Bertam Resort & Water Park

5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

PMT 2200 Persiaran Bertam 8,, Kepala Batas, Penang, Malaysia, 13200

Highlights

Great View

Pemandangan dan kemudahan yg memuaskan
Great Swimming pool

If you are going for the water park, it's just next door.
Great food & dining

Excellence services and food served in this hotel.
Excellent room comfort & quality

Terima kasih... bilik yang sangat selesa
Great for Children

Perfect place to stay with young children

Facilities

Free Wi-Fi

Pool with view

Free parking

Spa

Front desk [24-hour]

Fitness center

Restaurants

Bar

About us

Discover Bertam Resort & Water Park, featuring stunning Middle Eastern design and an exciting pool complex with a lazy river. Ideal for two travelers, it offers thrilling water attractions, a relaxing spa, on-site dining, and nearby exploration activities. Bertam Resort & Water Park in Kepala Batas, Penang, blends rich cultural heritage with stunning landscapes. Enjoy breathtaking views from the pool, unwind at the bar, and join exclusive tours for a luxurious escape. Each comfortable room features air conditioning, complimentary Wi-Fi, and some offer serene views of the courtyard, garden, or pool. This destination is perfect for two travelers seeking adventure, relaxation, and cultural immersion. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

72 travelers have booked today.

Cleanliness 9.5
Facilities 9.5
Service 9.4
Value for money 9.3

Based on 14,131 verified reviews

Cleanliness

9.5

Facilities

9.5

Service

9.4

Value for money

9.3

Location

9.2

See map

9.2Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
Penang Fort Cornwallis
16.2 km
Pinang Peranakan Mansion
16.8 km
Cheong Fatt Tze - The Blue Mansion
17.1 km
Chew's Jetty
17.4 km
Armenian Street
17.4 km
Closest landmarks
Bertam Souk & Water Park
120 m
Taman Rekreasi Vision Park
1.0 km
Penang Golf Resort
1.1 km
Tesco Bertam
1.2 km
Allianze University College of Medical Sciences
1.6 km

Good to know

Value for money9.3
Distance to city center1 km
Location rating9.2
Nearest airportPenang International Airport (PEN)
Distance to airport31.8 km

Select your room

1/18

Iris Pool Suite

125 m²/1345 ft²
Max 2 adults
1 king bed

Pool view

1/18

Executive Suite

55 m²/592 ft²
Max 2 adults
1 king bed

9.0

Excellent

Room comfort and quality

Garden view

1/18

Deluxe King Room

31 m²/334 ft²
Max 2 adults
1 king bed

9.3

Exceptional

Room comfort and quality

Garden view

1/18

Superior Room Twin

27 m²/291 ft²
Max 2 adults
2 single beds
Preferred by Couples

9.4

Exceptional

Room comfort and quality

Garden view

1/17

Club Suite

63 m²/678 ft²
Max 3 adults
1 king bed

9.7

Exceptional

Room comfort and quality

Pool view

1/17

Deluxe Premier

43 m²/463 ft²
Max 2 adults
1 king bed

9.0

Excellent

Room comfort and quality

Courtyard view

1/17

Loft Suite

108 m²/1163 ft²
Max 8 adults
1 king bed / 1 king bed / 2 double beds
Fits groups

Pool view

3 bedrooms

3 bathrooms

1/16

Deluxe Twin

31 m²/334 ft²
Max 2 adults
2 single beds

9.3

Exceptional

Room comfort and quality

Garden view

1/15

Violet Pool Suite

106 m²/1141 ft²
Max 2 adults
1 king bed

Pool view

1/14

Deluxe King with Balcony

43 m²/463 ft²
Max 2 adults
1 king bed

9.4

Exceptional

Room comfort and quality

Pool view

More about Bertam Resort & Water Park

More about Bertam Resort & Water Park

Discover Comfort and Excitement at Bertam Resort & Water Park in Penang

Nestled just a kilometer from the vibrant heart of Penang, Bertam Resort & Water Park offers an ideal blend of convenience and leisure for travelers seeking both relaxation and adventure. Opened in 2023, this modern hotel boasts 282 well-appointed rooms, each designed to provide a comfortable retreat after a day exploring the island’s rich culture and scenic beauty. With its recent renovation, the resort combines contemporary style with updated amenities to ensure a memorable stay. Perfectly situated with just a 45-minute drive from Penang International Airport, Bertam Resort & Water Park is perfect for families, couples, and solo travelers alike. The hotel’s child policy allows children aged 5 to 17 to stay free of charge, making it an excellent choice for family vacations. Check-in begins at 3:00 PM, and guests are kindly asked to check out by 12:00 PM, offering ample time to enjoy the resort’s exciting water park and nearby attractions. Whether you're visiting for relaxation or fun-filled adventures, Bertam Resort & Water Park promises a welcoming and convenient stay in Penang.

Exciting Entertainment Facilities at Bertam Resort & Water Park

Bertam Resort & Water Park offers a vibrant array of entertainment options designed to ensure guests have a memorable stay. Guests can indulge in relaxing treatments at the on-site spa, enjoy soothing massages, or unwind in the hot tub, sauna, and steam room, perfect for rejuvenation after a day of adventure. For leisure and socializing, the resort features a lively games room, a cozy library, and a shared lounge with a TV area, ideal for unwinding with friends and family. Additionally, guests can explore a variety of shopping and entertainment options within the resort, including a gift and souvenir shop, a stylish bar, and a salon for grooming and beauty needs. For those looking to showcase their singing talents, the karaoke facilities provide endless fun. Whether seeking relaxation, entertainment, or retail therapy, Bertam Resort & Water Park offers a comprehensive range of facilities to cater to every guest's preferences.

Exciting Sports Facilities at Bertam Resort & Water Park

Bertam Resort & Water Park offers a diverse range of sports facilities designed to cater to guests of all ages and interests. Guests can enjoy the refreshing indoor and outdoor pools, perfect for a relaxing swim or a fun splash with family. For those who love staying active, the resort features a well-equipped 24-hour fitness center and a dedicated yoga room, providing a tranquil space for wellness and exercise. Adventure seekers can explore the scenic hiking trails surrounding the resort or try their hand at horse riding for a unique outdoor experience. For leisure and entertainment, the resort boasts a mini golf course and a lively dart board area, ideal for friendly competitions. After a day of activities, guests can unwind at the poolside bar, soaking in the beautiful surroundings while enjoying a refreshing drink. The water park adds an extra layer of excitement with thrilling slides and attractions, making Bertam Resort & Water Park a perfect destination for active fun and relaxation alike.

Exceptional Convenience Facilities at Bertam Resort & Water Park

Bertam Resort & Water Park offers a comprehensive range of convenience facilities designed to ensure a seamless and comfortable stay for every guest. Guests can enjoy the convenience of 24-hour room service, allowing them to indulge in delicious meals and beverages at any hour, while the daily housekeeping service keeps the rooms pristine and welcoming. For added peace of mind, safety deposit boxes are available, and the express check-in/check-out service ensures a hassle-free arrival and departure experience. Stay connected and well-cared for with complimentary Wi-Fi available in all rooms and public areas, including the executive lounge, providing a perfect space for relaxation or business. Additional amenities such as laundry and dry cleaning services, a laundromat, and luggage storage cater to guests' practical needs. For those looking to purchase essentials or souvenirs, a convenience store is conveniently located on-site. The designated smoking area and concierge services further enhance the guest experience, ensuring comfort and convenience throughout your stay at Bertam Resort & Water Park.

Convenient Transport Facilities at Bertam Resort & Water Park

Bertam Resort & Water Park offers a range of transport facilities designed to ensure a seamless and enjoyable stay for its guests. Guests can take advantage of the convenient airport transfer service, making arrivals and departures hassle-free. For those looking to explore the surrounding area, the resort also provides organized tours, allowing visitors to discover the best attractions nearby with ease. Onsite parking options include valet parking for added convenience, as well as self-parking facilities that are free of charge, ensuring guests have flexible and cost-effective options for their vehicles. Additionally, a dedicated taxi service is available, providing quick and reliable transportation whenever needed. Whether arriving by car or seeking local transport, Bertam Resort & Water Park’s comprehensive facilities make travel simple and stress-free for all guests.

Comfort and Convenience: Room Facilities at Bertam Resort & Water Park

At Bertam Resort & Water Park, each room is a sanctuary of comfort, designed to provide guests with a relaxing retreat after a day of adventure. Enjoy the cool embrace of air conditioning as you unwind in your spacious accommodation, featuring blackout curtains that ensure a peaceful night's sleep. Step out onto your private balcony or terrace to soak in the serene views, or retreat to the separate living room for some leisure time. Entertainment is at your fingertips with a television offering a selection of satellite and cable channels, and for those cozy nights in, indulge in a range of in-house movies. The room is equipped with a mini bar and a refrigerator, perfect for storing snacks and drinks, while the coffee/tea maker and complimentary bottled water ensure you stay refreshed. Pamper yourself with plush bathrobes, luxurious toiletries, and fluffy towels, while the hair dryer and linens provide added convenience for your stay. Whether you're here for relaxation or adventure, the thoughtfully curated facilities promise an unforgettable experience.

Indulge in Culinary Delights at Bertam Resort & Water Park

At Bertam Resort & Water Park, dining is an experience that goes beyond satisfying your taste buds. With a range of dining facilities available, this luxurious hotel ensures that every meal is a memorable affair. Start your day with a delectable breakfast buffet at the hotel's restaurant. From freshly baked pastries to a variety of local and international dishes, there is something to please every palate. The halal restaurant ensures that all guests can enjoy a diverse selection of cuisines, prepared with the highest standards of quality and authenticity. For those who prefer the comfort of their room, the hotel offers 24-hour room service. Whether you're craving a late-night snack or a full-course meal, the dedicated staff will ensure that your culinary desires are met promptly and with utmost care. With daily housekeeping, you can indulge in the convenience of dining in the privacy of your own space without worrying about the aftermath. At Bertam Resort & Water Park, dining is not just about the food; it's about creating unforgettable memories. So whether you choose to dine at the restaurant, enjoy a meal in the comfort of your room, or explore the local culinary scene, prepare to embark on a gastronomic journey that will leave you craving for more.

Luxurious Room Options at Bertam Resort & Water Park

Bertam Resort & Water Park offers a diverse selection of rooms designed to cater to every guest’s preference, from cozy standard options to spacious suites. Guests can choose from the Superior Room Twin and Superior Room King, both measuring 27 square meters, providing comfortable accommodations for a restful stay. For those seeking more space, the Deluxe King Room and Deluxe Twin, each around 31 square meters, are perfect choices, while families and groups can enjoy the Family Quadruple Room with its 36 square meters and two Queen Beds. For a truly indulgent experience, the resort features luxurious suites such as the Club Suite at 63 square meters, the expansive Loft Suite at 108 square meters, and the Royal Suite spanning 120 square meters. Additionally, the Iris Pool Suite and Violet Pool Suite offer even more generous living spaces, with 125 and 106 square meters respectively. Booking these rooms through Agoda guarantees you the best prices and a hassle-free experience, making it easy to secure your ideal accommodation and enjoy a memorable stay at Bertam Resort & Water Park.

Discover the Tranquil Beauty of Kepala Batas in Penang

Nestled in the serene town of Kepala Batas, Penang, Bertam Resort & Water Park offers a perfect escape from the hustle and bustle of city life. Surrounded by lush greenery and breathtaking landscapes, this hidden gem provides a tranquil retreat for nature lovers and adventure seekers alike. Immerse yourself in the beauty of Kepala Batas as you explore its picturesque surroundings. Take a leisurely stroll along the pristine beaches and feel the gentle breeze caress your skin. The crystal-clear waters invite you to take a refreshing dip or indulge in exciting water sports activities. For those seeking a more laid-back experience, the resort is also located near traditional fishing villages, where you can witness the local way of life and enjoy freshly caught seafood. In addition to its natural beauty, Kepala Batas is also home to a rich cultural heritage. Visit the nearby historical sites and immerse yourself in the vibrant local culture. Explore the traditional Malay villages and witness the craftsmanship of the locals as they create intricate handicrafts. Indulge in delicious local cuisine, bursting with flavors and spices that will tantalize your taste buds. Whether you're looking for a peaceful retreat or an adventure-filled vacation, Kepala Batas in Penang offers something for everyone. Experience the tranquility and beauty of this hidden paradise at Bertam Resort & Water Park, where nature, culture, and relaxation come together in perfect harmony.

Traveling to Bertam Resort & Water Park from Penang Airport

Located in Kepala Batas, Penang, Malaysia, Bertam Resort & Water Park offers a tranquil and luxurious getaway for travelers seeking relaxation and adventure. Getting to this stunning resort from Penang Airport is a breeze, with several convenient transportation options available. One of the easiest ways to reach Bertam Resort & Water Park from Penang Airport is by taking a taxi. Upon arrival at the airport, you can find taxi counters where you can book a metered taxi to your destination. The journey from the airport to the resort typically takes around 45 minutes, depending on traffic conditions. Sit back, relax, and enjoy the scenic drive as you make your way to this tropical oasis. Alternatively, if you prefer a more budget-friendly option, you can take a public bus from Penang Airport to Bertam Resort & Water Park. The Rapid Penang bus service operates several routes that pass by Kepala Batas. Look for buses with the destination signboard 'Kepala Batas' and inform the bus driver or conductor that you wish to alight at Bertam Resort & Water Park. The bus ride may take slightly longer than a taxi, but it offers a chance to experience the local atmosphere and observe the vibrant surroundings. Whichever mode of transportation you choose, arriving at Bertam Resort & Water Park promises to be a delightful start to your vacation. Nestled amidst lush greenery, the resort offers an array of amenities including a water park, swimming pools, spa services, and dining options. Whether you're seeking relaxation by the poolside or thrilling water slides, Bertam Resort & Water Park has something for everyone. So, sit back, relax, and let your adventure begin!

Explore the Vibrant Surroundings of Bertam Resort & Water Park

Nestled in the heart of Penang, Malaysia, Bertam Resort & Water Park offers a fantastic location surrounded by a myriad of exciting landmarks and attractions. Just a short distance away, you'll find the iconic Merdeka Bridge, a historical landmark that connects the mainland with the island. Take a leisurely stroll along the bridge and marvel at the breathtaking views of the surrounding landscapes and shimmering waters. For nature enthusiasts, Taman Rekreasi Vision Park is a must-visit destination. This sprawling park offers a serene escape from the hustle and bustle of the city. Explore the lush greenery, unwind by the tranquil lake, or enjoy a picnic with your loved ones. The park also features well-maintained jogging tracks, perfect for those who enjoy an active lifestyle. If you're in the mood for shopping, Tesco Bertam and Mydin Bertam are just a stone's throw away from the resort. These popular shopping centers offer a wide range of retail outlets, supermarkets, and dining options, ensuring that you have everything you need at your fingertips. Additionally, nearby medical facilities such as the Advanced Medical And Dental Institute and Pusat Rawatan Syifa provide peace of mind for guests seeking healthcare services during their stay. Sports enthusiasts will be delighted to discover the Kompleks Sukan MBSP nearby. This sports complex offers various facilities for recreational activities such as swimming, tennis, and badminton. Whether you're a fitness enthusiast or simply looking to have some fun, this complex is the perfect place to engage in your favorite sports. With its convenient location and proximity to a multitude of landmarks and attractions, Bertam Resort & Water Park is the ideal base for exploring the vibrant surroundings of Penang, Malaysia. Whether you're seeking historical sites, natural beauty, shopping experiences, or sports facilities, this resort offers it all.

Delicious Dining Options Near Bertam Resort & Water Park

When it comes to dining options near Bertam Resort & Water Park, guests are spoilt for choice. Just a short distance away, you'll find a range of restaurants offering mouthwatering dishes. For those craving local flavors, Restoran Ikan Bakar Din and Amirul Seafood are excellent choices. Indulge in freshly grilled seafood and traditional Malaysian dishes that will tantalize your taste buds. If you're in the mood for some authentic East Coast cuisine, Kakwan Selera Pantai Timur is a must-visit. Sample their delectable dishes inspired by the flavors of the coast. For a taste of home-cooked goodness, head to Restoran Sajian MAG and Nan Kitchen. These cozy eateries serve up hearty Malaysian meals that will make you feel right at home. Mee Rebus / Mee Udang Sungai Dua is another local favorite, known for its flavorful noodle dishes and succulent prawns. If you're looking for a taste of traditional Malay cuisine, Dapur Che Yah is the place to go. If you're in the mood for some Western fare, ARANGO ROTI BAKAR Kepala batas Town and KAFE KK92 WESTERN GRILL N PASTA offer a range of delicious options. From grilled meats to pasta dishes, you'll find something to satisfy your cravings. For seafood lovers, Restoran Mee Sotong is a hidden gem that serves up mouthwatering squid dishes. With such a diverse range of dining options just a stone's throw away from Bertam Resort & Water Park, guests can embark on a culinary adventure without venturing too far from their accommodation.

Affordable Luxury at Bertam Resort & Water Park

Escape to luxury without breaking the bank at Bertam Resort & Water Park in Penang, Malaysia. With an average room price of just $133, this stunning resort offers exceptional value for money. Compared to the average price of a hotel room in Penang, which is $69, Bertam Resort & Water Park provides an unbeatable experience at an affordable price. Nestled amidst lush greenery and overlooking the sparkling waters of the water park, Bertam Resort offers a range of well-appointed rooms and suites to suit every traveler's needs. Whether you're traveling solo, as a couple, or with family, you'll find the perfect accommodation option to make your stay comfortable and memorable. From spacious and elegantly furnished rooms to luxurious suites with breathtaking views, each accommodation at Bertam Resort is designed to provide a haven of relaxation. With modern amenities, plush bedding, and stylish decor, you'll feel right at home in this tropical paradise. Soak in the tranquility of your private balcony or terrace, or indulge in a rejuvenating soak in the bathtub after a day of exploring the vibrant city of Penang. At Bertam Resort & Water Park, you don't have to compromise on quality or comfort to enjoy a luxurious stay. With its affordable average room price of $133, this resort offers a remarkable value for money that is hard to find elsewhere in Penang. Book your stay at Bertam Resort & Water Park today and experience the perfect blend of luxury, affordability, and unmatched hospitality.

A Paradise of Exquisite Comfort and Exceptional Service

Bertam Resort & Water Park in Penang, Malaysia has garnered exceptional customer reviews, earning an impressive overall rating of 9.3. This luxurious resort offers an unparalleled experience of comfort and relaxation, leaving guests in awe of its impeccable service and stunning surroundings. With its commitment to providing outstanding value, Bertam Resort & Water Park has received a remarkable rating of 9.1 for its affordability without compromising on quality. One of the standout features of this resort is its outstanding facilities, which have earned it a remarkable rating of 9.4. The resort boasts a magnificent water park that promises endless fun and excitement for guests of all ages. From thrilling water slides and exhilarating rides to tranquil pools and lazy rivers, there is something for everyone to enjoy. Additionally, the resort offers a range of other facilities such as a fitness center, spa, and multiple dining options, ensuring that guests have everything they need for a memorable stay. At Bertam Resort & Water Park, cleanliness is of utmost importance, and it shows in the glowing rating of 9.5 for this aspect. The resort maintains an impeccable standard of cleanliness throughout its premises, ensuring that guests feel comfortable and at ease during their stay. From the pristine rooms to the well-maintained public areas, every corner of the resort exudes a sense of freshness and hygiene, leaving guests thoroughly impressed.

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Amenities and facilities

Exceptional9.5

Facilities

Languages spoken
  • English
  • Arabic
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Filipino
  • German
  • Hindi
  • Indonesian
  • Japanese
  • Korean
  • Malay
  • Nepali
  • Tamil
  • Thai
Accessibility
  • On-site accessible restaurants / lounges
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi [portable rental]
  • Wi-Fi in public areas
Things to do, ways to relax
  • Activity Kits
  • Billiards
  • Body scrub
  • Body wrap
  • Complimentary movies
  • Computer station
  • Dart board
  • Fitness center
  • Foot bath
  • Game room
  • Garden
  • Golf course [on-site]
  • Gym/fitness
  • Hammam
  • Hiking
  • Horseback riding
  • Hot tub
  • Karaoke
  • Massage
  • Massage bed
  • Mini golf course
  • On-site entertainment
  • Outdoor recreational features
  • Pool facilities
  • Pool with view
  • Private bath
  • Public bath
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tours
  • Water park
  • water slides
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte breakfast
  • A la carte in restaurant
  • Alternative meal arrangement
  • Asian breakfast
  • Asian cuisine in restaurant
  • Bar
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Buffet in restaurant
  • Chinese cuisine in restaurant
  • Coffee/tea in restaurant
  • Coffee shop
  • Desserts in restaurant
  • Full american breakfast
  • Halal breakfast
  • International cuisine in restaurant
  • Poolside bar
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurant breakfast
  • Restaurant dinner
  • Restaurant lunch
  • Restaurants
  • Room service [24-hour]
  • Salad in restaurant
  • Snack bar
  • Soup in restaurant
  • Vegetarian restaurant
  • Western breakfast
  • Western cuisine in restaurant
Services and conveniences
  • Air conditioning in public area
  • Audio-visual equipment for special events
  • Beam projector
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Essential condiments
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Indoor venue for special events
  • Invoice provided
  • Ironing service
  • Laundromat
  • Laundry service
  • Library
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Meetings
  • Meeting stationery
  • On-site event hosting
  • Outdoor venue for special events
  • Projector/LED display
  • Safety deposit boxes
  • Salon
  • Seminars
  • Shared lounge/TV area
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
  • Wi-Fi for special events
  • Xerox/fax in business center
For the kids
  • Family/child friendly
  • Family room
  • Kids club
  • Kids cutlery
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]
  • Theme park
Land sports
  • Golf course (within 3 km)
Access
  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Couple's room
  • Duplex room
  • Exterior corridor
  • Filming locations
  • Fire extinguisher
  • Front desk [24-hour]
  • Mirrored room
  • Non-smoking rooms
  • Pets allowed unavailable
  • Room decorations
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
  • Themed rooms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Taxi service
  • Valet parking

Location

PMT 2200 Persiaran Bertam 8,, Kepala Batas, Penang, Malaysia, 13200

Exceptional9.2

Location

Airports
  • Penang International Airport (PEN)
    31.8 km
  • Sultan Abdul Halim Airport (AOR)
    75.3 km
Hospital or clinic
  • Hospital Kepala Batas
    1.9 km
Convenience store
  • On-site
Cash withdrawal
  • ATM
    890 m

What's nearby

Popular landmarks
  • Penang Fort Cornwallis
    16.2 km
  • Pinang Peranakan Mansion
    16.8 km
  • Cheong Fatt Tze - The Blue Mansion
    17.1 km
  • Chew's Jetty
    17.4 km
  • Armenian Street
    17.4 km
  • Khoo Kongsi
    17.4 km
  • Batu Ferringhi Beach
    22.4 km
  • Kek Lok Si Temple
    24.0 km
  • Escape Theme Park
    27.4 km
  • Entopia
    27.4 km
Nearby landmarks
  • Bertam Souk & Water Park
    120 m
  • Taman Rekreasi Vision Park
    1.0 km
  • Penang Golf Resort
    1.1 km
  • Tesco Bertam
    1.2 km
  • Allianze University College of Medical Sciences
    1.6 km
  • Kompleks Sukan MBSP
    1.8 km
  • Hospital Kepala Batas
    1.9 km
  • Klinik Desa Paya Keladi
    2.3 km
  • Sunny Pharmacy
    2.4 km
  • Jalan Cengal
    2.4 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-4 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 5-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Deposit RM 200 per room will be collected upon check-in.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
  • Reception open until00:00
  • Check-out from12:00
  • Check-in until00:00
Getting around
  • Distance from city center1 km
  • Travel time to airport (minutes)45
  • Airport transfer fee175 MYR
Extras
  • Daily Internet/Wi-Fi fee0 MYR
  • Breakfast charge (unless included in room price)68 MYR
The property
  • Year property opened2023
  • Number of floors5
  • Room voltage220
  • Number of rooms 282
  • Most recent renovation2023
  • Non-smoking rooms/floorsyes
  • Number of restaurants3
  • Number of bars/lounges1
Parking
  • Daily parking fee6 MYR

Reviews of Bertam Resort & Water Park from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

Agoda logo
9.2

Exceptional

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 10
  • 9.2
  • 10
  • 10
  • 9.6
  • 10
  • 10
  • 10
  • 9.6

Most recent

  • Cleanliness score 9.5 out of 10 and is a high score in Penang
    Cleanliness9.5
  • Facilities score 9.5 out of 10 and is a high score in Penang
    Facilities9.5
  • Service score 9.4 out of 10 and is a high score in Penang
    Service9.4
  • Value for money score 9.3 out of 10 and is a high score in Penang
    Value for money9.3
  • Location score 9.2 out of 10 and is a high score in Penang
    Location9.2
High score for Penang

Rating

9+ Exceptional (3,229)
8-9 Excellent (328)
7-8 Very Good (299)
6-7 Good (85)
<6 Below Expectation (156)

Review summary

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This Moroccan-style hotel boasts luxurious architecture and interiors, coupled with exceptional customer service from friendly staff. Strategically located near Bertam, Tesco, shops, and restaurants, it's highly recommended by visitors. Guests appreciate the hotel's affordable services and facilities, which include a diverse breakfast spread of local and international cuisines. Additionally, the property offers picturesque Instagram spots.

Overall positive reviews with small room for staff and service improvement at the front desk.

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Mentioned in 527 reviews
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84% Positive
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15% Unfavourable

Breakfast

Mentioned in 473 reviews
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75% Positive
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24% Unfavourable

Pool

Mentioned in 457 reviews
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91% Positive
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8% Unfavourable

Room comfort

Mentioned in 284 reviews
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82% Positive
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17% Unfavourable

Atmosphere

Mentioned in 253 reviews
sentiment-positive-indicator
95% Positive
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4% Unfavourable

Family

Mentioned in 235 reviews
sentiment-positive-indicator
97% Positive
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2% Unfavourable

Kids facilities

Mentioned in 229 reviews
sentiment-positive-indicator
81% Positive
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18% Unfavourable

Location

Mentioned in 221 reviews
sentiment-positive-indicator
78% Positive
sentiment-negative-indicator
21% Unfavourable
Showing 4,097 verified guest comments
Changed to review page 1
  1. 8.8
    Excellent
    Gossip from Malaysia
    Family with young children
    Deluxe King Room
    Stayed 1 night in June 2025

    “Excellent”

    I really love the view speechless cantik sangat2 tetapi ada setengah bahagian need attention pengurusan lobby the Guard is really good cleaner room also good really nice and sweet bahagian nak check in agak disappointed not sweet and need to ask banyak kali then terus muka tak manis that was men but nk check-out staff women very good pretty and very sweet talk nice bahagian angkat barang also very good part tak best the tempat mandi i dont know dekat pool cant eat another sides just finished the cake Bought last night and jajan while waiting for my kids swim boleh tegur but tegur nice ni muka ketat dan tegas kite bukan pegi tido asrama another hotel never have this experience dan asyik usha je jap tgok jap g tengok omg so rude hilang MOOD KITE PAHAM BAHASE AWAK HMM hotel cantik n banyak bahagian bagus cuma a few part dan also time nk ambil towel hotel lain very nice dan ada yg dh sediakan siap towel but yg ni kene pickup dan bg card takpe lah tapi agak menyusahkan SB jauh dan muka ketat sgt ckp la helok2 kite tak ada experience mcm tu mcm kite nk curi pulak towel tu nak ambik bawak lari omg hilang mood again please u need to be nice smile to us and talk nicely melaenkan u jumpa somebody rude human we go to hotel want relaxing but these is all very not comfortable utk sikap sebegitu and salah bilik air untuk wash all masuk bilik air yg dekat tangga ckp kasar makcik tu hmm sini utk kakitangan ye! Mana kite tahu SB tgok ada org yg cantik dgn kids dia masuk slumber tak kene marah pun menci kite rase mcm pegi asrama betul eh bahagian hotel je sakit hati rase nk cubit mata guard dekat tempat swim tu guard dekat lobby sumpah very good and humble helping us a lot too! Accept bilik best cantik selesa and kemas nyaman cantik bahagian tempat mandi best gila tak pilih bulu! Bahagian hotel ada setengah part yg pilih bulu! Thats all hotel dia memg cantik gila paling suka bahagian luar but not sure for the experience pilih SB good rating but not expect dapat this experience kecewa sedikit bahagian nk balik dia best ada gadis massage very good and nice love all but some another people should treat all good and better yg penting give experience dimana tk pandang org cantik atau tak layan baik! Tak baik tau buat mcm tu kat org! Part paling penting lupa breakfast is really good! All the staf and the good also 10/10

    Reviewed June 24, 2025

    Dear Gossip, Thank you so much for taking the time to share such a detailed review of your recent stay with us here at Bertam Resort and Waterpark, Penang! We’re truly grateful for your kind words and are delighted to know that you enjoyed the beautiful view, the comfort of our rooms, the cleanliness, and the excellent service provided by our team members. It brings us joy to hear that breakfast was also a highlight of your stay! We sincerely apologize, however, for the areas where your experience did not meet expectations. Your feedback about the check-in process, the approach of certain team members, and your experience at the pool area has been noted with great care. We understand how important it is to feel welcomed and respected at every point of your journey with us — whether checking in, relaxing by the pool, or requesting amenities like towels. Please know that this is not the level of hospitality we strive to offer, and your comments will be shared with the relevant departme

    Responded June 25, 2025
    Bertam Resort & Water Park
  2. 10.0
    Exceptional
    Nur from Malaysia
    Couple
    Superior Room King
    Stayed 1 night in March 2026

    “good service”

    I had a very pleasant stay at this hotel. The room was clean, comfortable, and well-maintained. The staff at the reception were very friendly, helpful, and professional throughout my stay. Check-in and check-out processes were smooth and fast. The location is also convenient, with easy access to nearby attractions and facilities. Overall, I’m very satisfied and would definitely recommend this hotel to others.

    Reviewed March 27, 2026
  3. 9.6
    Exceptional
    Norhalida from Malaysia
    Group
    Superior Room King
    Stayed 2 nights in July 2025

    “Bertam Resort is the best!”

    Facilities : 10/10 Semua keperluan bilik sangat lengkap Ada juga snooker area, karaoke, kids play area and spa.. Services : 10/10 So friendly staff..lagi2 time breakfast..mmg layanan terbaik Cleanliness : 10/10 Every single corner, sangatlah bersih dan wangi je. Bauan yang menenangkan. Sangat fresh! Interior Design : 10/10 Morocco style yang nampak design ala mewah. Sangat2 cantik sebab banyak port OOTD..tak puas bergambar 😂🥰 yang suka bergambar tu, korang kene datang Bertam Resort tau Entertainment : 10/10 Ada liveband malam, dengan kipas besar tengah lobby..duduk lepak dekat lobby memang rilex betullah..yang paling best, ade entertainment baru which is Belon Udara di Bertam resort..🥰 Kids friendly : 10/10 Anak2 paling happy sebab ada kolam yang best dan besar, sebelah resort ada waterpark lagi..memang anak2 enjoy betul! Food and drink : 9/10 Terlalu banyak pilihan makanan, turun awal baru dapat rasa semua makanan..pada yg kaki makan, boleh try sini 🙂 Overall, we happy di Bertam Resort💕 very recommended bagi yg nak rehatkan badan dan minda...nak jaoh dari kesibukan kota...will come agains with parents also..insyaallah ✌️

    Reviewed July 28, 2025

    Dear Norhalida, Thank you for sharing your feedback on Bertam Resort. It's wonderful to hear about your positive experience with the facilities, services, cleanliness, and interior design. Your detailed review highlights the resort's commitment to providing an exceptional guest experience. The mention of the snooker area, karaoke, kids play area, and spa, along with the friendly staff and relaxing ambiance, paints a vivid picture of a welcoming and luxurious environment. It's clear that Bertam Resort is a place where guests can enjoy both relaxation and entertainment. Your enthusiasm for the resort's Morocco-style design and the opportunity for memorable photos is truly inspiring. Thank you for sharing your insights, and we hope others find your review as motivating as we did. We look forward to welcoming you back for another enjoyable experience soon. Kind Regards, Navin Nishaal Executive Assistant Manager

    Responded July 28, 2025
    Bertam Resort & Water Park
  4. 10.0
    Exceptional
    Min from Malaysia
    Family with young children
    Superior Room King
    Stayed 1 night in March 2026

    “Having a pleasant stay here”

    I had a very pleasant stay at this hotel. The room was clean and well maintained, and I really appreciated that there was a full-length mirror in the room, which was very convenient. One thing I particularly liked was the bathroom. The water pressure was strong and the hot and cold water were very stable, which made showering very comfortable. The hotel facilities were also great. There is a beautiful swimming pool, and they even have a kids and game room which is perfect for families with children. Another big plus is that Bertam Water Park is located right beside the hotel, which makes it very convenient to visit. The hotel also offers a free buggy ride to the water park, which is especially helpful if you are traveling with kids. Breakfast was served in a nice environment. The selection was slightly limited, but overall still enjoyable. The staff were friendly and helpful throughout our stay. Another plus point is that the hotel provides indoor parking, which is very convenient for guests who drive. Overall, it was a comfortable stay and I would definitely consider coming back again.

    Reviewed March 10, 2026
  5. 10.0
    Exceptional
    Min from Malaysia
    Family with young children
    Superior Room King
    Stayed 1 night in March 2026

    “Having a pleasant stay here”

    I had a very pleasant stay at this hotel. The room was clean and well maintained, and I really appreciated that there was a full-length mirror in the room, which was very convenient. One thing I particularly liked was the bathroom. The water pressure was strong and the hot and cold water were very stable, which made showering very comfortable. The hotel facilities were also great. There is a beautiful swimming pool, and they even have a kids and game room which is perfect for families with children. Another big plus is that Bertam Water Park is located right beside the hotel, which makes it very convenient to visit. The hotel also offers a free buggy ride to the water park, which is especially helpful if you are traveling with kids. Breakfast was served in a nice environment. The selection was slightly limited, but overall still enjoyable. The staff were friendly and helpful throughout our stay. Another plus point is that the hotel provides indoor parking, which is very convenient for guests who drive. Overall, it was a comfortable stay and I would definitely consider coming back again.

    Reviewed March 10, 2026
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