park as The Wembley hotel, so be sure to use the right entrance in order to get to the Cititel Express Lobby via the lift. Room wise, the hotel is clean and has all the basic necessities with bath gel, shampoo, toothbrush and bath towels. Room is equipped with TV and a mini refrigerator with a reusable glass bottle for free water refills. Areas of improvement: Leaky bathroom as the water tend to seep through the bathroom door, the aircond is cool but not really cold, the room door is not soundproof, as I can hear corridor noises and guests banging their room doors while sleeping. Overall, I would rate it as 4/5 as it is value for money and excellent for budget stay for short stopovers in Penang. PS: For food, do check out the excellent and affordable Vietnamese restaurant run by a Malaysian and Vietnamese couple who serves authentic and delicious Vietnamese cuisine. Also stop by the old school biscuit shop just a few doors away for some delicious homemade Penang biscuits.

    Reviewed January 28, 2024

    Thank you for providing such a detailed review of your stay! We appreciate your thorough feedback and are pleased to know that you found the hotel's location excellent, with convenient access to various amenities and malls. It's great that the room met your basic necessities, and you enjoyed the complimentary water refill service. We apologise for the issues you encountered, such as the leaky bathroom, the air conditioning, and the lack of soundproofing. Your comments are valuable, and we will certainly use them for improvement. Your recommendation for the Vietnamese restaurant and the old-school biscuit shop adds a personal touch to your review and could be helpful for other travellers. We're glad you found the overall experience to be value for money, and we appreciate your rating. We hope to have the opportunity to host you again in the future. Safe travels!

    Responded January 31, 2024
    Cititel Express Penang Hotel
  2. 9.6
    Exceptional
    TAN from Malaysia
    Family with teens
    Family Room
    Stayed 2 nights in May 2025

    “Comfortable Stay with Everything Within Walking Distance”

    The location is very convenient, with Gama and First Avenue shopping centers close by. There's also a market held every Sunday at the Hin Bus Depot, just a 5-minute walk away. For food, Pregrave Street Hawker Centre and the New Lane food stalls are nearby, making it easy to find dinner without needing to take a Grab. The staff were friendly and helpful throughout our stay. When we found that the TV in our room wasn’t working, the technicians came quickly and replaced it with another unit. The room was clean, even under the bed, and all the necessary bathroom amenities were provided. The only minor issue was that the towels had a slightly odd smell, possibly because they weren't completely dry. Other than that, everything met my expectations. It would be helpful if the hotel could provide a pen and some notepaper in the room for guests to jot things down when needed. One thing I found a little unclear was the room service process. We didn’t place the room service sign outside our door and, as a result, the room wasn’t cleaned. So perhaps guests need to inform the front desk directly if they’d like housekeeping service?

    Reviewed May 14, 2025

    Thank you for taking the time to share your detailed feedback about your recent stay with us. We’re delighted to hear that you found our location convenient, with easy access to shopping centers, markets, and local dining options. It’s also wonderful to know that our staff provided friendly and prompt assistance, especially with the TV issue you encountered. We appreciate your kind words about the cleanliness of your room and the provided amenities. At the same time, we sincerely apologize for the issue with the towels and any inconvenience caused by the unclear room service process. Your feedback is invaluable, and we’ll address these points with our housekeeping team to ensure a better experience for all our guests. We hope to have the opportunity to welcome you back in the future.

    Responded May 15, 2025
    Cititel Express Penang Hotel
  3. 9.6
    Exceptional
    YIT from Malaysia
    Couple
    Standard Twin Room
    Stayed 2 nights in January 2024

    “Strategic, environmental, tourist friendly ”

    Our choice of stay is determined by car parking provided. Its actually a multistorey car park building, shared with another prestige hotel (lvl 2-8). perhaps we came before Thaipusam, so we always got empty car park to easily park our car. It seems impossible to find car park lot at those alley around shops, plus getting summons has a very high chances! We park our car inside hotel compound, and walk over to Chowrasa market and surrounding with empty bagpack to fill up our shopping and meals. This hotel is strategic located in shopping area, cafes, supper meals, night sight seeing. You just need to walk. We had twin sharing room. At 14m3 size, wish it extend an extra 1m3 length. The room is comfortable, just the size abit small - cramp. Room facilities are adequate. Refill water station is a plus point to be environmental friendly. Bathroom got nice shower gels. Bonus! Because we requested for higher level, there is sea view. Other than city view. By hotel's lobby, there is refill water station, tourist booklets. There is VIP car park lots, service guys. Quite happy to see these services. Cleanliness is tip top. Didn't went to hotel's restaurant, missed it. Will be back again in future.

    Reviewed January 23, 2024

    Thank you for sharing your detailed and positive experience! We're delighted to hear that our hotel's parking facilities, strategic location, and various services contributed to your enjoyable stay. Your feedback on the room size is duly noted, and we appreciate your understanding. It's great to know that you found the room comfortable, appreciated the environmental initiatives like the water refill station, and enjoyed the sea view. We look forward to welcoming you back in the future for another pleasant stay. Safe travels!

    Responded January 24, 2024
    Cititel Express Penang Hotel
  4. 10.0
    Exceptional
    Lov3ly from Malaysia
    Solo traveler
    Standard Queen Room
    Stayed 3 nights in October 2024

    “Comfy & Clean ”

    Definitely good hotel with good staff. Although the room is small but enough for 1 pax and they did arranged as per my request sea view (although small window and not near but good view!). Street looks quiet during night but quite safe. If you like to walk can walk all the places nearby or even further for food, cafe, malls and otherwise will be good to book grab car. Infront hotel 1 min walk will have good pastries shop (recommended by local friend) if you like buy some home to eat or as gifts. Nearby hotel also there is a famous corner shop for local coffee & simple yummy toasted bread with eggs. Although local coffee but the auntie can be western barista style. A must try and visit!

    Reviewed November 05, 2024

    Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

    Responded November 21, 2024
    Cititel Express Penang Hotel
  5. 8.4
    Excellent
    Rathi from Malaysia
    Couple
    Standard Twin Room
    Stayed 1 night in January 2023

    “Room facilities ”

    Travelled with my elderly mom. Check in at St. Giles Wembley and parking multi-storey car park for free. Room smelt of cigarettes even though we requested and was given a non smoking room. Informed Housekeeping and a staff came and sprayed liquid air refresher. Bed and pillow was unworn out and uncomfortable plus the room was very very tiny. Bathroom washbasin draining water very slow. Toilet inside bowl stain. Water pressure in shower low. Water felt not that clean. We stayed just for a night and our request for early check in at about 12 noon was accommodated very kindly due to they had availability. The Cititel Express is connected building to the Wembley under this management. No reception counter staff at Cititell side. I read a review about this check in procedure and called the hotel to verify if not I would have gone to the wrong side on arrival. Overall our was stay was alright but my mom and I couldn’t sleep the whole night … could be due to new place and body too tired but the bedding was also not that comfortable. So we actually checked out before 10am. It’s located very near Komtar and right in the middle of city centre. Hotel staffs were kind and helpful. I’m an Ex hotelier. 20 years in services industry. I felt there was no extra attention nor recognition given even after I had mentioned at check in with regards to extra care to the room or any special gestures for a fellow colleague in the same industry. The staff at reception did inquire where I had worked before but nothing beyond that. Next visit maybe I will book The St. Giles Wembley and see how they treat a fellow hotelier.

    Reviewed January 04, 2023

    Thank you so much for the feedback! First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been forwarded to the respective department and corrective actions have been implemented accordingly. We sincerely looking forward to serving you again in the near future. Stay Safe!

    Responded January 05, 2023
    Cititel Express Penang Hotel
Changed to review page 1

This is a popular property. Don't miss out!