Nagyon jó 8,0
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Nagyon jó



776 értékelés alapján
  • Tisztaság 8,1
  • Szolgáltatások 7,0
  • Elhelyezkedés: 8,0
  • Szoba komfortfokozata 8,2
  • Szolgáltatások 8,4
  • Ár/érték arány 8,4
  • Étel/Étkezés 7,2
Rendezés ez alapján

Chris - Egyesült Királyság
Egyéni utazók
Superior
1 éjszakát töltött itt 2014. november hónapban
Hanoi Serenity Hotel 2
the staff were friendly
Booked 4 nights in the serenity 2, which was actually very pleasant (see first review). We asked reception about the public bus service to Halong Bay, but we were pushed into taking their tour bus. We pre-booked an additional night stay for our return from Halong Bay, before flying the next day. When we returned to Hanoi after Halong Bay, the bus didn't drop us back where it picked us up. I can only imagine the driver got fed up with drop offs and since we were last on the bus, were asked to walk 5 minutes to our hotel, after a long journey and heavy backpacks. We then went to check in but were told the water was 'broken' in our room. so we were taken to a cab to an alternative hotel in their chain.
Értékelés dátuma: 30 november 2014
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BOWEI - Tajvan
Egyéni utazók
Deluxe, kilátás a városra
2 éjszakát töltött itt 2014. november hónapban
The room is not as good as expected
Location , friendly staffs
Értékelés dátuma: 28 november 2014
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Chotiwit - Thaiföld
Egyéni utazók
Superior
4 éjszakát töltött itt 2014. november hónapban
taxi service
Room Breakfast facility
Overall is Good the room is good breakfast is good But the some staff suck my time 1 mineralwater in the room that i take. in the menu it cost 0.7$/1 but time to checkout in bill it cost 1.4$/1 but ok nevermind plan 2 a hotel taxi service is suck.. i'm booking taxihotel before checkout 1day , but in the morn date of check out ,i see he doesn't book taxi to me, he just call in that moment, i'm waiting mytime 15 min.
Értékelés dátuma: 26 november 2014
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Rachelle - Fülöp-szigetek
Családok idősebb gyermekkel
Superior
2 éjszakát töltött itt 2014. november hónapban
Great stay at Serenity Hotel
staff, cleanliness, value for money
It was great, very clean, the room was spacey, the staff were friendly. The only negative thing I could say was the communication, I don't get any response and confirmation when I tried to contact them via website and email for airport transfer and tour packages, I had to call them using ILD. BUt everything went okay anyway, they booked me for the transfer and day tours. Overall, our stay was great. I will definitely go back.
Értékelés dátuma: 21 november 2014
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Kiyoshi - Japán
Üzleti utazók
Superior
3 éjszakát töltött itt 2014. október hónapban
The entrance of the old town
good location
Located the entrance of the old town. Not only the old town, you can walk almost every sightseeing place, including Ho Chi Minh Mouslem. you can catch taxis near the hotel. If you stay center of the old town, it is hard to find taxi(motorcycle taxi are plenty). So it is big pro for this hotel
Értékelés dátuma: 03 november 2014
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Heather - Amerikai Egyesült Államok
Csoportos utazók
Connecting szoba
2 éjszakát töltött itt 2014. október hónapban
Good Location, Disappointing Rooms
Staff, Location, Food
The staff was amazing and the location was great. The hotel was surprisingly quiet, in a less touristy neighborhood in the Old Quarter, but still very close to tourist attractions and shopping. The staff were amazing - extremely helpful and very friendly. Only complaint: our rooms were not up to par. We booked two attached rooms, and the pictures were very misleading. Our rooms were not attached! They were in the same hallway, but there was no small lounge/living room joining the two spaces. Luckily this was not a huge issue for us. Also, the rooms were a little gross. Walls were scuffed, floors were a little dirty, bathrooms were a little gross. It wasn't anything we couldn't deal with though. The bedding was cleaned, but the rooms aren't overly inviting. Also, our rooms were drastically different in size. The beds are very firm, so do not book if you need a soft mattress.
Értékelés dátuma: 02 november 2014
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Matej - Szlovénia
Párban utazók
Superior
4 éjszakát töltött itt 2014. október hónapban
Superior, deluxe, queen = same same
Breakfast, helpfull staff, /
Hotel posted photos from different rooms to all rooms. Deluxe and queen rooms are decent, superior room is small and does not have a window. Lee was really helpful and nice. Rooms are well equipped but AC smells real bad so it's useless.
Értékelés dátuma: 26 október 2014
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Jeffrey - Ausztrália
Párban utazók
Lakosztály queen size ággyal
2 éjszakát töltött itt 2014. október hónapban
Hanoi
Staff, location,
The staff were very helpful and polite and nothing was to much trouble. The location was an easy walk to most things we wanted to see. If I was to fault anything it would be the shower needed the shower head in our room was broken and mould in the shower needed cleaning.the hotel was clean and in good condition for a budget accommodation Mattresses were very hard but this is a constant issue we found all over Vietnam.
Értékelés dátuma: 25 október 2014
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Kellie - Ausztrália
Egyéni utazók
Deluxe, kilátás a városra
2 éjszakát töltött itt 2014. október hónapban
Don't ever book a room at this hotel!
Terrible actually. We were so glad to leave. Apart from the staff not having a clue, to the bathrooms all leaking profusely, the safety deposit boxes able to be removed from your closet, And the dank wet carpets in the hall. It really has nothing going for it.
Értékelés dátuma: 23 október 2014
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Jonghun - Dél-Korea
Családok idősebb gyermekkel
Superior
1 éjszakát töltött itt 2014. október hónapban
what a clean hotel
very clean, good location, and friendly staffs
A little far from long bien bus stop but very good to stay. Everything was clean even the room was small. I stayed 9th floor room so I needed to walk from 7th to 9th by foot because of no elevator over 7th floor. I stayed happily and enjoyed fresh fruit having breakfast in the dining room. The hotel manager gave me a map and lots of info about the area so I could go Bun bo nam bo, the famous restsurant. I recommend this hotel strongly.
Értékelés dátuma: 22 október 2014
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