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Összes értékelés (1686)

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Csoportos utazók (159)

Fantasztikus
8,3
1686 értékelés alapján
Szálláshely állapota/Tisztaság
8,2
Szolgáltatások
7,7
Elhelyezkedés:
8,7
Szoba komfortfokozata
8,3
Személyzet teljesítménye
8,6
Ár/érték arány
8,5
Étel/Étkezés
7,6

9,7 Danai S.
United Kingdom
09 január 2015
Excellent hotel
Great area to stay, clearn and good price
It's was good time to stay with this hotel... Great areas to stay, good wifi, nice breakfast,... I don't like when the first welcome at the lobby .. The staffs tried to keep speak too much with us, we just came from airport so we need a rest soon.. But we spend 30 minutes at the lobby..

9 Whitney F.
United States of America
06 december 2014
Great value, amazing costumer service
The customer service, room size, cleanliness
It was great, Joe and Richie at the front desk are reliable, hardworking and honest. It's been such a pleasurable experience, they make you feelas though you're family.

8,3 Caroline G.
Switzerland
01 december 2014
Thaison hôtel impression
The staff, the location, the good price
I have been very well welcomed in the hotel. Mr Joe and his team are very friendly and give you good recommendations on Hanoi and tours you can book in the surroundings! The rooms were comfortable, and the breakfast choice is amazing. I highly recommend this hotel for its quality/price offer.

8,7 Anthony S.
Malaysia
06 december 2014
Rest and convinience when i needed the most
always helpful customer service, 5 minutes to hoan kiem lake by foot, early check in without charges
i cant forget the day after a tiring early morning flight, never slept the day before, when i arrived at the hotel at 10am, they immediately early checked me in with free room upgrade without me even asking it, i was very thankful... the best part their breakfast was surprisingly better for this standard of hotel...location is fantastic that you will reach everything by foot within minutes..the customer service are always ready to help you with whatever question or assistance needed

9,3 Ace S.
Philippines
18 december 2014
Great Service
Great Service, Friendly Staff and Value for Money
We got free room upgrade, staff are very friendly and nice.

9 sven U.
Norway
21 december 2014
I will return
Staff performance, central location, healthy breakfast
I had an enjoyable stay. The management clearly has all of the staff focusing on giving each guest attention and a focus on making us all feel welcome. Guided tours and excursions were arranged for me, and my room was upgraded two nights :-)

10 Volker K.
Germany
17 december 2014
My best stay during my trip though Indochina.
The variety oft the breakfast (Asien and Europien dishes) was the best. They immediately refilled all plates. The staff is very helpfull and make you really feel home. My special thanks to Nancy.
Be carefull, when choosing a room in Indochina. 'No View' means no window at all, or if the room has a window, it faces the wall of the neighboring house just centimeters in front of it. So it is well worth, to spend the extra money and select a room with a view.

10 Zoe V.
Australia
29 november 2014
A Must Stay!
The staff were amazing, the incredible halong bay tour, upgraded!
Perfect location, just shy off the busy centre but 5 minute walking distance to everything! Night markets, restaurants, shopping etc. Cannot describe the feeling of the warm welcome from all staff members, with good English speaking skills helped us to find all the nice restaurants and places to see easily. Breakfast was delicious and filling, with a delicious Western and Vietnamese selection. Hanoi City Tour organized through hotel, good value for money. Recommend booking Halong Bay with the Thaison Palace, we were so lucky to be upgraded on our Galaxy Cruise Boat. What an experience! Fortunately we booked to return to Thaison Palace after our 2 day, 1 night stay in Halong Bay, and we were again upgraded!! Thaison Palace and their bubbly staff made our stay in Hanoi an experience we won't forget, and once you appreciate the staff they will appreciate you! Thank you Joe, Kenny, Richard and all the staff at Thaison Palace.

8 Soon C.
Malaysia
26 november 2014
Very friendly and lively
The staff are very friendly and lively especially Manager Joe. They know how to make guests welcome and feel at home. The location is good.
It was a pleasant stay. The staff were ready to provide help and guidance. Drinking water including hot water was freely available to guests. This is very helpful indeed as guests do not need to be carrying bottles of heavy water back to the hotel everyday.

7,7 KAREL G.
Australia
26 november 2014
Good Hotel
friendly staff, big room, good bed.
We had a good stay here and helpfull staff spoke english well, big comfortable bed, breakfast was good